Zanus AI for Telecom & Internet Providers. Every subscriber answered. Every order on schedule.
Front OfficeSubscribers whose internet just went down, movers asking if fiber reaches their address and businesses asking for a quote answered by phone, chat and e-mail; installs booked in the right window and trouble tickets filed complete.
Back OfficeService orders, outage reports, site surveys, permits and carrier contracts filed on the account and the address; every install, port date and field dispatch on the calendar with the ticket attached.
Zanus AI Front Office
Front Office for Telecom & Internet Providers With your subscribers, businesses and resellers
Who reaches youSubscribers whose internet or TV just went downPeople moving into your footprint asking if service reaches their addressHouseholds asking why this month's bill is higherSmall and multi-site businesses requesting quotes for fiber, voice or SIP trunksProperty managers, resellers and sales agents checking orders and availabilityPartner carriers' provisioning desks asking about serviceability and order milestones
Answers & books
AI PhoneThe fiber-cut call surge answered, caller by caller.AI BookingInstalls booked in the right window, gate code noted.AI ChatIs fiber available at my address? Answered in chat.AI E-mailMove requests and bill questions answered by e-mail.AI Web FormsAddress checks and pre-registrations worked the day they arrive.AI AvatarA face that walks subscribers through router setup.Sells
AI CRMEvery subscriber, property and reseller on one record.AI QuotingBusiness connectivity quoted from your rate card, same day.AI Follow-upAddress checks and quotes followed up until decided.AI MarketingTell every pre-registered household the street is lit.AI Auto-CallThe technician-tomorrow call placed for your dispatch.AI DemoBusiness connectivity explained by an interactive demo.AI Live MeetingsA rep guides the router setup live from your site.AI MeetingsMulti-site design calls with notes on the account.AI Partner PortalResellers and sales agents signed up and credited.Zanus AI Back Office
Back Office for Telecom & Internet Providers Inside your network and care floor
Create unlimited AI automations just by talking to the AI. Service orders, outage reports, site surveys, permits and carrier contracts filed on the account and the address; every install, port date and field dispatch on the calendar with the ticket attached.
Automates
AI AutomationsSay it once: every new build area gets its address list, permits and notices.AI TasksService agreements, site-survey reports and outage notices drafted your way.AI ApprovalsNothing goes to a subscriber, a carrier or a city without your OK.AI DashboardOpen outages, missed installs and stuck port orders on the first screen.Knows your company
AI AssistantCare reps get answers from your rate card and policies, each with its source.AI AnalysisReads an account’s tickets and truck rolls and reports the repeat problem.AI ArchiveSite surveys, splice photos, permits and drop drawings found in seconds.AI VectorstoreEach subscriber’s account data kept private and searchable by meaning.AI LibraryLearns your service terms, your rate card, your tariffs and local permit rules.AI TranscriptsCare calls and technician videos transcribed, with a recap on the ticket.AI MailroomEvery e-mailed port request, permit and carrier notice filed where it belongs.Runs your business
AI CustomersSubscribers, their address, services and equipment on one private record.AI CasesEach billing dispute or property-damage claim handled on its own facts.AI ProjectsFiber builds and business installs run as projects, with owners and dates.AI DesignDrop routes and rack layouts drawn from your words, for your engineers to check.AI SuppliersCable, router and modem suppliers on file; CPE re-ordered when stock runs low.AI InventoryYour services, bundles and equipment by address, always current.AI MarketingPre-registered streets told the day service is lit, upgrades offered on time.Your team
AI TeamworkCare, dispatch and the build crew share each order, each on their part.AI TrainingNew care reps and techs trained from your restart steps and scripts.AI IntegrationsAdds AI to the billing, OSS and ticketing software you keep.AI Apps & RobotsRobots built for your NOC and dispatch routines.Privacy & auditWho sees which subscriber’s account and calls, and every action on record.Live Demos
See it working for your network.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Telecom & Internet Providers: questions & answers
Can an AI answer an internet provider's care line 24/7?
Yes. AI Phone answers your care and sales numbers on the first ring at any hour, which matters because subscribers use the service at any hour and a 9-to-5 desk still gets its outage calls at 9 PM. It answers from your approved information and transfers to your reps with the reason announced.
What does the AI tell subscribers during an outage?
Only what your outage source says. The AI reads the status your team publishes, files each report as a trouble ticket with the address and symptoms, and never invents a restoration time. If the address is not in the approved outage data, it says so and takes the report.
Can the AI change a plan, cancel a service or port a number?
Only through the identity-verification script you approve. Plan changes, cancellations, address changes, equipment returns and number porting follow your verification steps, and anything the script does not clear goes to a person. Cancellation terms and porting disputes are answered only from approved text, with no legal or regulatory advice.
Will the AI give credits or waive fees on a bill?
No. It explains charges from your approved information, such as a promotion ending or a first bill covering part of a month, and files any dispute for your billing team. Credits, refunds, waivers and adjustments are decided by people on your team.
Can the Back Office track a fiber build from permit to lit?
Yes. Each build area is a project with its permits, make-ready work, splicing and drops as tasks; every date and owner is on the calendar, and the build manager sees which streets are stuck and why.
Can the Back Office keep a clear record of each outage?
Yes. Each outage report, ticket and truck roll is filed on the affected node and accounts, the timeline is written as it happens, and the recap is ready for the care floor, the account managers and the regulator report.
How do the Front Office and the Back Office work together for an internet provider?
The Front Office answers the mover, checks the address and books the install window; the lead, the call transcript and the booking land on the subscriber’s record in the Back Office, where the service order, the equipment and the technician’s dispatch take over until service is live.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.