AI Team Assistant for Call Centers. The floor's own questions answered, with the source.
AI Team Assistant answers your operators' questions during the shift from your internal knowledge: who approves a fee waiver, which form covers a name change, what the escalation path is for a complaint. Internal-only knowledge is never shown to callers, and every answer names its source, so operators learn where things are instead of asking the supervisor.
TRY AI TEAM ASSISTANT FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Add the internal escalation matrix and approval limits for operators only.”
Lisa“Done: the escalation matrix and approval limits are in the staff assistant, internal only. Callers will never see them. Anything else to add?”
Any setting, in any module · applied only on your yes
How Call Centers use it
Between calls, an operator asks who can approve a refund over the standard limit and gets the name with the policy page.
A new hire asks which form a caller needs to change the account holder and gets the internal procedure.
A team lead asks for the escalation path for a regulator complaint and receives the steps with their source.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- An internal assistant for your staff, procedures, prices, policies
- Internal-only knowledge, kept out of everything customers see
- Answers with the source, so people learn where things are
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Team Assistant does, for every business ›
Works withAI File CabinetLisa, your AI assistant
Questions & answers
AI Team Assistant for Call Centers: questions & answers
What is a team assistant for call center operators?
It is a staff-only AI that operators ask between calls instead of asking the supervisor. Answers come from your procedures, price lists and policies, internal pages included, each with its source named.
Can callers ever see the internal knowledge?
No. Pages you mark internal-only stay inside the team assistant and never reach a caller, whether on the phone, in the chat or anywhere else.
How is the team assistant different from AI Assist on calls?
The team assistant answers questions an operator types or asks between calls. AI Assist on calls listens to a live call and suggests answers on screen while the operator talks. The two work side by side.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Call Centers ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.