ZANUS FRONT OFFICE FOR CALL CENTER — CALLER RECORDS
The caller and the history on screen before the operator says hello.
The person who called on Monday, chatted on Tuesday and is in the queue again on Wednesday is one caller with one problem. The panel shows their record the moment the call connects: who they are, which account, what they asked, what was promised and by whom, which cases are open. The AI fills it in from the conversations — including the ones your operators had, transcribed and summarized — so nobody types notes after the call and no caller repeats the account number.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Contacts & Leads menu: end callers, companies, resellers, import review — one record per human, every touch attached.
What it does
Contact details, preferred language, account, open cases, promises made, the outcome of the last call — written by the AI as the operator talks.
Phone, chat, email, form and avatar conversations of the same caller stitched together; the operator who picks up sees the whole story, not a number.
Identity checks before an account change, which desk handles what, who may approve an exception — flagged in the side panel on every call.
Inside the CRM — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
End callers, companies, resellers — three tabs, one truth
Contacts & Leads keeps end callers, the companies they belong to and your reseller network in one menu. A company card shows every stakeholder, the combined timeline and the health score; a reseller card shows their leads, approvals and web code.
- Contact → company → buying committee, mapped by the AI
- Health score 0–100 with the WHY on every record
- Reseller applications, approvals and their own lead flow
Qualification: the rules are yours, the work is the AI’s
Set what a qualified lead means for YOUR business: minimum budget, decision timeline, the fit questions the AI must ask, whether free-mail addresses count, which competitors’ employees to filter out. The AI asks in the conversation, scores the answers, and routes: qualified → demo or booking; unqualified → polite close; unsure → NEEDS HUMAN.
- Rules per department or funnel
- Competitor domains and free-mail screening built in
- Every score explained by the answers that produced it
Import review: old lists become live records
Trade-show badges, purchased lists, exports from a retired CRM — import them, review the AI’s matching (duplicates merged, companies recognized, junk flagged), then let the funnels work them.
- Duplicate detection and company matching
- Junk and competitor rows flagged before they pollute your base
- Hands the clean list to Marketing funnels
Available on its own — or inside a solution
Questions, answered
Does this replace our CRM?
Many centers use it as the record: caller records, accounts, cases and the full history of every AI and human touch are included. If you keep a CRM, Connectors sync contacts, accounts and calls both ways — native CRM sync, webhooks and API — and the panel still shows the record before hello.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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