Zanus AI for MedTech. Every order call answered. Every complaint file complete.
Front OfficeHospital purchasing, OR coordinators, biomed and home-device patients answered by phone, chat and e-mail: where the PO stands, a set and a rep for Thursday’s case, a service visit booked, contract quotes sent, every complaint captured for quality.
Back OfficeSOPs, device history records, complaint files and supplier qualifications filed, cited and searchable; every CAPA due date, calibration and supplier audit on the calendar, with an owner.
Zanus AI Front Office
Front Office for MedTech With your hospital accounts, dealers and patients
Who reaches youHospital purchasing asking where a PO stands or why an item is backorderedOR schedulers who need a set, a loaner and a rep for Thursday's caseBiomed and lab managers with an analyzer or pump down before the first runDistributors and dealers checking lead times, tier prices and their customers' ordersHome-device patients needing resupply, a delivery or help with a beeping machinePhysician offices and discharge planners sending DME referrals
Answers & books
AI PhoneThe 6 AM equipment-down call answered on the first ring.AI BookingSet, loaner and rep booked while the coordinator talks.AI ChatPurchasing gets lead times from your site, not voicemail.AI E-mailThe orders inbox answered, purchase orders acknowledged.AI Web FormsEvaluation requests and DME referrals answered in seconds.AI AvatarA face that walks new patients through setup.Sells
AI CRMPurchasing, OR and biomed on one account record.AI QuotingQuotes from your contract price lists, never improvised.AI Follow-upEvery evaluation and open quote followed up.AI MarketingLaunch news and congress invitations to the right accounts.AI Auto-CallMaintenance confirmations and resupply calls placed for you.AI DemoDevice explainers purchasing committees can interrupt with questions.AI Live MeetingsLive remote in-services and technical sessions from your site.AI MeetingsValue-analysis reviews with notes and next steps written.AI Partner PortalDistributor applications researched before you sign anyone.Zanus AI Back Office
Back Office for MedTech Inside your device company
Create unlimited AI automations just by talking to the AI. SOPs, device history records, complaint files and supplier qualifications filed, cited and searchable; every CAPA due date, calibration and supplier audit on the calendar, with an owner.
Automates
AI AutomationsExplain it once: each complaint opens a file, an owner and a review date.AI TasksService reports, quote letters and SOP drafts prepared in your template.AI ApprovalsNothing goes to a hospital, a dealer or a patient without your OK.AI DashboardToday’s open complaints, CAPA due dates and backorders on the first screen.Knows your company
AI AssistantAnswers your staff from your SOPs and IFUs, with the passage shown.AI AnalysisReads an account’s service and complaint history and reports findings and status.AI ArchiveDevice history records, test reports and returned-device photos, found by meaning.AI VectorstoreEach customer’s and patient’s data kept private and searchable.AI LibraryLearns your SOPs, quality manual and the regulations you work under.AI TranscriptsComplaint calls and design reviews transcribed and summed up for the file.AI MailroomEvery PO, complaint e-mail and supplier document filed where it belongs.Runs your business
AI CustomersHospital accounts, contacts, contracts and installed devices on one private record.AI CasesEach complaint handled on its own facts, returned device and test results.AI ProjectsInstalls, evaluations and in-service rollouts run as projects with owners.AI DesignFixtures, enclosures and labels revised from your words, exported as DXF or CAD.AI SuppliersQualified component suppliers at hand; parts re-ordered on stock.AI InventoryYour catalog, lot numbers and loaner sets, always current.AI MarketingResupply reminders to patients and launch news to the right accounts.Your team
AI TeamworkService, quality and sales share each complaint; the AI keeps every step.AI TrainingNew hires trained on your SOPs and complaint handling, step by step.AI IntegrationsAdds AI to the ERP and the quality system you already keep.AI Apps & RobotsApps and robots built for your service desk and quality routines.Privacy & auditHIPAA compatible: patient data seen only by the roles you allow.Live Demos
See it working for your device company.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for MedTech: questions & answers
Can an AI answer customer-service calls for a medical device company?
Yes. AI Phone answers your customer-service and technical-support lines on the first ring, around the clock, from your approved documents: order status, backorders, lot and expiry, lead times and contract price. It books case coverage and service visits, files the service request and transfers clinical questions to your specialists with the context announced first.
Does the AI give clinical advice or tell a surgeon which implant size to order?
No. Which size or configuration to order, whether a device suits a patient, how to read a result and what to do about a symptom all go to your clinical specialist, the treating clinician or the nurse line, as your rules say. The AI explains device use only from the approved instructions for use, read as written.
How does an AI receptionist handle a device complaint or adverse event?
It recognizes the trigger in any channel and captures the full intake: reporter and role, account, product, lot or serial, date, the event as described, patient involvement and whether the device can be returned. The intake goes to quality at once with the transcript, and the reporter is told it was received. The AI never judges seriousness, reportability or cause.
Can it handle calls during a recall or field action?
Yes, within the limits you set. The AI reads only the approved notice wording and looks up affected lots only from the list you provide. Every other question, from replacement timing to clinical concerns, goes to your field-action team, so a recall week does not bury the customer-service desk in repeated calls.
Can the Back Office track CAPAs and complaint investigations?
Yes. Each complaint gets its file with the call record, the returned device and the test results; each CAPA gets its owner and due dates, and the quality team is told before a date slips. Whether an event is reportable is decided by your regulatory people.
Can the Back Office keep supplier qualification files current?
Yes. Each supplier’s questionnaire, audit report and quality agreement sits on its record with its review date; the AI tells purchasing and quality before a review lapses, and the files are at hand when a new RFQ goes out.
How do the Front Office and the Back Office work together for a medical device company?
The Front Office answers the hospital, the dealer or the patient, captures the order, the service request or the complaint complete, and books the visit; the request, the call transcript and the booking land on the account’s record in the Back Office, where the complaint file, the service order and your quality team’s work take over.
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