Zanus AI for Retail & E-Commerce. Every shopper answered. Every return tracked.
Front OfficeShoppers answered on the care line, store lines, chat and inbox: where is my order, can I still return it, is it in stock downtown; returns started on your policy, fittings booked and refund exceptions sent to your care team.
Back OfficePurchase orders, vendor invoices and carrier claims matched and filed; stock across stores and the online shop on one record, returns tracked back to shelf or vendor, and store procedures turned into training.
Zanus AI Front Office
Front Office for Retail & E-Commerce With your shoppers, members and corporate buyers
Who reaches youShoppers asking where their order is or why it splitOnline buyers checking a return window or a refundStore visitors asking about stock, hours and pickupBrides, decorators and gift givers booking appointmentsOffice managers ordering uniforms or corporate giftsLoyalty members chasing missing points or a gift-card balance
Answers & books
AI PhoneThe store line answered while associates help shoppers.AI BookingFittings, consultations and delivery windows booked mid-call.AI ChatSize, fit and stock questions answered on the product page.AI E-mailThe care inbox answered the evening it fills up.AI Web FormsBack-in-stock and corporate forms answered within seconds.AI AvatarA face on your storefront that helps shoppers choose.Sells
AI CRMEvery shopper's calls, chats and cases on one record.AI QuotingCorporate and bulk quotes from your real price list.AI Follow-upQuotes, consultations and deliveries followed up.AI MarketingBack-in-stock, seasonal and win-back campaigns to the right shoppers.AI Auto-CallPickup ready, delivery confirmed: the AI places the call.AI DemoBuying guides and assembly walkthroughs shoppers can interrupt.AI Live MeetingsYour planners present live to shoppers on the website.Zanus AI Back Office
Back Office for Retail & E-Commerce Inside your stores and warehouse
Create unlimited AI automations just by talking to the AI. Purchase orders, vendor invoices and carrier claims matched and filed; stock across stores and the online shop on one record, returns tracked back to shelf or vendor, and store procedures turned into training.
Automates
AI AutomationsTell it once: every damaged parcel opens a carrier claim, photos attached.AI TasksProduct descriptions, size guides and vendor letters drafted in your format.AI ApprovalsNo refund exception or vendor order goes out without your OK.AI DashboardToday’s late orders, return spikes and low stock on the first screen.Knows your company
AI AssistantAnswers associates from your policies, with the source shown.AI AnalysisReads a shopper’s order and return history and reports the pattern.AI ArchiveProduct photos, vendor catalogs and line sheets found in seconds.AI VectorstoreEach shopper’s history kept private and found by meaning.AI LibraryLearns your return policy, store procedures and vendor rules.AI TranscriptsBuyer meetings and store-visit notes transcribed and summed up.AI MailroomEvery vendor invoice and carrier claim filed where it belongs.Runs your business
AI CustomersShoppers, loyalty members and corporate accounts on private records.AI CasesEach dispute or damage claim handled on its own facts and photos.AI ProjectsCorporate gift and uniform orders run as projects, step by step.AI DesignWindow displays, planograms and store layouts revised from your words.AI SuppliersVendors at hand; re-orders placed on stock and sell-through.AI InventoryStock across stores and the online shop, always current.AI MarketingBack-in-stock alerts and seasonal offers sent to the right shoppers.Your team
AI TeamworkStores, care team and buyers share each task; nothing falls through.AI TrainingSeasonal hires trained on returns, stock and store procedures.AI IntegrationsAdds AI to your store system, your online shop and your carriers.AI Apps & RobotsApps and robots built to order for your stores and warehouse.Privacy & auditShopper data GDPR and CCPA compatible; every action on record.Live Demos
See it working for your shop.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Retail & E-Commerce: questions & answers
Can an AI answer where-is-my-order calls for an online store?
Yes. When your order and tracking data are connected, AI Phone and AI Chat read the status, the carrier and the latest scan after the identity check you set, such as order number plus e-mail. A late, split or damaged shipment is filed as a case for your care team instead of guessed at.
Will the AI approve refunds, price matches or goodwill credits?
No. It starts a return that sits inside your published window and sends the label; anything outside it, a price adjustment beyond your rule, a chargeback or a goodwill credit is filed as a case for a person. Suspected fraud and product-safety complaints always go to your team with the transcript.
Can the AI tell shoppers whether an item is in stock at a store?
Yes, from the stock data you connect, per store, size and color. Where your rules allow, it reserves the item for pickup or offers buy online, pick up in store. Without a stock source it says so and offers a callback from the store team, never a guessed quantity or restock date.
How does an AI front office handle peak season and Black Friday?
It answers every call and chat at once, so the Monday after Cyber Week does not mean hold music. Order status, return windows and holiday hours come from your approved policy pages, and the cases that need a person queue up for your care team by store and priority.
Can the Back Office keep stock in line across stores and the online shop?
Yes. It reads stock from your store system and your online shop, shows what is low or sitting in the wrong location, and drafts re-orders and transfers from your supplier terms; nothing is ordered or moved until your buyer approves it.
Can the Back Office work returns back into stock?
Yes. Each return is tracked from the label to receiving: the AI logs its condition from the photos and notes, proposes restock, vendor return or write-off by your rules, and updates stock once your team confirms it.
How do the Front Office and the Back Office work together for a retailer?
The Front Office answers the shopper, starts the return on your policy and books the fitting; the case, the call transcript and the booking land on the shopper’s record in the Back Office, where the return, the stock and the vendor claim take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.