Industries›Automotive

Zanus AI for Auto Dealers. Both lines answered. Every deal jacket complete.

Front OfficeShoppers asking if the car is still on the lot, owners booking oil changes and recall work, and parts callers with a VIN answered on both lines; test drives and service appointments booked with the right salesperson and bay.

Back OfficeDeal jackets and F&I paperwork checked for missing signatures; repair orders, warranty and recall claims and parts orders filed on the customer and the VIN, with every claim deadline on the calendar.

Auto Dealers & Service Centers
Front Office · with your shoppers, owners and fleet buyersBack Office · inside your dealership

Zanus AI Front Office

Front Office for Auto Dealers With your shoppers, owners and fleet buyers

Who reaches youShoppers asking if the car on your site is still availableOwners booking oil changes, tires, brakes and recall workBody-shop customers with damage photos and insurer questionsParts callers checking stock, price and fitment by VINFleet coordinators with several vehicles due at onceAdjusters, tow operators and the manufacturer's field rep

Zanus AI Back Office

Back Office for Auto Dealers Inside your dealership

Create unlimited AI automations just by talking to the AI. Deal jackets and F&I paperwork checked for missing signatures; repair orders, warranty and recall claims and parts orders filed on the customer and the VIN, with every claim deadline on the calendar.

RFQRFQ for Auto DealersParts vendors, sublet body and glass shops, detailers and transport carriers: send one request, get their quotes back in any format and read one comparison, line by line.See RFQ ›

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Questions & answers

Zanus AI for Auto Dealers: questions & answers

Can an AI receptionist answer a car dealership's phones?

Yes. AI Phone answers the sales line and the service line from the first ring, seven days a week, on your own departments: sales, service, parts, body shop and F&I. It confirms availability from your inventory information, books the test drive or service slot and transfers the call to the right desk with the reason announced.

Does the AI quote payments or value trade-ins?

No. A payment, rate or lease question gets only the offers you publish, then goes to F&I with the context attached. For a trade-in, the AI collects year, mileage, condition and photos and books the appraisal; a person values the car.

What does the AI say when an owner reports a warning light or grinding brakes?

It reads your approved instruction, for example not to drive the car and that you can look at it today, then offers a same-day slot or transfers to the service advisor. It never tells an owner whether a car is safe to drive.

Can it answer 'is my car ready' calls on the service drive?

Yes, from your shop system or the advisor's note when you connect them. Without a status to read, it tells the owner the advisor has been asked and files a service case, so the advisor answers once instead of taking five calls about the same car.

Can the Back Office catch a deal jacket with a missing signature?

Yes. It reads the buyer’s order, the retail installment contract and the F&I forms as they are scanned, checks them against your deal checklist and tells the title clerk what is missing before the deal goes to the lender.

Does it keep track of warranty and recall claims?

Yes. Each claim is filed on the VIN with the repair order, the photos and the labor operation, its submission deadline sits on the calendar, and the warranty administrator sees which claims are open, paid or charged back.

How do the Front Office and the Back Office work together for a dealership?

The Front Office answers the service line, qualifies the owner and books the appointment with the right advisor; the lead, the call transcript and the booking land on the customer’s record in the Back Office, where the repair order, the vehicle history and the parts take over until the car is ready.

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