Zanus AI for Insurance Carriers. Every first notice taken. Every claim file in order.
Front OfficeFirst notices of loss taken complete on the storm night; claim-status, ID-card and proof-of-insurance requests answered; adjuster inspections and licensed callbacks booked; every coverage and claim decision left to your people.
Back OfficeClaim files, adjuster reports, photos, policy forms and agent requests filed and checked against your guidelines; every diary date, statutory deadline and renewal on the calendar, with an owner.
Zanus AI Front Office
Front Office for Insurance Carriers With your policyholders, claimants and agents
Who reaches youPolicyholders reporting a loss at night or after a catastropheClaimants asking when the adjuster comes and when payment arrivesAgents and brokers checking appetite, submissions and appointmentsEmployees and HR administrators during open enrollmentFamily members reporting a death on a life policyLenders and DMV offices needing proof of insurance
Answers & books
AI PhonePolicyholder and agent lines answered, storm night included.AI BookingAdjuster inspections and licensed callbacks booked during the call.AI ChatYour website takes the first notice and answers claim status.AI E-mailService mailboxes answered; complaints and attorney letters go to people.AI Web FormsStart-a-quote and FNOL forms worked within minutes.AI AvatarA calm face for claimants and plan members.Sells
AI CRMPolicyholder and agency records written by the conversations.AI QuotingIndications only from the rate tables you approve.AI Follow-upQuotes, appointments and onboarding followed up until done.AI MarketingRenewal, enrollment and preparedness notices sent by segment.AI Auto-CallPayment-issued notices and inspection calls placed for you.AI DemoHow a claim moves, explained before they call.AI Live MeetingsA representative guides the claimant live on your site.AI MeetingsAgency reviews and group renewals, transcribed and summarized.AI Partner PortalAgencies apply for appointment; producers see their own requests.Zanus AI Back Office
Back Office for Insurance Carriers Inside your claims and service units
Create unlimited AI automations just by talking to the AI. Claim files, adjuster reports, photos, policy forms and agent requests filed and checked against your guidelines; every diary date, statutory deadline and renewal on the calendar, with an owner.
Automates
AI AutomationsDescribe it once: each new FNOL gets its claim file, its diary and its owner.AI TasksAcknowledgment letters, status updates and file summaries drafted in your format.AI ApprovalsNo letter or determination draft leaves without your adjuster’s OK.AI DashboardToday’s new losses, diary dates and files nearing a deadline on the first screen.Knows your company
AI AssistantAnswers adjusters and reps from your guidelines and policy forms, with the source.AI AnalysisReads a claim file and its history and reports the facts and what is missing.AI ArchiveEvery loss photo, recorded statement and estimate, found by meaning.AI VectorstoreEach claimant’s records kept private and searchable, file by file.AI LibraryLearns your policy forms, guidelines and each state’s claim rules.AI TranscriptsRecorded statements and inspection videos transcribed and recapped.AI MailroomEvery estimate, attorney letter and agent request filed on the right claim.Runs your business
AI CustomersPolicyholders, claimants and agencies, each on one private record.AI CasesEach claim handled on its own facts, photos and adjuster notes.AI ProjectsLarge-loss files run as projects: experts, inspections, owners and dates.AI DesignClaim-process guides and form layouts revised from your words.AI SuppliersIndependent adjusters, contractors and rental partners at hand on every claim.AI InventoryYour products, forms and endorsements by state, always current.AI MarketingPolicy-change and preparedness news sent to the right policyholders.Your team
AI TeamworkAdjusters, supervisors and reps share each claim; the AI keeps it whole.AI TrainingNew adjusters and reps trained from your guidelines and closed files.AI IntegrationsAdds AI to the policy, claims and billing systems you already run.AI Apps & RobotsRobots built for your routines, from subrogation letters to diary checks.Privacy & auditWho sees which claim and medical record, with every action on record.Live Demos
See it working for your company.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Insurance Carriers: questions & answers
Can an AI answer the policyholder service line for an insurance carrier?
Yes. AI Phone answers the number printed on your ID cards on the first ring, day and night, and sorts policyholder, claimant, producer and HR administrator by line, state and desk. It answers billing dates, grace periods and document questions from your approved information, takes first notice of loss, and transfers coverage questions to a licensed representative.
Does the AI make coverage or claim decisions?
No. It does not say whether a loss is covered, and it does not accept, deny, reserve or settle a claim, bind or reinstate a policy, or determine eligibility for a group plan. Those questions go to a licensed representative, an adjuster or a benefits specialist with the transcript attached.
How does an AI front office handle a catastrophe surge?
It answers every caller at once instead of queuing them on a normal roster. After a hail storm, a hurricane or a wildfire, the AI reads your safety wording first, takes each first notice of loss with the questions your intake rules set for that peril, and gives the catastrophe line when you have declared one.
Can the AI verify a policyholder before giving policy details?
Yes, with the identification questions you define. Nothing policy-specific is read back until the caller passes them, and a caller who cannot be verified is routed to a representative or filed as a request, with the attempt noted on the record.
Can the Back Office keep diary dates and state deadlines on each claim?
Yes. It reads each state’s acknowledgment and response rules from your library, puts every diary date and statutory deadline on the claim with its adjuster, and warns the adjuster and the supervisor before a date is missed.
Can it transcribe recorded statements and inspection videos?
Yes. When a recorded statement, an inspection video or a call recording enters the claim file, it writes a full transcript and a short recap, files both on the claim, and the adjuster finds any line by meaning.
How do the Front Office and the Back Office work together for an insurance carrier?
The Front Office answers the policyholder, takes the first notice of loss complete and books the adjuster inspection; the report, the call transcript and the booking land on the policyholder’s record and the new claim in the Back Office, where the claim file, the diary dates and the adjuster’s work take over.
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