Zanus AI for Automotive OEMs. Every driver answered. Every program file in order.
Front OfficeOwners checking a VIN for open recalls, lessees nearing maturity, finance customers asking for a payoff and dealer warranty desks answered by phone, chat and e-mail; recall repairs and turn-ins booked at the right dealer.
Back OfficeDealer warranty claims, campaign bulletins, homologation dossiers and supplier quotes filed against your standards; lease-maturity, title and recall-completion files tracked, with the source cited.
Zanus AI Front Office
Front Office for Automotive OEMs With your drivers, lessees and dealers
Who reaches youOwners asking whether their VIN has an open recallLessees nearing maturity with lease-end and turn-in questionsFinance customers checking payments, payoff and titleReservation holders asking where their factory order isDealer warranty administrators, parts managers and funding desksFleet and commercial customers, and shoppers on the brand site
Answers & books
AI PhoneOwner, servicing and dealer lines answered in 40 languages.AI BookingTurn-ins, inspections and recall repairs booked at the right dealer.AI ChatYour brand site answers recall and lease-end questions.AI E-mailOwner, servicing and dealer inboxes answered on your rules.AI Web FormsBrand-site leads answered and handed to the dealer.AI AvatarA brand face that welcomes new owners online.Sells
AI CRMDriver, vehicle and dealer records written by conversations.AI QuotingAccessory, protection-plan and subscription quotes from your catalog.AI Follow-upDealer leads and lease-end inquiries followed up until answered.AI MarketingMaturity cohorts and owner campaigns sent by segment.AI Auto-CallSoftware-update and lease-end calls placed on your script.AI DemoModel walkarounds and lease-end explainers drivers can interrupt.AI Live MeetingsProduct specialists present live from the brand site.AI MeetingsDealer and fleet video meetings with notes on record.Zanus AI Back Office
Back Office for Automotive OEMs Inside your brand and finance arm
Create unlimited AI automations just by talking to the AI. Dealer warranty claims, campaign bulletins, homologation dossiers and supplier quotes filed against your standards; lease-maturity, title and recall-completion files tracked, with the source cited.
Automates
AI AutomationsSay it, and every new recall campaign gets its VIN list, letters and follow-up.AI TasksOwner letters, dealer bulletins and lease-end packets drafted in your format.AI ApprovalsNothing goes to an owner, a dealer or a regulator without your OK.AI DashboardOpen campaigns, aging claims and maturities due on the first screen.Knows your company
AI AssistantAnswers your analysts from program rules and bulletins, the source shown.AI AnalysisReads a dealer’s claim history and reports findings and open items.AI ArchiveBulletins, test reports, lease files and field photos found by what they say.AI VectorstoreEach lessee’s and borrower’s file kept private and searchable by meaning.AI LibraryLearns your warranty policy, disclosures and each market’s rules.AI TranscriptsDealer calls and field-rep visit recordings transcribed and recapped.AI MailroomEvery e-mailed claim, dealer request and supplier quote filed where it belongs.Runs your business
AI CustomersDrivers, lessees and fleet accounts, each with their VINs, on one private record.AI CasesEach buyback or goodwill request handled on its own facts and documents.AI ProjectsModel launches and homologation programs as projects: tasks, owners and dates.AI DesignFixture and bracket drawings revised from your words, for your engineers.AI SuppliersTier suppliers and carriers on file; service parts re-ordered on stock.AI InventoryYour models, trims, accessories and service parts, always current.AI MarketingAccessory launches and update notices sent to the owners of that model.Your team
AI TeamworkQuality, warranty and dealer staff work each campaign, each on their part.AI TrainingNew analysts and field reps trained from your programs and bulletins.AI IntegrationsAdds AI to the warranty system and the dealer portal you keep.AI Apps & RobotsApps and robots built for your owner, dealer and finance routines.Privacy & auditWho sees which borrower’s file, region by region, and every action on record.Live Demos
See it working for your brand.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Automotive OEMs: questions & answers
Can an AI answer an automaker's owner-relations line?
Yes. AI Phone answers owner relations, customer care and the dealer hotline around the clock, in 40 languages, from your approved knowledge and connected status data. It reads recall and order status, books the dealer visit and transfers hardship, safety and coverage questions to a trained person.
Does the AI give financial advice to captive finance customers?
No. It explains programs and lease-end options from your approved text only and does not decide deferrals, extensions, refinancing, fee reversals or hardship outcomes. Payoff and purchase-option figures are read from your servicing system after your identity checks, never computed or estimated by the AI.
How does the AI handle a safety complaint or a crash?
Emergencies are never handled by the AI. A crash, fire, injury or roadside incident goes immediately to your assistance provider, emergency services or your safety line, with your approved wording. A warning light or brake complaint gets your approved instruction and a same-day dealer slot or a transfer.
Can an AI answer recall questions by VIN?
Yes, when your recall data is connected. The AI reads the status for that VIN, says whether the part is available according to your data and books the repair at a nearby dealer. Coverage decisions, goodwill and claim adjudication stay with your people.
Can the Back Office keep dealer warranty claims in order?
Yes. Each claim lands on the dealer and the VIN with its repair order, labor time and photos, is checked against your warranty policy, and the analyst sees what is missing, what is aging and what needs a decision. The approval stays with your people.
Can it keep homologation and type-approval files for each market?
Yes. Test reports, certificates and declarations are filed per model and per market, each document’s expiry date sits on the calendar with an owner, and the file is found in seconds when a regulator or a dealer asks for it.
How do the Front Office and the Back Office work together for an automaker?
The Front Office answers the lessee nearing maturity, qualifies the next step and books the turn-in at the right dealer; the lead, the call transcript and the booking land on the driver’s record in the Back Office, where the lease file, the inspection and the dealer hand-off take over.
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