Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Call Centers. One screen: the queue, the phone, the caller's story.

AI Call Desk is where operators spend the shift. The work queue says who to call, why and from which conversation, prepared by Front Office from hang-ups, follow-ups and callback requests. The browser phone dials from your company number, the call is transcribed into the caller's story as it happens, and two dictated lines afterwards become the next step, scheduled.

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Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Queue every hang-up from the billing line for the billing team's morning list.”

Lisa“Done: hang-ups on the billing line now land in the billing team's work queue, with the time and any record found.”

Any setting, in any module · applied only on your yes

How Call Centers use it

An operator starts the morning with forty callbacks queued from last night's hang-ups, each with its reason and history.

A renewal agent dials from the browser; the customer sees the company number, not a personal mobile.

After a call, the operator says 'send the form, call Thursday' and the follow-up is scheduled with the summary.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Call Centers: questions & answers

What is a call desk work queue?

It is the list each operator works through, built by Front Office from earlier conversations. Each entry shows who to call, why and which conversation it came from, so the operator dials knowing the question instead of starting cold.

Do operators still write notes after each call?

Only two lines, spoken. After the call the operator dictates them, and the next step is proposed and scheduled from that. The transcript and summary are already on the caller's record.

Where do the calls in the work queue come from?

From the conversations Front Office already handled: hang-ups, callback requests, messages taken by the AI and follow-ups promised on earlier calls. Each one arrives with its reason and the record attached.

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