Zanus AI for Local Government. Every resident answered. Every request tracked.
Front OfficeResidents reporting potholes, missed pickups and streetlights out answered at once and given a tracking number; inspections booked in the right window, permit questions answered from what you publish, decisions sent to staff.
Back OfficePermit files, plan reviews, records requests and council packets filed and checked; every inspection, hearing and agenda deadline on the calendar with an owner, and vendor invoices matched to their purchase orders.
Zanus AI Front Office
Front Office for Local Government With your residents, contractors and businesses
Who reaches youResidents reporting potholes, missed pickups and streetlights outHomeowners and contractors asking about permits and inspectionsLocal businesses renewing licenses or requesting event permitsFamilies registering for summer camp, swim lessons or a park shelterRealtors and title companies asking for permit historyCouncil members' offices, neighboring agencies and the school district
Answers & books
AI PhoneStorm-morning calls answered at once, each report filed.AI BookingRight inspector, right window, booked during the call.AI ChatWhen is my trash day? Answered on your website.AI E-mailDepartment inboxes answered; records requests routed to the clerk.AI Web FormsReport-a-problem forms acknowledged with a number in seconds.AI AvatarA face at the virtual counter, in 40 languages.Sells
AI CRMEvery resident, address and open request on one record.AI QuotingPermit and rental fee estimates from your published schedule.AI Follow-upIncomplete applications followed up until they are complete.AI MarketingLeaf pickup, snow routes and registration day, announced on time.AI Auto-CallInspection calls and permit-ready notices, placed for staff.AI DemoHow to get a building permit, explained any hour.AI Live MeetingsA virtual counter session with a permit technician.AI MeetingsPre-application meetings with planning, booked and summarized.Zanus AI Back Office
Back Office for Local Government Inside your city or county
Create unlimited AI automations just by talking to the AI. Permit files, plan reviews, records requests and council packets filed and checked; every inspection, hearing and agenda deadline on the calendar with an owner, and vendor invoices matched to their purchase orders.
Automates
AI AutomationsDescribe it once: each permit application gets its file, reviews and dates.AI TasksStaff reports, public notices and agenda items drafted in your format.AI ApprovalsNo notice or letter leaves city hall without your OK.AI DashboardToday’s inspections, open requests and agenda deadlines on one screen.Knows your company
AI AssistantAnswers clerks and inspectors from your code, with the section cited.AI AnalysisReads a property’s permit history and reports what is still open.AI ArchivePermit files, plats and council meeting videos found in seconds.AI VectorstoreEach resident’s records kept private and searchable by meaning.AI LibraryLearns your code of ordinances, zoning rules and procedures.AI TranscriptsCouncil and planning meetings transcribed and recapped for the minutes.AI MailroomEvery e-mailed plan set and letter filed on the right permit.Runs your business
AI CustomersResidents, addresses and their requests on one private record.AI CasesEach code-enforcement case handled on its own facts and photos.AI ProjectsCapital projects and permit reviews run with tasks, owners and dates.AI DesignPark layouts, site sketches and notice maps revised from your words.AI SuppliersVendors and contractors at hand; road salt re-ordered on stock.AI InventoryPark shelters, program seats and permit types, always current.AI MarketingRegistration days and seasonal notices sent to residents who opted in.Your team
AI TeamworkDepartments share each request; nothing falls between offices.AI TrainingNew clerks and inspectors trained from your own procedures.AI IntegrationsAdds AI to your permit, work-order and finance software.AI Apps & RobotsApps and robots built to order for your departments’ routines.Privacy & auditWho sees which file, per department, and every action on record.Live Demos
See it working for your municipality.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Local Government: questions & answers
Can an AI answer the phones at city hall?
Yes. AI Phone answers the main line, department lines and 311 on the first ring, nights, weekends and storm mornings included. It answers trash days, permit steps and council-meeting times from your published information, files service requests with a tracking number and transfers what needs a person to the right department with the context whispered in.
Does the AI approve permits or make zoning decisions?
No. It does not approve, deny or interpret anything: no permit decision, zoning interpretation, code enforcement, fee waiver, assessment or appeal outcome. It answers from the ordinances, fee tables and procedures you publish and approve, and hands every other question to the department with the transcript attached.
What happens when a resident reports an emergency to the AI?
The resident hears your approved instruction to call the emergency line, read word for word, and is transferred where your rules say. A fire, a gas smell, a downed live wire or a water-main flood is never filed as a routine request; storm damage becomes a request only when your rules call it non-emergency.
Can residents get answers in languages other than English?
Yes. The AI detects the language on the first sentence and continues in it, across 40 languages, on the phone, the chat and e-mail. A resident who speaks Vietnamese or Spanish can report a leak or ask about a permit without waiting for the one bilingual clerk.
Can the Back Office prepare the council meeting packet?
Yes, as a draft. It gathers the staff reports, resolutions and exhibits for each agenda item, assembles the packet in your format and lists anything missing; the clerk and the manager’s office review and approve it before it is published.
Can the Back Office track a permit from application to final inspection?
Yes. Each permit gets its file, its plan reviews and its inspections on the calendar with an owner; the AI flags reviews running late and missing documents, while approvals and code decisions stay with your staff.
How do the Front Office and the Back Office work together for a city or county?
The Front Office answers the resident, files the pothole or the inspection request and books the visit; the request, the call transcript and the booking land on the resident’s record in the Back Office, where the work order, the permit file and the dates take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.