Zanus AI for Utilities. Every outage call answered. Every work order on track.
Front OfficeOutage reports taken through the storm surge; start, stop and transfer requests worked; bills explained from your approved policy; meter sets and pilot relights booked; gas smells and downed lines sent straight to your emergency line.
Back OfficeOutage logs, work orders, rebate applications and meter-set requests filed on the right service address; every tariff filing, regulatory report and planned-outage date on the calendar, with an owner.
Zanus AI Front Office
Front Office for Utilities With your customers, members and key accounts
Who reaches youHomeowners, tenants and landlords reporting outages or movingSmall businesses and commercial and industrial key accountsBuilders and developers asking for new service or a meter setElectricians, HVAC installers and solar contractors with rebate paperworkProperty managers and housing authorities with many service addressesCaseworkers calling for a household that needs payment help
Answers & books
AI PhoneThe storm surge answered, emergencies sent straight through.AI BookingMeter sets and pilot relights booked into real windows.AI ChatOutage, billing and move-in questions answered on your website.AI E-mailMove requests, rebate paperwork and bill questions answered by e-mail.AI Web FormsStart, stop and transfer forms worked in minutes.AI AvatarA face that walks customers through the bill.Sells
AI CRMEvery customer, address and key account on one record.AI QuotingMeter-set and line-extension fees quoted from your schedule.AI Follow-upHalf-finished rebate applications followed up until complete.AI MarketingProgram invitations and paperless offers to the right households.AI Auto-CallPlanned-outage notices and past-due calls placed for you.AI DemoRebates and time-of-use rates explained, with questions welcome.AI MeetingsKey-account and builder meetings with notes on the record.AI Partner PortalTrade allies signed up, vetted and credited for referrals.Zanus AI Back Office
Back Office for Utilities Inside your utility
Create unlimited AI automations just by talking to the AI. Outage logs, work orders, rebate applications and meter-set requests filed on the right service address; every tariff filing, regulatory report and planned-outage date on the calendar, with an owner.
Automates
AI AutomationsTell it once: every move request gets its final read, its letters and its dates.AI TasksCustomer letters, outage summaries and board reports drafted in your format.AI ApprovalsNo bill letter, notice or regulatory draft goes out without your OK.AI DashboardToday’s open outages, past-due work orders and pending moves on the first screen.Knows your company
AI AssistantAnswers your reps from tariffs and approved policy, with the clause shown.AI AnalysisReads an account’s usage and billing history and reports what changed.AI ArchiveEvery work order photo, easement and meter record, found by meaning.AI VectorstoreEach customer’s account and usage records kept private and searchable.AI LibraryLearns your tariffs, rules of service and the commission’s orders.AI TranscriptsBoard meetings, rate hearings and storm calls transcribed and recapped.AI MailroomEvery e-mailed rebate form, permit and landlord letter filed on the right account.Runs your business
AI CustomersCustomers, landlords and key accounts with every service address, on one record.AI CasesEach billing dispute or damage claim handled on its own facts and readings.AI ProjectsNew service and line extensions run as projects, from application to meter set.AI DesignBill inserts, door hangers and service sketches revised from your words.AI SuppliersMeter, pipe and pole suppliers at hand; stock re-ordered before storm season.AI InventoryYour service programs, rebates and rate schedules, always current.AI MarketingRebate, paperless and payment-assistance news sent to the right households.Your team
AI TeamworkCustomer service, field and billing share each order; nothing falls through.AI TrainingNew reps and field clerks trained from your procedures and past storms.AI IntegrationsAdds AI to the billing, outage and work-order systems you already run.AI Apps & RobotsRobots built for your utility’s routines, from move-outs to final bills.Privacy & auditWho sees which account and usage data, with every action on record.Live Demos
See it working for your utility.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Utilities: questions & answers
Can an AI answer utility customer service calls during a storm?
Yes. AI Phone picks up every caller at once on your existing numbers, so the storm-morning spike no longer waits in a queue. It files the outage report with the service address, reads back only the restoration status your utility published, and transfers anything that sounds like a downed line to your emergency line.
What does the AI do when a caller smells gas?
It reads your approved emergency instructions word for word and transfers the call to your emergency line at once. It does not assess danger or judge whether the smell is serious. The same rule covers a sparking line, a water main break, a carbon monoxide alarm and a sewer backup.
Will the AI tell customers which rate plan to choose?
No. It describes each rate plan and program in the wording your utility approved and hands the question of which one suits the household to a customer service rep. For retail suppliers, offers come only from the approved rate sheet, and switching follows the verification steps the supplier defines.
Can the AI set up payment arrangements or stop a disconnection?
Only inside the written policy you approve. The AI explains payment options, budget billing and the assistance programs you list, and offers the arrangement your policy allows. Anything beyond it, including disconnection, reconnection and deposit decisions, goes to the billing desk with the account context attached.
Can the Back Office track regulatory reports and filing dates?
Yes. It reads the dates from commission orders and your filing calendar, puts every report and tariff filing on the calendar with an owner, drafts the routine parts from your records for review, and reminds the owner before a date passes.
What does the Back Office do with storm work orders?
It files them. Every outage ticket and damage report lands on the right service address with its photos and notes, duplicates are grouped, and the open list stays current for your supervisors — crews and priorities stay with your people.
How do the Front Office and the Back Office work together for a utility?
The Front Office answers the move-in call, confirms the service address and books the meter set; the request, the call transcript and the booking land on the customer’s record in the Back Office, where the work order, the documents and the start date take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.