Zanus AI for Travel Agencies. Every inquiry answered. Every deadline on the calendar.
Front OfficeTravelers and group leaders asking whether the June departure is open, what is included or when final payment is due, answered from your packages; trip-planning calls booked with the right advisor; in-trip emergencies put through to on-call.
Back OfficeSupplier contracts and allotments filed; itineraries and travel documents assembled; supplier invoices matched to each booking; schedule changes logged; every deposit, final-payment and release date on the calendar.
Zanus AI Front Office
Front Office for Travel Agencies With your travelers, group leaders and partners
Who reaches youCouples and families planning a honeymoon, cruise or escorted tourBooked travelers asking about documents, final payment and transfersGroup leaders from schools, churches and alumni associationsTravelers abroad with a missed connection or a lost passportSuppliers sending schedule changes and allotment releasesPartner agencies and corporate travel accounts
Answers & books
AI PhoneEvery traveler call answered, in-trip calls straight to on-call.AI BookingTrip-planning calls booked with the right advisor.AI ChatDeparture and inclusion questions answered on your website.AI E-mailDocument and final-payment questions answered under your rules.AI Web FormsPlan-my-trip forms and group RFPs answered in seconds.AI AvatarA friendly face for first-time cruisers and tour guests.Sells
AI CRMTraveler records written by the conversations, not by advisors.AI QuotingTrip quotes from your published packages, sent payable.AI Follow-upOpen quotes and group deposits followed up on schedule.AI MarketingWave-season and early-booking offers to past travelers.AI Auto-CallFinal-payment and pre-departure calls placed for you.AI DemoTour explainers travelers can interrupt with questions.AI Live MeetingsAdvisors present the itinerary live on your website.AI MeetingsTrip-planning video calls with notes written for you.AI Partner PortalHost-agency advisors and referrers signed up and credited.Zanus AI Back Office
Back Office for Travel Agencies Inside your agency
Create unlimited AI automations just by talking to the AI. Supplier contracts and allotments filed; itineraries and travel documents assembled; supplier invoices matched to each booking; schedule changes logged; every deposit, final-payment and release date on the calendar.
Automates
AI AutomationsSay it in a sentence: each deposit opens the trip file with its deadlines.AI TasksDay-by-day itineraries and pre-departure packs drafted in your format.AI ApprovalsNothing goes to a traveler or a supplier without your OK.AI DashboardToday’s final payments, departures and schedule changes on the first screen.Knows your company
AI AssistantAnswers advisors from supplier terms and your booking rules, with the source.AI AnalysisReads a traveler’s past trips and reports preferences and open items.AI ArchiveEvery e-ticket, voucher, contract and passport copy, found in seconds.AI VectorstoreEach traveler’s documents and preferences kept private and searchable.AI LibraryLearns supplier terms, your booking conditions and seller-of-travel rules.AI TranscriptsPlanning calls and site-inspection videos transcribed and recapped.AI MailroomSupplier confirmations and schedule changes filed on the right booking.Runs your business
AI CustomersTravelers, their passports, dietary needs and trip history on one record.AI CasesEach in-trip incident or complaint handled on its own facts and documents.AI ProjectsGroup departures run as projects: rosters, deposits, deadlines, owners.AI DesignItinerary brochures and tour maps laid out and revised from your words.AI SuppliersHotels, DMCs, cruise lines and guides at hand; allotments topped up on need.AI InventoryYour packages, departures and open seats kept current for every advisor.AI MarketingEarly-booking news sent to past travelers when their favorite trip opens.Your team
AI TeamworkAdvisors and operations share each group file; nothing gets lost.AI TrainingNew advisors trained on your destinations, suppliers and booking rules.AI IntegrationsAdds AI to the booking tools and CRM you already use.AI Apps & RobotsRobots built for ticketing queues, name lists and your own routines.Privacy & auditWho sees which traveler’s passport data, and every action on record.Live Demos
See it working for your agency.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Travel Agencies: questions & answers
Can an AI answer the phone for a travel agency?
Yes. AI Phone answers your agency's number on the first ring, including the Monday-morning wave after a weekend of planning and the 3 AM call from another time zone. It answers from your published packages, books the call with the advisor for that destination and takes change requests for the advisor who owns the booking.
Does the AI answer visa, passport or vaccination questions?
Only from published official information your agency approves, with the source and date stated, and a person confirms before the traveler relies on it. It never assesses whether a particular traveler may enter a country or needs a specific vaccination; those questions go to the advisor.
What happens when a traveler calls with an emergency during the trip?
The call goes to your on-call or 24-hour desk immediately, with the traveler's file and the reason announced. If nobody is on call at that hour, the AI reads your approved emergency instructions word for word and files the case as urgent; it never gives medical advice.
Will the AI give travel insurance advice?
No. It describes the insurance options your agency publishes and where their documents are, but gives no coverage advice and never judges whether a claim would be paid. Those questions go to the advisor or to the insurer's own line.
Can the Back Office track final payments and supplier deadlines?
Yes. It reads each booking and supplier contract, puts every deposit, final-payment, name-list and allotment-release date on the calendar with the owning advisor, and reminds them before a date passes.
Can it build a group’s itinerary and travel documents?
Yes, as drafts. It assembles the day-by-day itinerary, the rooming list and the pre-departure pack from the confirmed bookings and your templates; the advisor checks and approves before anything goes to the group leader.
How do the Front Office and the Back Office work together for a travel agency?
The Front Office answers the traveler, qualifies the trip and books the planning call with the right advisor; the lead, the call transcript and the booking land on the traveler’s record in the Back Office, where the trip file, the documents and the payment dates take over until departure.
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