Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Appointment Scheduling. A knowledge base for booking questions, approved by you

AI Knowledge is the knowledge base for booking questions that the phone, the chat and the e-mail answer from: your locations, hours and holidays, what each visit needs and what the AI must never promise. Nothing goes live before you approve it, and a question it cannot answer waits for you instead of being guessed.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Knowledge base for booking questions: what the AI never says, always says, asks first, clashes paired, real Zanus AI screen

Rules

What the AI never says, always says, its scripts and its answers sit in one table; two rules that clash are paired for you to decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a same-day appointment on the phone.”

Lisa“Rule ready: never promise a same-day appointment on the phone, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Appointment Scheduling use it

A caller asks whether to fast before a blood test; the AI reads the practice's approved instruction or offers a person.

You add a rule never to promise a same-day slot, and every channel follows it once you approve.

A visitor asks about parking at the new location; the gap waits for you, and one answer serves every channel.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What the desk answers from

A knowledge base for booking questions, in one tree

Company facts

Locations, departments, people and the hours and holidays the AI knows, written once in your own words, so every channel gives the same opening time.

Rules with a scope

What the AI never says, always says and asks first, each rule with its channels and its own test, such as never promising a same-day visit.

Your website, read daily

New pages join with their pictures, changed pages are read again and retired ones leave, so the FAQ answers before booking cover a new service the day it appears.

Gaps, never guesses

A sentence your knowledge does not support is held back, and the question waits for you to answer once for the phone, chat and e-mail.

In 2 minutes

Set up approved answers for appointment questions in 2 minutes

Lisa reads your site

Give her your address; the pages, pictures and videos join the knowledge topic by topic before anything answers a customer.

Answer the first questions

She asks what your business does, what she must never promise and how you recommend a visit; each spoken answer turns into a rule or a fact.

Add the booking rules

Dictate the rules your desk already follows, such as what to bring or who may book which visit; clashing rules are paired for you.

Approve and test

Press APPROVE & DEPLOY, then read the nightly tests during the free week to see the answers hold.

AI Knowledge for Appointment Scheduling, trade by trade

By industryHealthcare Home Services Restaurants Law Firms Auto Dealers Hospitality Consulting Firms Training Centers Home & Senior Care Small Business Software & SaaS Travel Agencies

Questions & answers

AI Knowledge for Appointment Scheduling: questions & answers

Where does the AI get its answers to booking questions?

From your knowledge only: your website, your documents, the rules you approved and the company facts such as locations, hours and holidays. It searches them by meaning, for the channel of the question, and nothing comes from the open web.

What happens when a customer asks something it does not know?

It does not guess. The AI says it needs to verify and come back, in your words, and the question waits under Q&A and gaps; answer it once and every channel knows it from then on.

How do I teach it a new booking rule?

Say it to Lisa: add a rule, for example never to quote a waiting time on the phone. She writes it in the right place among the booking rules the AI follows, and nothing goes live until you press APPROVE & DEPLOY.

How do I know the answers stay right?

Each rule carries its own test question and the words the answer must and must not contain. The tests run every night, green or red, and the questions you answered once are replayed every day.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Appointment Scheduling ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.