Zanus AI for E-commerce. The AI ecommerce help desk. Keep the store you have.
Front OfficeKeep your Shopify, WooCommerce or BigCommerce store and add an AI layer on top: phone, chat, e-mail and forms answered from live orders, stock and prices, where is my order included, and quotes paid on your own checkout.
Back OfficeSupplier orders drafted from stock across your warehouses and stores, returns checked back into stock, carrier claims filed with their proof, vendor invoices matched to the order and product content written in your format.
Ecommerce help desk
An ecommerce help desk that keeps your store and adds AI on top
Zanus AI is an ecommerce help desk for the store you already run. Connect Shopify, WooCommerce or BigCommerce and one AI answers your phone, live chat, e-mail and web forms from live orders, stock and prices: a complete AI automation package for phones, chat, forms, e-mails and quotes, for a fraction of the cost, ready to go.
Keep your store as it is
Nothing to migrate and nothing to rebuild. Your store keeps its theme, its checkout and its apps; the AI reads it through an access key from the store's admin, tested before it goes live.
Customer support on every channel
The phone, the chat, e-mail, web forms and the AI avatar answer from the same orders, stock and prices, so a customer hears the same answer wherever they ask.
Where is my order, answered
The order is found by its number and the e-mail on it; the customer hears whether it is paid, packed or shipped, and the tracking link goes by e-mail.
Quotes paid on your checkout
The AI quotes from the active store's catalog; the quote becomes a draft order and the customer pays it on your store's own payment page.
Every buyer on one record
Calls, chats, e-mails, orders and purchases sit on one customer record, so the next answer and the next campaign start from what the customer bought.
Your staff keeps the money moves
The AI never cancels, refunds or discounts an order and never opens another customer's order: those requests go to your staff with the conversation attached.
Store platforms
Shopify, WooCommerce and BigCommerce: one store or several
Connect the store your customers order from, and the old one if you moved: one store is active for quotes, stock and new customers, and a legacy store stays readable for its past orders and tracking.
Shopify
Connect a Shopify store with an access key from its admin: products, prices, stock, orders and customers are read, and store quotes become draft orders paid at the store's checkout.
WooCommerce
Connect a WooCommerce shop the same way: the AI answers from its orders and stock, finds customers by their e-mail and quotes from the catalog of the active store.
BigCommerce
Connect a BigCommerce store and the same rules apply: order status by number and e-mail, tracking by e-mail, one recorded address change and live stock from the store's count.
Two stores, no mix-ups
A product listed in both stores is recognised and the AI quotes the one in the active store, while the legacy store still answers for the orders placed there.
WISMO
WISMO: where is my order, answered on the phone, the chat and e-mail
WISMO, short for where is my order, is one of the questions online stores hear most. Order tracking is answered from the store in real time, and the AI checks the order number and the e-mail on the order before it says a word about it.
The customer asks
On the phone, the chat on your store, an e-mail or a web form: where is my order, has it shipped, did my payment go through.
The order is checked
The AI finds the order by its number on every connected store and checks that the e-mail matches before it answers anything.
The status, out loud
Paid or not, packed, shipped or delivered. For privacy the items, the amounts, the address and the tracking number are never read out on the phone.
The tracking, by e-mail
After the customer says yes, the tracking link and, when asked, a copy of the order go to the e-mail address on the order, and the lookup is logged.
Ecommerce AI agent
What the ecommerce AI agent may do, and what it never does
Every action is a rule you can read on the settings screen, with a log of every lookup and every change. Here is how it compares with the two ways stores answer today.
| When a customer asks | A shared inbox | A chatbot without the store | Zanus AI |
|---|---|---|---|
| Where is my order? | Answered when someone opens the inbox | A link to the tracking page | Found by number and e-mail: the status said, the tracking e-mailed after a yes |
| Change my shipping address | Edited by hand in the admin | Asks the customer to write in | One change per order: only when paid, the e-mail matches and nothing has shipped; logged |
| Do you have it in stock? | Someone checks the admin | Answers from an old product feed | The store's own count: read live, synced every hour, plus Sync now |
| A quote for twenty units, please | A reply the next business day | Hands over to a contact form | Quoted from the active store: a draft order the customer pays on your checkout |
| I cannot log in to my account | A reset sent by hand | A link to the help page | Login recovery: the store sends its own recovery e-mail |
| Refund it, cancel it, or give me a discount | A person decides | Depends on how it was set up | Never by the AI: your staff decides, with the conversation attached |
Ecommerce customer service software
Ecommerce customer service software for the whole order
The same AI customer service for ecommerce works every moment around an order, from the first question on the product page to the thank-you after the purchase.
AI chatbot for ecommerce
The chat on your store answers sizes, stock, prices and order status from the store itself, in the shopper's language, day and night.
Ecommerce answering service
AI Phone answers your store's number, looks the order up and books a call-back with your staff when a person is needed.
E-mail and web forms
The support inbox and the contact form get an answer from the order, with the copy of the order or the tracking sent to the right address.
Shopify CRM and campaigns
Every purchase lands on the customer's record. Send a thank-you to everyone who bought a 28-inch TV in the last six months, or a back-in-stock note.
Returns and tickets
Return requests are checked against your policy and the order, then approved by a person; order problems become numbered tickets with the history.
Quotes for business buyers
Partner customers tagged in the store get their partner prices; bulk requests become quotes your staff approves before they go out.
Real screens
The ecommerce help desk on real Zanus AI screens
A demo store with sample orders: the connected store, its products and stock, the orders the AI looked up and the rules it follows.
Set-up
Add AI to your Shopify store in 2 minutes
How do you add AI to a Shopify, WooCommerce or BigCommerce store? Give Lisa your website, connect the store and choose the channels.
Give Lisa your website
Lisa reads it and sets up the Front Office in your words in 2 minutes: your products, your policies, your hours and your tone.
Connect the store
Paste the store address and an access key from the store's admin. The connection is tested, then the store is marked active.
Choose the channels
Turn on the phone, the chat on your store, the support inbox and the web forms; each one answers from the same store.
Read what it did
Every lookup, tracking e-mail and address change is logged on the screen, and your staff can take over any conversation.
Zanus AI Front Office
Front Office for E-commerce With your shoppers, wholesale buyers and partners
Who reaches youShoppers asking where their order is, order number in handBuyers checking a size, a color or the stock before checkoutCustomers locked out of their account or moving a shipping addressWholesale buyers, boutiques and offices asking for a bulk quoteRepeat customers asking whether a payment went throughCustomers sending back an item that did not fit or arrived damaged
Answers & books
AI PhoneAn ecommerce answering service that knows every order.AI ChatThe AI chatbot for ecommerce that reads your live store.AI E-mailEcommerce email support answered from the order itself.AI Web FormsWholesale and contact forms answered within seconds.AI AvatarYour product pages get a talking guide with live stock.Sells
AI CRMA Shopify CRM where every order meets every call.AI QuotingB2B quotes that become draft orders on your store.AI InventoryOrder tracking and WISMO answered from your live store.AI Follow-upEvery unpaid quote and open question followed up.AI MarketingThank-you, back-in-stock and win-back campaigns to past buyers.AI Auto-CallRestock, reorder and unpaid-quote calls placed for you.AI DemoYour best product, presented to every curious shopper.AI Live MeetingsA product expert shows it live, right from the page.AI Online MeetingsWholesale and corporate gifting meetings online, notes kept.AI Partner PortalAffiliates, creators and stockists signed up and served.Zanus AI Back Office
Back Office for E-commerce Inside your online store and warehouse
Create unlimited AI automations just by talking to the AI. Supplier orders drafted from stock across your warehouses and stores, returns checked back into stock, carrier claims filed with their proof, vendor invoices matched to the order and product content written in your format.
Automates
AI AutomationsSay it once: every damaged parcel gets its carrier claim, its photos and its chase.AI TasksProduct descriptions, size charts and listing copy written in your format.AI ApprovalsNothing goes to a shopper, a supplier or the store without your OK.AI DashboardLow stock, open carrier claims and unmatched invoices on the first screen.Knows your company
AI AssistantYour staff get answers from your policies and supplier terms, with the source.AI AnalysisReads a customer’s order history and reports what they stopped buying.AI ArchiveProduct photos, unboxing videos and supplier catalogs, all found by meaning.AI VectorstoreEach customer’s orders, addresses and messages kept private and searchable.AI LibraryLearns your return policy, shipping rules and each supplier’s terms.AI TranscriptsSupplier calls and product videos transcribed, with the recap on file.AI MailroomEvery vendor invoice, packing slip and carrier notice filed on its order.Runs your business
AI CustomersShoppers, wholesale buyers and partners, each on one private record.AI CasesEach carrier claim or chargeback handled on its own facts and papers.AI ProjectsA product launch or a store migration run as a project, with every date.AI DesignPackaging, labels and store banners revised from your words, exported as files.AI SuppliersSuppliers and lead times on file; products re-ordered from stock and sales.AI InventoryEvery SKU across warehouses and stores, linked to the store software you keep.AI MarketingBack-in-stock and accessory notices sent to the customers waiting for them.Your team
AI TeamworkBuying, packing and customer care work one order together; nothing slips.AI TrainingNew packers and care agents trained from your packing and return guides.AI IntegrationsAdds AI to Shopify, WooCommerce or BigCommerce and the tools you already use.AI Apps & RobotsRobots built for your store’s routines, from stock counts to label printing.Privacy & auditWho sees which customer’s orders and addresses, and every action on record.Live Demos
See it working for your online store.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for E-commerce: questions & answers
What is an ecommerce help desk?
An ecommerce help desk is the software an online store uses to answer its customers about orders, stock, shipping and returns. Zanus AI adds an AI that answers on the phone, the chat, e-mail and web forms from the store's live data, and hands the rest to your staff.
How do I add AI to my Shopify store?
Give Lisa your website and she sets up the Front Office in 2 minutes; then connect the store with an access key from the Shopify admin. The connection is tested, the store is marked active, and the phone, the chat and the inbox answer from it.
Can an AI answer where is my order for my online store?
Yes. The AI finds the order by its number, checks the e-mail on the order and says whether it is paid, packed or shipped. The tracking link goes by e-mail to the address on the order after the customer says yes.
What does WISMO stand for?
WISMO stands for where is my order: the customers who call, chat or write to ask where their parcel is. Zanus AI answers WISMO on every channel from the store's own orders, with the tracking sent by e-mail.
Does it work with WooCommerce and BigCommerce stores?
Yes. Shopify, WooCommerce and BigCommerce stores connect the same way, one store or several. One store is active for quotes, stock and new customers; a legacy store still answers for its past orders.
Can the AI give quotes from my store's inventory?
Yes. It quotes from the catalog of the active store with live stock and prices. A store quote becomes a draft order, the customer pays it on your own checkout, and the quote closes as won when they buy.
Will the AI refund, cancel or discount orders?
No. The AI never cancels, refunds or discounts an order and never opens another customer's order. Those requests go to your staff with the conversation attached, so a person decides.
Can one AI answer the phone, chat, e-mail and forms for my online store?
Yes. One AI works every channel of the Front Office from the same orders, stock and prices: the phone, the chat on your store, the support inbox, the web forms and the AI avatar.
Do I have to leave my store or rebuild it?
No. Keep your store as it is: its theme, its checkout and its apps stay where they are. Zanus AI adds an AI layer on top, the AI automation for phones, chat, forms, e-mails and quotes, ready to go.
Can the Back Office re-order from suppliers when a product runs low?
Yes. When a product’s stock across your warehouses and stores drops under the level you set, it drafts the purchase order from that supplier’s lead time and minimums, and nothing is sent before your buyer approves it.
Can it file carrier claims for damaged or lost parcels?
Yes. It gathers the order, the tracking, the customer’s photos and the packing slip into one claim file, drafts the claim for your approval and follows it until the carrier answers; the returned goods are checked back into stock.
How do the Front Office and the Back Office work together for an online store?
The Front Office answers the shopper: where is my order, a return request, a quote paid on your checkout. The conversation, the return and the order land on the customer’s record in the Back Office, where the restock, the supplier order, the carrier claim and the vendor invoice take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.