Zanus AI for Hospitality. Every guest answered. Every rooming list in order.
Front OfficeGuests asking about rates, parking and late check-out answered from your approved text; confirmations resent; spa, tables and site inspections booked; towel, repair and lost-property requests filed with the room for housekeeping or maintenance.
Back OfficeRooming lists, group contracts and BEOs filed and checked against the block; supplier orders placed on par levels; maintenance work orders and staff onboarding tracked; the day’s arrivals, events and open issues on one screen.
Zanus AI Front Office
Front Office for Hospitality With your guests, planners and travel advisors
Who reaches youProspective guests asking about rates, inclusions and policies before bookingBooked guests checking their confirmation or changing dates before arrivalIn-house guests needing towels, a repair, a wake-up call or a late check-outPast guests asking for a folio copy, lost property or missing loyalty pointsEvent planners, wedding couples and corporate bookers with an RFPTravel agencies and tour operators booking for their clients
Answers & books
AI PhoneThe second line answered during the check-out rush.AI BookingSpa, tables and site inspections booked mid-conversation.AI ChatYour website answers 'is parking included?' at midnight.AI E-mailReservations and events inboxes answered under your rules.AI Web FormsRFPs and wedding inquiries acknowledged within minutes.AI AvatarThe lobby welcome, on your website.Sells
AI CRMEvery guest, planner and account on one profile.AI QuotingGroup proposals from your rates and banquet menus.AI Follow-upThe unopened proposal and the quiet RFP, followed up.AI MarketingRepeat-stay campaigns and packages, sent to the right guests.AI Auto-CallYour room is ready early: the guest hears it.AI DemoThe ballroom tour planners take at midnight.AI Live MeetingsYour sales manager presents the venue live online.AI MeetingsPlanner calls and BEO reviews, with notes on record.AI Partner PortalTravel advisors and planners sign up, bookings credited.Zanus AI Back Office
Back Office for Hospitality Inside your hotel or resort
Create unlimited AI automations just by talking to the AI. Rooming lists, group contracts and BEOs filed and checked against the block; supplier orders placed on par levels; maintenance work orders and staff onboarding tracked; the day’s arrivals, events and open issues on one screen.
Automates
AI AutomationsDescribe it once: every signed group contract gets its block, BEO and cutoffs.AI TasksBanquet event orders, event resumes and welcome letters drafted in your format.AI ApprovalsNothing goes to a guest or a planner without your OK.AI DashboardToday’s arrivals, VIPs, events and open work orders on the first screen.Knows your company
AI AssistantAnswers your staff from your SOPs and brand standards, with the source.AI AnalysisReads a group account’s history and reports pickup, issues and status.AI ArchiveEvery contract, floor plan and damage photo, found by meaning in seconds.AI VectorstoreEach guest’s profile and requests kept private and searchable.AI LibraryLearns your SOPs, brand standards and local health and liquor rules.AI TranscriptsPlanner calls, site visits and shift voice notes transcribed and recapped.AI MailroomRooming lists, signed contracts and supplier invoices filed where they belong.Runs your business
AI CustomersGuests, planners and corporate accounts with their preferences on one record.AI CasesEach guest complaint or incident handled on its own facts and photos.AI ProjectsWeddings, conferences and renovations run as projects with owners and dates.AI DesignBanquet floor plans and event signage revised from your words.AI SuppliersLinen, food and amenity suppliers known; re-orders placed on par levels.AI InventoryRoom types, packages and spa menus kept current, linked to your PMS.AI MarketingAnniversary offers and return-stay packages sent to the right past guests.Your team
AI TeamworkFront desk, housekeeping and maintenance share each work order; none lost.AI TrainingNew room attendants and servers trained from your SOPs, shift by shift.AI IntegrationsAdds AI to the PMS, POS and sales system you already use.AI Apps & RobotsRobots built for night audit, group pickup and your own routines.Privacy & auditWho sees which guest’s details, and every action on record.Live Demos
See it working for your property.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Hospitality: questions & answers
Can an AI answer a hotel's reservations line?
Yes. AI Phone answers on the first ring around the clock, through the check-out rush and the overnight shift, with rates, inclusions and policies from your approved text. It resends confirmations, takes reservation requests and transfers anything it should not handle to the right desk.
What is the most common call a hotel receives?
'Did my confirmation arrive?' is the single most frequent call, about one in ten. The AI looks up the reservation under your verification rule and resends the confirmation, so the front desk can stay with the guests standing in the lobby.
Will the AI tell a caller whether someone is staying at the hotel?
No. It never confirms whether a named person is a guest, never gives out a room number or anyone's whereabouts, and never connects a caller to a room without your own verification rule. Those requests go to the front desk.
What happens when a guest reports an emergency?
The AI stops, reads your approved emergency instruction with the 911 wording, and transfers at once to the manager on duty or security. It never handles or advises on a medical emergency, fire, smoke, flooding, a threatening person or a child alone.
Can the Back Office check a rooming list against the group block?
Yes. It reads the rooming list against the signed contract, flags names past cutoff, room types outside the block and missing arrival dates, and sends the list to your group coordinator to confirm before it goes into the PMS.
Does the Back Office help with maintenance work orders?
Yes. A guest’s repair request or a staff report becomes a work order with the room, the photo and an owner; the AI reminds maintenance until it is closed and keeps the history of every room and asset.
How do the Front Office and the Back Office work together for a hotel?
The Front Office answers the planner, qualifies the event and books the site inspection; the lead, the call transcript and the booking land on the account’s record in the Back Office, where the contract, the rooming list and the BEOs take over until the event.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.