Zanus AI for Passenger Transportation. Every passenger answered. Every vehicle record in order.
Front OfficePassengers asking about departures, fare rules, baggage and step-free access answered as published; pickups and charter consultations booked; refund, lost-item and accessibility cases filed complete; safety calls put straight through.
Back OfficeCharter contracts, manifests and dispatch documents filed; driver files, inspection and maintenance records kept current with their due dates; fuel and supplier invoices matched; every incident documented with its sources.
Zanus AI Front Office
Front Office for Passenger Transportation With your passengers, riders and charter groups
Who reaches youPassengers asking about departures, platforms, stops and fare rulesTravelers changing or cancelling a ticket, seat or rentalRiders needing wheelchair, boarding or step-free assistancePeople who left a bag on the train, coach, ferry or planeSchools, teams and wedding planners booking a coach charterCorporate travel managers on a shuttle or rental contract
Answers & books
AI PhoneEvery passenger call answered, safety calls put straight through.AI BookingPickups and charter consultations booked in the conversation.AI ChatFare rules and step-free access answered on your website.AI E-mailReceipts, lost items and refund requests answered or routed.AI Web FormsCharter requests and lost-item forms worked in minutes.AI AvatarA face on your website for travelers who just landed.Sells
AI CRMOrganizers, corporate accounts and passengers on one record.AI QuotingGroup and charter quotes from your rate card.AI Follow-upCharter quotes and corporate inquiries followed up.AI MarketingField-trip and event season, announced to the right organizers.AI Auto-CallRide confirmations and departure reminders by phone.AI DemoJourney explainers passengers can interrupt with questions.AI MeetingsCharter planning and contract reviews by video.AI Partner PortalHotels and agencies that resell your transfers, signed up.Zanus AI Back Office
Back Office for Passenger Transportation Inside your depots and offices
Create unlimited AI automations just by talking to the AI. Charter contracts, manifests and dispatch documents filed; driver files, inspection and maintenance records kept current with their due dates; fuel and supplier invoices matched; every incident documented with its sources.
Automates
AI AutomationsAsk once: every booked charter gets its contract, manifest and dates.AI TasksCharter contracts, run sheets and service notices drafted in your format.AI ApprovalsNothing goes to a passenger or a charter client without your OK.AI DashboardToday’s charters, open lost items and inspections due on the first screen.Knows your company
AI AssistantAnswers dispatchers and station staff from your procedures, with the source.AI AnalysisReads a vehicle’s maintenance history and reports what is due for your shop.AI ArchiveEvery inspection report, incident photo and lost-item picture, found in seconds.AI VectorstoreEach passenger’s case and contact details kept private and searchable.AI LibraryLearns your operating procedures, fare rules and transport regulations.AI TranscriptsIncident calls, driver voice notes and depot briefings transcribed and recapped.AI MailroomFuel invoices, charter contracts and rider letters filed where they belong.Runs your business
AI CustomersEach charter client, its trips, contacts and contract terms on one record.AI CasesEach refund claim or complaint handled on its own facts and evidence.AI ProjectsFleet additions, route launches and depot works run with tasks and owners.AI DesignRoute maps, stop signage and vehicle livery revised from your words.AI SuppliersParts, tire and fuel suppliers known; shop parts re-ordered on stock.AI InventoryYour vehicle classes, routes and transfer products, current for every desk.AI MarketingRoute changes and charter offers sent to the riders and groups concerned.Your team
AI TeamworkDispatch, the shop and the customer desk share each case; nothing gets lost.AI TrainingNew drivers and desk agents trained from your procedures and routes.AI IntegrationsAdds AI to the scheduling, fleet and ticketing systems you already use.AI Apps & RobotsRobots built for manifests, lost-and-found and your own routines.Privacy & auditWho sees which passenger’s details, and every action on record.Live Demos
See it working for your transport company.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Passenger Transportation: questions & answers
Can an AI answer passenger calls on a disruption day?
Yes. When hundreds of passengers ask whether their train, flight or ferry is running in the same hour, every call is answered at once with the status and options your operation published. The AI never predicts times or invents alternatives; if nothing is published yet, it says so and offers to let the passenger know when it is.
Does the AI decide refunds or compensation for passengers?
No. It explains the fare rule or compensation policy as you published it, files the request complete with booking reference, travel date, route and receipt, and routes it to your refunds team. Eligibility, amounts and exceptions are always decided by a person under your policy.
What happens when a caller reports an accident or a safety concern?
The call is transferred to your proper line immediately, with your approved emergency instruction read word for word. The AI never triages a safety incident, a medical emergency, a security concern or an unattended item; it hands the caller to the dispatch supervisor or the people trained for it.
Can the AI change a ticket or rental reservation?
Only where you authorize it. If you connect your reservation or rental system and allow that type of change, the AI carries it out during the conversation; otherwise it captures the change with all the context and routes it to your reservations desk.
Can the Back Office keep inspection and maintenance dates on track?
Yes. It reads your maintenance records and inspection reports, puts every due date on the calendar with an owner, and reminds your shop before a date passes. Whether a vehicle is fit to run stays your mechanics’ decision.
Can it document an incident with all its sources?
Yes. The call transcript, the driver’s report, the photos and the run sheet are filed on one incident record, in order and with times; the AI drafts the summary for your safety manager to review, and nothing leaves without approval.
How do the Front Office and the Back Office work together for a passenger transport operator?
The Front Office answers the school or the event planner, qualifies the charter and books the consultation; the lead, the call transcript and the booking land on the client’s record in the Back Office, where the contract, the manifest and the trip dates take over until the coach is back.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.