AI Assist on calls for Call Centers. The right answer on screen while the caller asks.
AI Assist on calls listens to the live conversation and shows your operator suggested answers from your approved knowledge: the fee, the return window, the outage notice, the steps for a claim. Nothing is said to the caller by the AI; the operator does all the talking. A new operator answers from the same source as your most experienced one.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Turn on AI Assist for all new operators during their first month.”
Lisa“Done: AI Assist on calls is on for the five operators who joined this month. Want me to list them for review next month?”
Any setting, in any module · applied only on your yes
How Call Centers use it
A caller asks about the early-termination fee; the suggestion appears with the policy wording before she finishes the question.
A new hire on day three handles a meter-reading dispute by following the suggested steps from your procedures.
A caller asks about a fee change announced yesterday; the panel shows no source, and the operator offers a callback.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Call Centers: questions & answers
Does AI agent assist talk to the caller?
No. It never speaks to the customer. Suggestions appear only on the operator's panel, and the operator chooses what, if anything, to read out to the caller.
Where do the suggested answers come from?
From your own knowledge: the policies, procedures, prices and pages you approve. The suggestions follow that source, so when your knowledge has no answer, the operator sees that rather than a guess.
Can I choose which operators use AI Assist on calls?
Yes. It is a toggle on the operator's panel and runs only while it is on, so you can give it to new hires, a busy queue or a difficult campaign and leave it off elsewhere.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Call Centers ›
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Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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