ZANUS FRONT OFFICE — YOUR OPERATORS, WITH THE AI IN THEIR EAR
Next-generation AI for your business. Try it free on your own business. No credit card.
Your people on the phone — the AI whispering the right answer. ZANUS AI Front Office for the Call Center is the phone panel, the to-do lists and the AI assistant of a business that wants humans on the line — and wants every one of them to answer like the best one. Your operators work with headsets: outbound from to-do lists (yours, or prepared by the AI from hang-ups and follow-ups), inbound from the queue. Flip AI ASSIST and the AI listens to the live conversation and proposes, in real time, what to say — answers grounded in your approved knowledge, each with its source shown. The operator reads and talks; the AI never speaks into the call. New hires sound experienced on day one; nobody quotes a policy from memory.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your call center does today.
The same 31 menus, read through a call-center supervisor’s eyes. Each function below is a page of its own, in the words of the floor — enable what your plan includes, add operator seats from the app when the team grows. No IT project. Comparing options? See the comparison →
The supervisor’s morning: calls per operator, outcomes, hold and call-back rates, the hang-ups still on the list — and the questions the knowledge base could not answer.
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Phone & AI AssistThe operator panel: headset on, the next number from the to-do list or the next call from the queue, AI ASSIST proposing grounded answers with the source — hang-ups called back, transfers whispered.
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Website ChatThe AI takes the website chat and voice so your operators keep the phone — grounded answers in 40 languages, a “call me” request that lands on the to-do list.
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AI AvatarA lifelike face on your site for callers who would rather talk than type — answers from the same knowledge your operators use, hands over to a person in one tap.
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How-to ExplainersInteractive how-to explainers that answer the repeat question before it becomes a call — narrated by AI, interrupted with questions, any hour.
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Forms & Call ListsCallback requests and imported lists become to-do lists for your operators, with the record attached — consent and opt-out rules built in.
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Caller RecordsThe caller and the whole history on screen before the operator says hello — written by the AI from the calls, chats and emails it saw, not typed after the call.
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Inbox, HandledThe inbox read, sorted and answered from your approved knowledge so fewer people call to ask — the sensitive routed to a person with a draft ready.
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Quotes from the PanelThe operator asks for the number and the AI builds the quote from your real catalog during the call — sent before the caller hangs up, authorized with one click.
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Follow-up ListsConfirmations sent from the panel, the “did it get solved” check, the promised follow-up on tomorrow’s list — on schedule, stopped when a person should call.
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Booking on the LineThe appointment, the visit or the specialist callback booked while the caller is still on the line — calendars synced, reminders sent, Brief Me for whoever takes it.
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Operator TrainingNew operators role-play the hard calls on the same knowledge AI ASSIST uses — and a team assistant answers the floor’s own questions during the shift.
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Cases from the PanelThe case filed from the panel, complete, while the caller is still talking — routed to the right desk, status updates sent, nothing typed after the call.
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Call Load ForecastCall load by hour and by list, outcomes per operator and what tomorrow’s to-do lists will produce — computed from real calls, always with the WHY.
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AccountsBusiness accounts, dealers and partner sites mapped as organizations — the account whose three locations keep calling, ranked before the account leaves.
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Add AI to what you haveKeep your contact-center platform and your CRM as the record — the panel works in front of them and writes the call, the case and the contact back.
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Roles & ProtectionRoles per operator decide who sees which recordings and transcripts; daily caps on every AI resource keep AI ASSIST minutes and every other spend known.
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What happens to every inquiry — in your business
An operator dials the next number on the to-do list — yours, or the one the AI prepared from last night’s hang-ups — or takes the next call from the queue. Headset on, the caller’s record on screen before hello.
AI ASSIST listens and proposes grounded answers in the side panel, each with its source named, while the caller is still asking. The operator reads and talks; the AI never speaks into the call. No source, no claim.
The panel shows the caller, the history, the open cases and the promises made; the AI flags what your rules route elsewhere — a regulated question, a complaint, a decision only a supervisor may take.
The operator books, quotes, files the case or transfers with the context whispered in — with the AI’s suggestions one glance away, and the record filling itself in.
Confirmations sent from the panel; hang-ups from the queue called back by the AI if you choose; the promised follow-up lands on tomorrow’s list with the summary attached.
Every call transcribed and summarized on the caller’s record. Every morning the supervisor sees volumes, outcomes, AI ASSIST minutes and the questions the knowledge base could not answer.
Your operators speak. The AI listens, proposes and records. Regulated and sensitive matters are flagged for the person your rules name, never improvised; anything outside your approved knowledge is marked as such in the side panel. The routine, the AI drafts, files and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your callers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Daniel, this is the Harbor Insurance agency reminding you of your policy review with Sandra tomorrow at 10 AM — if that no longer works, reply to this call and we will offer you another time.”
- “Hi Maria, this is Riverside Water calling back — you reached our line earlier and the call dropped. An operator is available now: shall I connect you, or would you rather pick a time for us to call?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same job, in the words of your industry
Businesses that name this job most often — each with its own complete Front Office set, written in its vocabulary.
Questions, answered
Does the AI talk to my callers at all?
Only where you decide. In this setup your operators speak and the AI assists them: it listens to the live call and proposes what to say in a side panel, each answer grounded in your approved knowledge with its source named; the operator reads and talks, and the AI never speaks into the call. You can still let the AI answer overflow and after hours, or call the hang-ups back, by your rules. Regulated questions — coverage, eligibility, medical, legal, financial — are flagged for the person your rules name; the AI proposes only what your approved information says. The knowledge is the same either way — one truth on every channel.
What happens to recordings, transcripts and what AI ASSIST hears?
Your Front Office runs on a private data-processing environment dedicated to your business; recordings, transcripts and the live audio AI ASSIST listens to never train public models and are never shared. Roles per operator decide who may open which recording. Centers whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our contact-center platform or CRM?
It can, or it sits in front of them. The phone panel, the to-do lists, the queue, recordings and caller records are included; if you keep a contact-center platform or a CRM as the record, Connectors write the call, the case and the contact back — native CRM sync, webhooks and API. Your numbers stay; your operators change screens, not phones.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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