Zanus AI for Consumer Brands. Every shopper answered. Every retail order filed.
Front OfficeShoppers asking where to buy or whether it is nut-free, owners who need a part, retail buyers asking for line sheets and new stockists answered from your approved copy; warranty claims and opening orders taken, safety reports put through.
Back OfficeRetailer POs, deduction claims, spec sheets, SDS and lot records filed on the account and the SKU; ship windows and line reviews on the calendar, stock watched and reorders proposed for your OK.
Zanus AI Front Office
Front Office for Consumer Brands With your shoppers, retail buyers and stockists
Who reaches youShoppers asking where to buy, which shade or whether it is nut-freeOwners who need setup help, a replacement part or a warranty claimParents and people with allergies checking ingredients before they buyRetail buyers and category managers asking for line sheets and PO statusBoutiques, salons and specialty stores applying to become a stockistStore associates who need a product answer for a shopper in front of them
Answers & books
AI PhoneConsumer and trade lines answered, safety calls put through.AI BookingLine reviews and callbacks booked with the right rep.AI ChatShoppers' product questions answered from your approved copy.AI E-mailConsumer-care and trade inboxes answered from approved copy.AI Web FormsStockist applications answered before the buyer flies home.AI AvatarA face that helps shoppers pick the shade.Sells
AI CRMConsumers and trade accounts on one record each.AI QuotingOpening-order quotes from your wholesale price list.AI Follow-upUnopened quotes and quiet stockists followed up.AI MarketingLaunches announced to the stockists that carry the category.AI Auto-CallShipping notices and coverage renewals called out.AI DemoSetup explainers behind the QR code on the box.AI Live MeetingsA consumer-care agent shows the assembly live.AI MeetingsOnline line reviews with the transcript on the account.AI Partner PortalStockist and reseller applications researched before you approve.Zanus AI Back Office
Back Office for Consumer Brands Inside your brand
Create unlimited AI automations just by talking to the AI. Retailer POs, deduction claims, spec sheets, SDS and lot records filed on the account and the SKU; ship windows and line reviews on the calendar, stock watched and reorders proposed for your OK.
Automates
AI AutomationsSay it once: every new retailer PO gets its confirmation, ship date and labels.AI TasksLine sheets, sell sheets and retailer item setups drafted in your format.AI ApprovalsNothing goes to a shopper or a retail buyer without your OK.AI DashboardLate POs, open deductions and low SKUs on the first screen.Knows your company
AI AssistantCare agents get answers from your approved copy and spec sheets, source shown.AI AnalysisReads a retailer’s orders, returns and deductions and reports the status.AI ArchiveEvery spec sheet, artwork file, product video and lot record, found by meaning.AI VectorstoreEach consumer’s case and contact data kept private and searchable.AI LibraryLearns your approved claims, care instructions and each retailer’s vendor guide.AI TranscriptsLine reviews and care calls transcribed and recapped on the account.AI MailroomEvery e-mailed PO, remittance and deduction notice filed on the right account.Runs your business
AI CustomersConsumers and retail accounts, each with their history, on one private record.AI CasesEach reaction or injury report handled on its own facts, lot and photos.AI ProjectsProduct launches as projects: artwork, samples, setups and ship dates.AI DesignPackaging dielines and shelf displays revised from your words, exported as DXF.AI SuppliersCo-packers and packaging suppliers on file; components re-ordered on stock.AI InventoryYour SKUs, case packs and lot stock by warehouse, always current.AI MarketingBack-in-stock and refill reminders sent to the shoppers who asked.Your team
AI TeamworkSales, supply chain and care work each launch, each on their own sub-tasks.AI TrainingNew sales reps trained from your line sheets, retailer guides and past reviews.AI IntegrationsAdds AI to the ERP, the EDI feed and the online store you keep.AI Apps & RobotsRobots built for your brand’s own routines, from PO to proof of delivery.Privacy & auditWho sees which consumer’s report, and every action on record.Live Demos
See it working for your brand.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Consumer Brands: questions & answers
Can an AI answer a consumer care line for a brand?
Yes. AI Phone answers the number printed on your packaging on the first ring, in 40 languages, including the hour after a TV spot and launch weekend. It tells shoppers where to buy, walks owners through setup from your manuals, registers the product and files the warranty claim with receipt and serial.
Will the AI make health or allergen claims about our products?
No. It answers only from your approved copy: ingredient and allergen lists as published, care instructions, manuals and warranty terms. It never says a product is safe for a toddler, a pregnancy or sensitive skin unless your approved copy says so, and never invents a shelf life, a material or a certification.
What happens when a consumer reports an injury or allergic reaction?
A person takes over at once. The AI reads only your approved safety statement, takes a complete report with product, lot or serial, what happened and contact details, and transfers to quality or safety with the transcript. Recall questions follow the same route.
Can it serve retail buyers and stockists as well as consumers?
Yes, on a separate trade line or department with its own greeting and rules. Buyers get line sheets, case packs, lead times and PO status, a boutique applying to stock you gets the opening-order quote, and account-specific terms are shown only to verified trade contacts.
Can the Back Office work retailer deductions?
Yes. It reads each deduction notice and remittance, matches it to the PO, the proof of delivery and the retailer’s vendor guide, drafts the dispute or the write-off note for your approval and tracks each one until it is resolved.
Can it trace a product report back to the lot?
Yes. Each consumer case is filed with the lot code, the photos and the receipt, matched to the lot record and the co-packer, and your quality staff see every report on the same lot in one place. Any recall decision stays with your people.
How do the Front Office and the Back Office work together for a consumer brand?
The Front Office answers the boutique applying to stock you, qualifies it and books the call with your rep; the lead, the call transcript and the booking land on the account’s record in the Back Office, where the opening order, the line sheet and the ship dates take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.