Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Call Centers. AI call center agents for the first line

AI Phone gives your floor AI call center agents: one AI voice per department, answering routine calls and the overflow on your number in the caller's language. Each department picks AI first, operators first or AI only, and every handover tells your operator who is calling and why before the call connects.

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Zanus AI · AI Phone · Today's calls

AI call center agents: every call of the day with who called, who handled it, how long and how it ended, real Zanus AI screen

Today's calls

Every call of the day in one list: who called, whether an AI agent or an operator handled it, how long it lasted and how it ended.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Billing rings operators first; when every one of them is busy, the AI answers.”

Lisa“Billing will ring your operators first and fall back to the AI billing agent when every operator is on a call. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Call Centers use it

A storm knocks out service and the lines flood; the AI agents answer the extra calls from the outage notice while operators keep the urgent ones.

A caller who opens in Portuguese is answered in Portuguese, then routed to an operator who speaks it once a person is needed.

Every billing operator is on a call; the AI billing agent keeps the caller instead of letting the line ring out, and writes the message for the team.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

The first line

What AI call center agents do on your number

Conversational AI customer service on the phone: each department's agent works the line the way a trained colleague would.

Answer on the first ring

Routine calls are picked up at once, day and night, by the department's own AI voice. Your opening hours only decide when an operator can be reached.

Answer from your knowledge

Hours, policies, products and procedures are found by meaning in your approved knowledge, the same one used across voice, chat and e-mail. With no source, the agent says so and offers a person instead of guessing.

Route by reason and language

Sales, billing, support or a named colleague: the AI sends each caller where your rules say, in the language they opened the call with.

Finish the job on the call

With the matching modules added, it handles appointment scheduling, order status, quotes and tickets while the caller is still on the line.

Take messages that arrive

A message is written for the right person with the callback number read back digit by digit, even when the caller hangs up on the last word.

Save every caller

Every interaction is saved with its transcript, summary and outcome, so customer data builds on the caller's record and a first-time caller becomes a lead.

Busy hours

Call center voice AI for peaks, outages and nights

Three use cases where call center AI can help teams through the hardest hours of the week.

Peak hour

When the queue builds at nine, the AI agents take the routine questions, so operators answer the calls only a person can settle instead of a growing hold list.

An outage or a storm

Add the outage notice to the knowledge by talking and approve it. The AI answers the flood of calls from it and takes details where a follow-up is needed.

Nights and holidays

Each department chooses full AI service, take-a-message only or voicemail after hours. On a holiday, callers hear the message you wrote for that day.

Compare

The customer experience on each kind of first line, from the first second to the record left afterwards.

What you need	A phone menu	A hold queue	AI Phone
Reaching the right team	The caller listens to options and guesses	The caller waits for whoever is free	Said in their own words: and routed by reason and language
A routine question	Ends in a recording or a queue	Waits for an operator	Answered on the first ring: from your approved knowledge
A caller in another language	Options in one or two languages	Waits for a speaker of it	Answered in that language: or handed to an operator who speaks it
Every operator busy	Back to the start of the menu	A longer wait and more hang-ups	The AI keeps the call: answers, takes the message or opens a ticket
What is left afterwards	A log of the options chosen	A call length	Transcript and summary: on the caller's record, with the outcome

To your operators

How AI agents for call centers hand callers to people

Announced before connecting

Your operator hears who is calling and why, then takes the call. The pickup time is kept on the Forwarded list for the supervisor.

Rung where they work

Transfers ring the computer, the phone app on the smartphone or the mobile number, in the order each operator picked for themselves.

The context kept

What the AI learned before the handover, who is calling, what for, whom they asked for and the language, stays on the CALLER card.

Supervised live

A manager can follow a call while it happens, then read it written with its summary once the caller hangs up.

Ready in 2 minutes

Set up AI call center agents in 2 minutes

Forward the line

Point your call center number at the Front Office. The AI answers from the next call, with no porting and nothing to install on the floor.

Name the departments

Tell Lisa your departments and the AI voice for each, and whether each one runs AI first, operators first or AI only.

Add your operators

Give each operator their departments, languages and hours, so the AI hands callers to someone on shift who speaks their language.

Listen, then decide

Call your own number, hear an AI agent answer, and run the 7-day free trial on real calls with no credit card.

AI Phone for Call Centers, trade by trade

By industrySoftware & SaaS Telecom & Internet Providers Utilities Banks & Credit Unions Insurance Carriers Health Payers Retail Stores E-commerce Passenger Transportation Hardware & Electronics Law Firms Media Companies

Questions & answers

Questions about AI call center agents

What are AI call center agents?

They are artificial intelligence voices that each answer one of your departments: the front desk, sales, orders, support or returns. In AI Phone every agent has its own name, voice and pace, answers from your approved knowledge in the caller's language, and passes callers to operators the way a colleague would.

Which calls should stay with human agents?

The ones you decide. In most contact centers that means complaints, cancellations, regulated questions or a priority line, set to operators first, while the AI keeps routine questions, the overflow and the night. Your rules say when a caller is offered a person.

How do AI call center agents route calls to operators?

Natural language processing reads the reason the caller gives and the language they speak. The AI sends the call to the department or the named colleague, rings operators on the computer, the phone app or a mobile in the order each chose, and says who is calling and why before connecting.

What happens when every operator is busy?

The caller is not left ringing. The AI keeps the call, answers what your knowledge covers, takes a message with the callback number read back digit by digit, or offers a ticket when the case needs follow-up. For each hour you write the honest line callers hear.

Can the AI agents answer in several languages?

Yes. AI Phone answers in the caller's language and can hand the call to an operator who speaks it. Each operator's languages sit beside their departments and hours, so the handover lands with someone the caller understands.

Is AI call center automation hard to set up?

No. You forward your line, tell Lisa your departments and who works each one, and she reads your website for the first answers. The AI answers from that moment, and every later change is one sentence, shown before and after.

Can managers follow the AI's calls live?

Yes. As on any contact center floor, a manager can follow a live call in real time, and listen to, whisper on or join a call an operator is holding. Afterwards each call is saved with its transcript, its summary and its outcome.

What is the difference between an AI call center agent and a phone menu?

A phone menu reads out options and waits for a choice; an AI call center agent listens to the reason in natural language and acts on it. It answers from your knowledge base, books, takes the message or routes the call, so nobody sits through a list of options.

Can AI replace human agents on the phone?

It takes the routine share, not the judgment. This voice AI for call centers handles routine questions, order status once your store is connected, and bookings around the clock, while a human agent keeps complaints, exceptions and whatever your escalation paths send to people.

What does call center voice AI cost?

AI Phone is billed per company, never per seat or per agent, so the whole floor shares one subscription. The current plans are on the pricing page, and the 7-day trial runs on your own number with no credit card.

Can we keep our call center's numbers?

Yes. Forward each line to the Front Office and the AI answers from the first call, with no porting. If you later want the numbers moved in, the port is handled with your carrier, or you can add a new local number.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Call Centers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.