Zanus AI for Pharma & Biotech. Every inquiry answered. Every batch record found.
Front OfficeHCPs asking for the prescribing information, patients enrolling in a support program and study sites calling the help desk, answered from your approved documents; MSL calls booked, and every adverse-event mention routed to pharmacovigilance at once.
Back OfficeSOPs, batch records, deviation reports and regulatory correspondence filed and searchable, every answer with the passage shown; every SOP review date, supplier audit and agency commitment on the calendar, with an owner.
Zanus AI Front Office
Front Office for Pharma & Biotech With your HCPs, patients and study sites
Who reaches youPhysicians and pharmacists asking for a standard response or the prescribing informationPatients and caregivers enrolling in a support programStudy coordinators and would-be participants calling the site help deskWholesalers and hospital pharmacies asking about backorders and returnsLab scientists asking a biotech tools company for a quoteAnyone reporting a side effect, on any line
Answers & books
AI PhoneEvery line answered, safety mentions routed the same minute.AI BookingMSL calls booked by territory, product and language.AI ChatBrand and program pages that answer from approved text.AI E-mailThe medical-information inbox answered, safety mentions caught.AI Web FormsEnrollment and study-interest forms worked in seconds.AI AvatarA calm face that explains the support program.Sells
AI CRMWho asked what, and when, on one timestamped record.AI QuotingTrade quotes from your price list and contract tiers.AI Follow-upEnrollments and congress contacts followed up, under consent.AI MarketingApproved announcements to the right audience, in their language.AI Auto-CallDocument notices and MSL scheduling calls, placed for you.AI DemoThe approved program walkthrough, opened from a link.AI MeetingsMSL video calls with notes, or no recording at all.Zanus AI Back Office
Back Office for Pharma & Biotech Inside your company and labs
Create unlimited AI automations just by talking to the AI. SOPs, batch records, deviation reports and regulatory correspondence filed and searchable, every answer with the passage shown; every SOP review date, supplier audit and agency commitment on the calendar, with an owner.
Automates
AI AutomationsDescribe it once: each deviation is logged, assigned and dated for review.AI TasksStandard-response drafts, SOP updates and batch summaries in your format.AI ApprovalsNothing reaches an HCP, a patient or an agency without your OK.AI DashboardToday’s open deviations, SOP reviews and safety follow-ups on the first screen.Knows your company
AI AssistantAnswers your scientists and QA staff from your SOPs, passage shown.AI AnalysisReads a batch’s full record and reports the findings and open deviations.AI ArchiveEvery batch record, SOP version, lab notebook and study file, found by meaning.AI VectorstoreEach patient’s program data kept private and searchable.AI LibraryLearns your SOPs, approved labeling and the regulations you file under.AI TranscriptsAdvisory boards and audit interviews transcribed and summed up.AI MailroomEvery agency letter, CoA and supplier notice filed where it belongs.Runs your business
AI CustomersHCPs, sites, wholesalers and program patients on one private record.AI CasesEach safety case kept on its own facts, source documents and dates.AI ProjectsTech transfers, site start-ups and launches run as projects with owners.AI DesignLab layouts, label artwork and process diagrams revised from your words.AI SuppliersQualified suppliers of APIs, reagents and packaging; re-orders on stock.AI InventoryYour product list, pack sizes and catalog reagents, always current.AI MarketingPharmacies told the day a backordered product ships again.Your team
AI TeamworkQA, regulatory and medical share each file; the AI knows every step.AI TrainingNew hires trained on your SOPs, with every read on record.AI IntegrationsAdds AI to the safety database, LIMS and ERP you already keep.AI Apps & RobotsApps and robots built for your lab and quality routines.Privacy & auditPatient data seen only by the roles you allow; every action on record.Live Demos
See it working for your company.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Pharma & Biotech: questions & answers
Can an AI answer a pharmaceutical medical-information line?
Yes, within the approved documents you assign. AI Phone names and sends the standard response or prescribing information your rules allow, in 40 languages and every time zone. Dosing, off-label and any medical question beyond approved text are transferred to a medical-information specialist with the context announced.
How does the AI handle an adverse event mentioned during a routine call?
It recognizes the trigger, captures the intake your procedure requires, such as reporter, contact permission, product, lot, event and dates, and routes it into your pharmacovigilance process at once with the transcript and a timestamp. It never assesses seriousness or causality, and it tells the reporter what happens next.
Does the AI give dosing or off-label information?
No, under any phrasing. It gives no dosing or administration guidance, even on-label, and discusses nothing off-label. It names and sends the approved document where your rules allow, or puts the caller through to a specialist.
Can patients enroll in a support program through the AI?
Yes, the steps and documents, not the decision. The AI explains how the program works, collects what each enrollment step needs, chases the missing signature and books the case-manager callback. Eligibility, benefits verification and copay or financial-assistance decisions stay with a person.
Can the Back Office find the SOP version that was in effect on a given date?
Yes. Every version of an SOP, a batch record template and a specification goes into the Archive with its effective date, so your staff and auditors get the one in effect on any day, and every AI answer shows the passage it rests on.
How does the Back Office handle a safety case after intake?
It keeps the case on its own record with the intake call, the transcript and every follow-up document, puts your follow-up and reporting dates on the calendar with an owner, and reminds the safety staff before each one. Causality and reporting decisions stay with your pharmacovigilance people.
How do the Front Office and the Back Office work together for a pharma or biotech company?
The Front Office answers the HCP, the patient or the study site from your approved documents and books the MSL call; the inquiry, the call transcript and the booking land on the contact’s record in the Back Office, where the case file, the follow-up dates and your medical staff’s work take over.
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