AI Front Office for Call Centers. AI call center software that backs every operator
Zanus AI is AI call center software for teams that keep people on the phone: AI agents answer the first line and the overflow, while your operators see answers from your knowledge as they talk. Every call is written onto the caller's record, open cases become tickets, and new operators learn your procedures before they join the queue.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Helps your team
You talk. Lisa sets it up.
You“Billing rings operators first; when every one of them is busy, the AI answers.”
Lisa“Billing will ring your operators first and fall back to the AI billing agent when every operator is on a call. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All applications ›
Who reaches you
The people the AI answers for you
- Customers in the inbound queue with a billing, order or account question
- Callers who hung up while waiting and still need an answer
- Account holders whose question needs a licensed or senior person
- Business customers calling about the same case several times a week
- Callers who speak a language only a few operators speak
- Customers who ring after the floor has closed for the night
One desk, AI inside
What AI call center software does for a phone team
Contact center AI for customer service teams on the phone: the AI takes the routine work of the floor, and your agents handle the conversations that need a person.
AI agents on the first line
Routine calls are answered 24/7 on the first ring by conversational AI voices for each department, in the caller's language, from your approved knowledge. Each department runs AI first, operators first or AI only.
Routing by reason and language
Callers say why they are calling, with no menu to sit through. The AI sends them to the right department or operator and tells your colleague who is calling and why before connecting.
Live answers during the call
This is agent assist: with AI ASSIST switched on, Lisa listens to the caller and writes what your knowledge says on the operator's screen, in large type with its source. She never speaks on that call.
Every call written down
The AI's calls are always transcribed. With AI Calls Transcripts, each call an operator takes or places is written too, so every interaction lands on the caller's record with a summary.
Cases that cannot close today
A call that needs follow-up opens a ticket with the transcript and Listen for the recording, and the caller hears when your customer support team will answer.
One knowledge for AI and people
The facts, rules, scripts and documents behind the AI's answers are the ones operators read on screen, so a customer gets one answer across every line, from the AI or a person.
A day on the floor
Call center AI solutions for the moments of a shift
Six call center use cases, from the morning spike to the night line.
The morning spike
Lines open and calls stack up. The AI picks up the routine questions on the first ring, so they stop adding to wait times and operators begin with the callers who need a person.
The new operator's first week
She takes a call about a fee she has never heard of. The answer appears on her screen with its source while the caller is talking, and she says it in her own words.
The caller who rang yesterday
Before hello, the operator sees yesterday's call summary and the open ticket, so the caller does not repeat the story and nothing promised slips.
The outage hour
When a storm or an outage floods the lines, the AI answers the extra calls from the notice a supervisor added to its knowledge that morning, while operators keep the urgent ones.
The question nobody wrote down
A caller asks something your knowledge does not cover. The AI on the phone says so and offers a person, and the question lands under Q&A and gaps for a supervisor to answer once.
After the floor closes
At night each department switches to full AI service, take-a-message only or voicemail, as you chose. Messages arrive written, the callback number read back digit by digit.
Real screens
AI for call centers, on real screens
Real Zanus AI screens with demo data, the ones a supervisor and an operator keep open through a shift.
Weigh the options
An AI powered call center against the usual fixes
What the customer experience looks like with each choice a phone team usually weighs when the queue grows.
| What you need | Hiring more operators | An outsourced call center | Voicemail and callbacks | Zanus AI |
|---|---|---|---|---|
| A routine question at the morning peak | Waits until an operator is free | Answered from a script by an outside agent | Left as a message for later | Answered on the first ring: by an AI agent, from your approved knowledge |
| A policy question on a new operator's call | The caller holds while she asks a colleague | Read from whatever the provider was sent | Called back once someone checks | The answer on her screen: with its source, while the caller talks |
| A caller in another language | Waits for the one operator who speaks it | Depends on the provider's staff | A message few can play back | Answered in the caller's language: or routed to an operator who speaks it |
| The record of the call | Notes typed after hanging up | A message sheet by e-mail | A recording to play through | Transcript and summary: on the caller's record, for every call |
| A case that needs follow-up | A sticky note or a spreadsheet row | Passed on in a daily report | Lost if the message is unclear | A ticket opened from the call: with the transcript and a reply-time promise |
What stays with people
Where the AI stops and your contact center agents take over
Advice and decisions
Coverage, eligibility, medical, legal and financial questions go to a person by your rules. The AI answers only from information you approved and never improvises a policy.
No source, no answer
When your knowledge holds nothing on a question, the AI says it needs to check and offers a person. The gap is logged so someone answers it once for every channel.
Handovers announced
A transfer reaches the operator with who is calling and why spoken first. A manager can listen to, whisper on or join any live call an operator holds.
Staff-only stays staff-only
Escalation rules and approval limits marked internal are read only by your team's assistant. The phone line and the website chat never surface them to a caller.
Ready in 2 minutes
Set up call center AI software in 2 minutes
Forward your line
Forward your business number to the Front Office and calls are answered from that moment. No porting and no hardware; a new local number is also available.
Tell Lisa your departments
Say which departments you run, who works each one with their languages and hours, and whether the AI or your operators answer first. She shows the change before it applies.
Give her your knowledge
Lisa reads your website; add procedures, scripts and policies by talking or as documents. Operators and AI agents will answer from the same tree.
Switch on the floor tools
Turn on transcription for your operators' calls and AI ASSIST under the dial pad, then run the 7-day free trial on real calls, with no credit card.
Call Centers in your trade
By industrySoftware & SaaSTelecom & Internet ProvidersUtilitiesBanks & Credit UnionsInsurance CarriersHealth PayersRetail StoresE-commercePassenger TransportationHardware & ElectronicsLaw FirmsMedia Companies
Questions & answers
Questions call center leaders ask about AI on the phones
What is AI call center software?
It is software that puts artificial intelligence into the daily work of a phone team. In Zanus AI, AI agents answer the first line or the overflow on your number, operators get live answers on screen from your knowledge, and calls are written with a transcript and summary onto the caller's record. Your people decide which calls stay with them.
How can AI be used in call centers?
In five places: answering routine calls on the first ring, routing the rest by reason and language, showing operators the answer during live calls, writing every call down, and turning unfinished cases into tickets with the conversation attached. All five read the same knowledge, so customer interactions on every line get one answer.
Will AI replace call center agents?
Not in this setup. Your human agents keep the calls you give them, and the AI takes routine questions, the overflow and the night. Each department chooses AI first, people first or AI only, and changing that is one sentence to Lisa. A handover tells your colleague who is calling and why before the call connects.
How does an AI contact center determine caller intent?
From what the caller says in natural language, so customer needs are read from their own words. There is no menu to listen through: the caller states the reason, the AI searches your knowledge by meaning rather than by keyword, then answers or routes by reason and language to the department or colleague who handles it. With no source, it says so and offers a person.
What is the 80/20 rule in a call center?
It is a common service level: eighty percent of calls answered within twenty seconds. A floor misses it when the queue builds at peak hour. With AI Phone the AI picks up on the first ring, takes the routine questions and the overflow, and puts through to operators the calls your rules send to people.
Do operators need new phones or installed software?
No. Operators take calls on My phone in the browser, in the phone app on the iPhone or on their mobile, in the order each one picks. Calls they place show your company number. A headset at the desk is enough, and your line is forwarded rather than ported.
Is every call center call transcribed?
The calls the AI answers always are, on AI Phone alone. With AI Calls Transcripts, every call your operators take or place is written too, transferred legs included, with a summary on the caller's record. Recording is a separate switch, off as shipped, kept for the number of days you choose.
How are regulated questions handled on the phone?
The AI answers only from the information you approved. Coverage, eligibility, medical, legal and financial questions go to a person by your escalation rules, and pages you mark internal never reach a caller. Where the knowledge holds no answer, the caller hears your honest line instead of a guess.
What are the best AI tools for call centers?
For a phone floor, five tools do most of the work: AI agents on the first line, live answers on the operator's screen, transcripts with summaries, a ticket for every open case and one knowledge base all of them share. Zanus AI runs the five on your number, and the same approved answers serve its chat, e-mail and other digital channels.
What is the best AI call center software for a small team?
The AI technology your operators can start on today, without a project. Look for AI agents that answer from your own knowledge, live answers on the operator's screen, every call written onto the caller's record and a price per company, never per seat. Zanus AI does all four, and the 7-day trial runs on your own calls.
What software do most call centers use?
Most call centers and contact centers run separate tools: a phone system, a CRM, a help desk and a knowledge base. Zanus AI puts those jobs on one contact center platform across voice, chat, e-mail and web forms, so customer data and every conversation sit on one record.
How is AI call center software priced?
Zanus AI is priced per company, never per seat, and you choose the modules your floor needs, adding more later. The plans are listed on the pricing page, and the free trial runs for 7 days with no credit card.
How long does it take to set up AI for a call center?
The first version runs in 2 minutes. Forward your line, tell Lisa your departments and who takes which calls, and give her your website and procedures. The AI answers from that moment, and your numbers can be ported later if you want them moved.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.