Zanus AI for Hardware & Electronics. Every owner answered. Every RMA tracked.
Front OfficeOwners, buyers and resellers answered from your manuals and spec sheets: setup walked through step by step, RMAs opened with serial and symptoms, partners quoted at their tier, and any heat, smoke or swelling battery sent to a person.
Back OfficeRMAs, failure reports, component quotes and release documents filed on the right model; serials, firmware versions and stock tracked, and every repair, shipment and supplier lead time on the calendar.
Zanus AI Front Office
Front Office for Hardware & Electronics With your owners, buyers and resellers
Who reaches youOwners whose new device will not pair, connect or power onBuyers checking compatibility, ports, power and lead timesResellers and distributors asking for tier pricing and stockIntegrators with a firmware or error-code questionCustomers checking warranty status or the progress of an RMAPartners filing a DOA return for an end customer
Answers & books
AI PhoneSupport, sales and partner lines answered in every time zone.AI BookingLevel-2 calls and repair drop-offs booked during the conversation.AI ChatYour support page answers from the manual itself.AI E-mailSupport and sales inboxes answered from your documentation.AI Web FormsRegistrations, quote requests and reseller applications worked in seconds.AI AvatarA presenter that shows owners which button to hold.Sells
AI CRMModel, serial and firmware on every customer record.AI QuotingFrom how much for 200 units to a payable quote.AI Follow-upEvaluation units and quotes chased until someone answers.AI MarketingLaunch news and service-plan offers to owners who opted in.AI Auto-CallRepair-complete and renewal calls placed on your script.AI DemoSetup walkthroughs and product tours customers can interrupt.AI Live MeetingsAn engineer joins from your site for remote service.AI MeetingsPre-sales and partner sessions with transcript and summary.AI Partner PortalResellers and distributors signed up and served by AI.Zanus AI Back Office
Back Office for Hardware & Electronics Inside your support and engineering
Create unlimited AI automations just by talking to the AI. RMAs, failure reports, component quotes and release documents filed on the right model; serials, firmware versions and stock tracked, and every repair, shipment and supplier lead time on the calendar.
Automates
AI AutomationsDescribe it once: every RMA gets its file, its tests and its ship date.AI TasksRelease notes, datasheets and support articles drafted in your format.AI ApprovalsNo RMA credit, quote or bulletin goes out without your OK.AI DashboardToday’s open RMAs, late parts and escalations on the first screen.Knows your company
AI AssistantAnswers engineers and agents from your documentation, with the source.AI AnalysisReads a unit’s service history and reports its failures and status.AI ArchiveSchematics, test reports and teardown videos found in seconds.AI VectorstoreEach customer’s devices and tickets kept private and searchable.AI LibraryLearns your manuals, datasheets, warranty terms and repair procedures.AI TranscriptsEngineering reviews and support calls transcribed and recapped.AI MailroomEvery supplier quote and customer e-mail filed on the right account.Runs your business
AI CustomersOwners, resellers and distributors, with their serials, on private records.AI CasesEach failure case handled on its own logs, photos and test results.AI ProjectsCustom builds for key accounts run as projects: specs, owners, dates.AI DesignEnclosures, board layouts and cable drawings revised from your words.AI SuppliersComponent suppliers at hand; re-orders placed on stock and lead times.AI InventoryModels, SKUs, spares and firmware versions, always current.AI MarketingFirmware notices and accessory offers sent to registered owners.Your team
AI TeamworkSupport, engineering and quality share each case; nothing gets lost.AI TrainingNew support staff trained on your manuals and repair procedures.AI IntegrationsAdds AI to your ERP, ticketing and product-data software.AI Apps & RobotsApps and robots built to order, down to the test bench.Privacy & auditWho sees owner and reseller data, every action on record; GDPR compatible.Live Demos
See it working for your company.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Hardware & Electronics: questions & answers
Can an AI handle technical support calls for an electronics company?
Yes, for the tier-1 work your manuals cover. AI Phone and AI Chat answer setup, pairing, reset and compatibility questions from your approved guides, spec sheets and compatibility lists. When the guide is exhausted, the AI opens the RMA or books a level-2 technical call with the steps already tried on the record.
What does the AI do when a customer reports overheating or a swelling battery?
It stops troubleshooting and sends the report to a person at once. Your approved safety instructions, such as unplug the unit and stop using it, are read word for word, and the call goes to your quality or safety contact with the details announced. A safety report is never filed as a routine ticket.
Will the AI make up specifications or compatibility?
No. It answers only from the documents you approve: manuals, datasheets, compatibility lists, published firmware notes and warranty terms. When a question is not covered, it says so and offers an engineer, and the question is logged so your team can add the answer.
Can the AI check whether a unit is still under warranty?
Yes, by your rules. It collects the serial number and purchase date, applies the warranty terms you wrote, and tells the customer what applies. Exceptions, goodwill requests and disputed dates go to a person with the evidence attached.
Can the Back Office spot a failure trend across RMAs?
Yes. It reads every RMA with its model, serial, firmware and symptoms, groups the returns that share a cause, and reports the trend to quality with the units behind it. Root cause and any field action are decided by your engineers.
Can the Back Office keep firmware and release documents in order?
Yes. Each release gets its notes, test reports and affected models on one record; the AI drafts the release notes and support articles in your format, and nothing is published until your engineer approves it.
How do the Front Office and the Back Office work together for a hardware company?
The Front Office answers the owner, walks through setup and opens the RMA with serial and symptoms; the ticket, the call transcript and the booking land on the customer’s record in the Back Office, where the repair, the parts and the ship date take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.