Zanus AI for Health & Human Services. Every client answered. Every case in order.
Front OfficeApplicants, clients and caregivers answered in 40 languages: which documents to bring, what a notice means, when the interview is; interviews booked and moved, change reports filed with a tracking number.
Back OfficeCase files, verification documents and provider letters filed on the right household; every interview, recertification and report date on the calendar, with sensitive fields seen only by role.
Zanus AI Front Office
Front Office for Health & Human Services With your clients, caregivers and providers
Who reaches youApplicants asking which documents to bring and where to send themClients with a notice in hand asking what it meansCaregivers and authorized representatives calling for a parentLandlords, child-care and home-care providers asking about paymentsWorkers who lost a job and need the unemployment officeResidents needing a clinic appointment or a birth certificate copy
Answers & books
AI PhoneEvery client call answered, in their language.AI BookingInterviews and clinic visits booked into the right calendar.AI ChatYour website explains programs and books the appointment.AI E-mailThe client-services inbox answered from approved information.AI Web FormsApplications and change reports acknowledged in minutes.AI AvatarA calm face that explains how to apply.Sells
AI CRMEvery client, household and provider on one record.AI QuotingRecords fees and clinic fees sent from your published schedule.AI Follow-upMissing documents chased until they arrive.AI MarketingClinic seasons and enrollment periods announced to opted-in clients.AI Auto-CallRecertification and interview calls placed for your workers.AI DemoProgram explainers clients can stop and question.AI MeetingsVideo interviews with interpreters, without recording when required.Zanus AI Back Office
Back Office for Health & Human Services Inside your department
Create unlimited AI automations just by talking to the AI. Case files, verification documents and provider letters filed on the right household; every interview, recertification and report date on the calendar, with sensitive fields seen only by role.
Automates
AI AutomationsAsk once: each change report gets its case, its tasks and its due date.AI TasksClient notices, provider letters and program reports drafted in your format.AI ApprovalsNo notice goes to a client without a caseworker’s OK.AI DashboardToday’s interviews, recertifications due and stuck cases on one screen.Knows your company
AI AssistantAnswers workers from the policy manual, with the section cited.AI AnalysisReads a case file and lists the missing documents; caseworkers decide.AI ArchivePay stubs, IDs and scanned forms stored and found in seconds.AI VectorstoreEach client’s and household’s information kept private and searchable.AI LibraryLearns your program manuals, policy memos and state and federal rules.AI TranscriptsRecorded interviews and home-visit voice notes transcribed and recapped.AI MailroomEvery faxed, mailed or uploaded document filed on the right case.Runs your business
AI CustomersClients, households and authorized representatives on one private record.AI CasesEach case handled on its own facts, documents and worker notes.AI ProjectsProgram rollouts and grant reports run as projects with owners and dates.AI DesignForms, outreach flyers and lobby layouts revised from your words.AI SuppliersContracted providers and vendors at hand whenever a case needs them.AI InventoryYour programs, services and clinic slots, kept current for clients.AI MarketingRecertification reminders and clinic seasons sent to opted-in clients.Your team
AI TeamworkCaseworkers and supervisors share each case; nothing gets lost.AI TrainingNew caseworkers trained on your program manuals and procedures.AI IntegrationsAdds AI to the case management system you already keep.AI Apps & RobotsApps and robots built to order for your intake and case routines.Privacy & auditHIPAA compatible: sensitive fields by role, every action on record.Live Demos
See it working for your department.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Health & Human Services: questions & answers
Can an AI answer the phone for a benefits office?
Yes. AI Phone answers the benefits line on the first ring in 40 languages, explains programs and required documents from your published information, books and moves interviews, and files change reports with a tracking number. Questions about eligibility or a decision are filed for a caseworker or transferred.
Does the AI decide who qualifies for benefits?
No. It makes no eligibility, benefit-amount, case, appeal, placement or custody decision and gives no legal, medical or financial advice. It explains programs in general terms from your approved information, and anything about an individual decision goes to your staff with the client's question on the record.
Can the AI tell clients the status of their application?
Only where your agency allows it and only after identity is verified by your own rules. Then it can read back what you expose, such as application received, interview date or documents outstanding. Otherwise it files the question for a caseworker and gives the client a tracking number.
What happens if a caller reports abuse or is in crisis?
The call goes to a person at once. The AI uses your official wording for the abuse and neglect hotline, 911 or 988 immediately, and transfers to the on-duty worker by your rules. It never counsels, screens or files such a call as a routine request.
Can the Back Office track recertification and periodic report dates?
Yes. It reads each case’s benefit period, puts the recertification, interview and periodic report dates on the calendar with the assigned worker, and sends reminder drafts for approval before a date passes. Whether a household stays eligible is always the caseworker’s decision.
Who can see a client’s case file?
Only the people you allow. Each household’s documents stay on their own record, sensitive fields such as health or protective-services notes are shown by role, and every view and action of the AI and of your staff is on record for audits.
How do the Front Office and the Back Office work together for a human services office?
The Front Office answers the client, explains the documents to bring and books the interview; the request, the call transcript and the booking land on the client’s record in the Back Office, where the case file, the verification documents and the due dates take over for the caseworker.
Give Lisa your website.
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Or call +1 (954) 736-3939 — the AI answers.