Winner CES 2026 · ISE 2026 · TMCnet 2026

AI CRM for Call Centers. The caller's whole story before hello

AI CRM is a CRM for call centers that fills itself: every caller who gives a name with a phone number or an e-mail becomes a contact, and each call, chat, mail and ticket lands on that one record. Operators read the story before hello instead of typing it after the call.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI CRM · Caller timeline

CRM for call centers: a record's stage history with who and why, and the customer's full timeline, real Zanus AI screen

Caller timeline

Each step with when, by whom and why, beside the customer's full timeline of e-mails, orders and forms, ready before the operator says hello.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a field for the account number on every contact.”

Lisa“Contacts will get an Account number text field, shown on every record and available in your saved views. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Call Centers use it

A customer calling for the third time this week shows both earlier call summaries and the open ticket before the operator speaks.

A supervisor asks Lisa which quoted deals went silent this week and gets the list with each contact's health score.

A business account with five sites shows as one company, every person's calls on one combined timeline.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Every person and company qualified from the conversations, health score with its WHY, gauges, photo, LinkedIn; nothing typed by your staff
Deals with stages, probability and expected close, created and moved by the events themselves: lead qualified → demo → quote → won
Tasks and to-dos assigned to your people, from the AI or by hand, with reminders; calls, meetings and notes logged on the record
Your own fields on contacts, companies and deals; saved views; tags and segments; record ownership
Pipeline forecast weighted by probability; win / loss review; "ask your pipeline" in plain language
Basic contacts and companies stay in every Front Office, this item adds the qualification, the pipeline and the forecast

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI CRM does, for every business ›

Works withAI Phone AI Webchat AI Web Forms AI Demo AI Quoting AI Booking AI Follow-up AI Tickets AI Returns & Warranty AI Calls Transcripts AI Marketing

The caller's record

A CRM for call centers that writes itself

Every caller saved

Any caller who leaves a name and a number or an e-mail, on the phone, in the chat or on a form, is saved as a contact showing where they came from.

One timeline

Calls, chats, mails, tickets, quotes and tasks sit on one record, newest first, so nobody asks the caller for the story twice.

Health with a reason

Each contact carries a health score, and its tooltip says why the score moved, so a supervisor spots an account going quiet.

Companies grouped

People at the same verified business e-mail domain form one company, with their calls, deals and tasks kept together.

On the floor

Call center CRM software for operators and supervisors

Before the call back

Brief me writes one page from the caller's story: who they are, what was asked, what was sent and what to say.

The TO DO desk

Replies to answer, calls due and drafts to review in one list, each line showing the contact's local time.

Questions in plain words

A supervisor asks Lisa about the floor's accounts in a sentence and reads the answer with each contact's health beside it.

AI CRM for Call Centers, trade by trade

By industrySoftware & SaaS Telecom & Internet Providers Utilities Banks & Credit Unions Insurance Carriers Health Payers Retail Stores E-commerce Passenger Transportation Hardware & Electronics Law Firms Media Companies

Questions & answers

AI CRM for Call Centers: questions & answers

What does a CRM for call centers need?

The caller's history on screen when the phone rings, without anyone typing it. AI CRM writes each call, chat, mail and ticket onto the contact's timeline as it happens, with the channel every contact came from on its row.

Does the CRM record calls?

Yes, with AI Phone it is a CRM with call recording. Each call AI Phone handles is written onto the caller's timeline; turn call recording on and the call register keeps every recording beside its transcript; recording stays off until you decide otherwise.

Can operators prepare before calling a customer back?

Yes. Brief me on the contact writes a one-page brief from the story: who the caller is, what they asked, what was sent and what to say next. The TO DO desk lists the calls due with each contact's local time.

Can we add our own fields and views?

Yes. Contact management for call centers needs fields of its own: add text, number, date or choice fields to contacts, companies and deals, and save views, so billing and support each open the callers that belong to them.

Who can export caller data?

Only Managers can export customer data, and each export is logged with its author. Imported lists wait in Import review until accepted one by one, and they are never auto-called.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Call Centers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.