Zanus AI for Government Agencies. Every call answered. Every case file in order.
Front OfficeCitizens, business owners and licensees answered on the public line, chat and e-mail in 40 languages: which documents to bring, the deadline, where an application stands; counter appointments booked, decisions sent to staff.
Back OfficeApplications, case files, records requests and procurement documents filed and checked; every statutory deadline and retention date on the calendar with an owner, and every action of staff and AI on record.
Zanus AI Front Office
Front Office for Government Agencies With your citizens, businesses and licensees
Who reaches youCitizens checking an application, renewal or refundBusiness owners, their accountants and compliance officersLicensed professionals facing a renewal deadlineImporters, exporters and sector permit applicantsVendors and grantees asking about a paymentJournalists and researchers filing records requests
Answers & books
AI PhoneThe public line answered in 40 languages, decisions to staff.AI BookingCounter appointments booked for the right office and service.AI ChatYour agency website answers, then files the request.AI E-mailDirectorate mailboxes answered; appeals and press go to staff.AI Web FormsEvery form and records request acknowledged at once.AI AvatarA calm face that walks citizens through each step.Sells
AI CRMEvery citizen's calls, forms and requests on one record.AI QuotingFee estimates read from your published fee schedule.AI Follow-upThe missing document requested again, until it arrives.AI MarketingDeadline and renewal notices sent before the late fee.AI Auto-CallLicense-expiry and appointment calls placed for your agency.AI DemoHow to renew, register or apply, explained on demand.AI Live MeetingsA clerk walks the applicant through the online form live.AI MeetingsPre-application meetings online, with notes on the record.Zanus AI Back Office
Back Office for Government Agencies Inside your agency
Create unlimited AI automations just by talking to the AI. Applications, case files, records requests and procurement documents filed and checked; every statutory deadline and retention date on the calendar with an owner, and every action of staff and AI on record.
Automates
AI AutomationsTell it once: every new application gets its file, checklist and due date.AI TasksResponse letters, notices and briefing memos drafted in your format.AI ApprovalsNo letter, notice or record leaves the agency without staff approval.AI DashboardToday’s backlog, statutory deadlines and stuck files on the first screen.Knows your company
AI AssistantAnswers staff from the procedure manual, with the section shown.AI AnalysisReads an application file and reports what is missing, for staff to act.AI ArchiveScanned records, case files and hearing videos found in seconds.AI VectorstoreEach citizen’s and business’s file kept private and found by meaning.AI LibraryLearns your statutes, regulations, procedures and past decisions.AI TranscriptsHearings and pre-application meetings transcribed and summed up.AI MailroomEvery incoming letter and attachment filed on the right case.Runs your business
AI CustomersCitizens, businesses and licensees, each on one private record.AI CasesEach appeal or complaint handled on its own facts and documents.AI ProjectsEach grant and program rollout run as a project: tasks, owners, dates.AI DesignForms, notice layouts and office floor plans revised from your words.AI SuppliersVendors and their contract terms at hand whenever a purchase needs them.AI InventoryEvery license, permit and service you offer, with its requirements.AI MarketingRenewal and deadline reminders sent to the people who opted in.Your team
AI TeamworkDivisions share each case; supervisors add or remove people per task.AI TrainingNew staff trained on your procedures before they take a case.AI IntegrationsAdds AI to the case system and the records software you keep.AI Apps & RobotsApps and robots built to order for your agency’s own routines.Privacy & auditPermissions per department, and every action of staff and AI on record.Live Demos
See it working for your agency.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Government Agencies: questions & answers
Can an AI answer a government agency's public phone line?
Yes, from your approved, published information only. It answers office hours, required documents, procedures, published fees and deadlines, files the service request with a tracking number and books the counter appointment. Anything about a decision is transferred to your staff with the transcript attached.
Does the AI decide eligibility or give legal advice to citizens?
No. It makes no eligibility, benefit, tax, licensing, enforcement or legal determination and gives no legal or financial advice. A question about whether a specific person qualifies, an appeal, a penalty or an audit goes to the right desk or is filed as a case for a person.
Can the AI tell a caller where their application stands?
Only where your agency exposes application status, and only after the identity check you set. Without that, the AI explains the published processing steps, files a status request for your staff and gives the caller a tracking number for it.
What happens if a caller reports an emergency or makes a threat?
The AI directs the caller to the emergency line with the 911 wording you approve and does not handle the emergency itself. A distressed caller is transferred to a person on your staff, and the conversation is logged for the desk that follows up.
Can the Back Office handle public records requests?
Yes, the paperwork side. It logs each request, starts the statutory clock, finds the responsive documents in your archive and drafts the response letter; your records officer decides what is released or withheld and approves every letter.
Can the Back Office follow our records retention schedule?
Yes. It learns your retention schedule, tags each record with its series and its disposition date, and lists what is due for review; nothing is destroyed or transferred until your records officer approves it, and every step is on record.
How do the Front Office and the Back Office work together for a government agency?
The Front Office answers the caller, explains the documents to bring and books the counter appointment; the request, the call transcript and the booking land on the citizen’s record in the Back Office, where the application file, the deadlines and the staff review take over.
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Or call +1 (954) 736-3939 — the AI answers.