Zanus AI for Grocery & Drug Stores. The store line answered. The back room in order.
Front OfficeShoppers and pharmacy patients answered on the store line, the website and the inbox: holiday hours, what is in stock, where the pickup order is; platters quoted from your catering menu, pharmacist questions sent to the pharmacist.
Back OfficeVendor orders, delivery receipts and invoices matched and filed; recall notices checked against your shelves, temperature logs kept, and every store’s stock and re-orders on one record.
Zanus AI Front Office
Front Office for Grocery & Drug Stores With your shoppers, patients and vendors
Who reaches youShoppers asking about store, pharmacy and holiday hoursPharmacy patients checking whether a prescription is readyOnline-order shoppers with a missing item or a pickup changeParents, schools, offices and churches ordering platters and cakesLocal vendors and suppliers asking about shelf space or deliveriesNeighbors who speak Spanish, Vietnamese, Mandarin or Haitian Creole
Answers & books
AI PhoneThe store line and the pharmacy line, answered.AI BookingPlatter pickups and flu shots booked in the call.AI ChatYour website answers stock, hours and order questions.AI E-mailOrder-help and catering inboxes answered on your rules.AI Web FormsCatering and vendor forms answered in seconds.AI AvatarA friendly face that explains curbside and pickup.Sells
AI CRMEvery shopper, school and vendor on one record.AI QuotingPlatter and bulk-order quotes from your catering menu.AI Follow-upCatering inquiries followed up until the order is placed.AI MarketingHoliday platter and flu-clinic news, to shoppers who opted in.AI Auto-CallPrescription-ready and platter-confirmed calls, placed for you.AI DemoA catering menu tour shoppers can interrupt with questions.Zanus AI Back Office
Back Office for Grocery & Drug Stores Inside your stores and pharmacy
Create unlimited AI automations just by talking to the AI. Vendor orders, delivery receipts and invoices matched and filed; recall notices checked against your shelves, temperature logs kept, and every store’s stock and re-orders on one record.
Automates
AI AutomationsSay it once: every short delivery becomes a vendor claim.AI TasksStore memos, shelf-tag copy and vendor letters drafted in your format.AI ApprovalsNo vendor order or shopper reply goes out without your OK.AI DashboardToday’s deliveries, out-of-stocks and pickup issues on the first screen.Knows your company
AI AssistantAnswers associates from your store procedures, with the source.AI AnalysisReads a vendor’s delivery history and reports shorts and credits due.AI ArchiveDelivery photos, temperature logs and vendor files found in seconds.AI VectorstoreEach patient’s and shopper’s data kept private and searchable.AI LibraryLearns your store procedures, food-safety rules and state law.AI TranscriptsStore-walk voice notes and vendor calls transcribed into a recap.AI MailroomEvery vendor invoice and recall notice filed where it belongs.Runs your business
AI CustomersShoppers, catering accounts and patients, each on one private record.AI CasesEach slip-and-fall or food complaint handled on its own facts.AI ProjectsStore resets and large catering orders run with tasks, owners and dates.AI DesignPlanograms, shelf tags and weekly ad layouts revised from your words.AI SuppliersVendors and direct-store deliveries at hand; re-orders placed on stock.AI InventoryStock across stores and aisles, connected to your store system.AI MarketingSpecial orders in, the shopper told; refill reminders to those who opted in.Your team
AI TeamworkStore, pharmacy and deli staff share each task; the AI knows it all.AI TrainingNew associates trained on food safety and your store procedures.AI IntegrationsAdds AI to your point of sale and your pharmacy software.AI Apps & RobotsApps and robots built to order for your stores’ routines.Privacy & auditPatient data HIPAA compatible; who sees what, every action on record.Live Demos
See it working for your store.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Grocery & Drug Stores: questions & answers
Can an AI answer the phone for a grocery store or pharmacy?
Yes. AI Phone answers the store line and the pharmacy line on the first ring, day and night, as your store. It answers hours, stock and order questions from the information you expose, books pickup windows and consultations, and transfers anything clinical to the pharmacist with the reason announced before the call connects.
Will the AI give medication or dosing advice to pharmacy callers?
No. It never answers dosing, side-effect, interaction, allergy or pregnancy questions and never suggests an over-the-counter product for a symptom. Those callers are transferred to the pharmacist or technician with the context whispered in, or a message is filed for the pharmacist. A caller describing a reaction hears your 911 and poison control wording first.
Can the AI tell a patient whether their prescription is ready?
Only if your store authorizes it. Where you allow the AI to read refill status, it first runs the identity check you define, then says ready or not ready without naming the medication on an unverified channel. It never approves a refill or processes a transfer; those requests are filed for the pharmacy team.
What happens when a shopper reports a foreign object or says a product made them sick?
A person takes it at once. The AI collects the product, the store, the date and the lot code if the shopper has it, then transfers to the manager on duty or files an urgent shopper case. If a recall applies, it reads your published recall notice word for word and adds nothing.
Can the Back Office check recall notices against what is on our shelves?
Yes. When a recall notice arrives, it reads the products and lot codes, checks them against your stock and recent deliveries in each store, and gives the manager a pull list and a shelf sign draft for approval. The decision to pull and what to tell shoppers stay with your team.
Can the Back Office match vendor invoices to deliveries?
Yes. It reads each invoice and the delivery receipt, matches them line by line, and flags shorts, damages and billing differences for a vendor claim; nothing is paid or disputed until your manager approves it.
How do the Front Office and the Back Office work together for a grocery store?
The Front Office answers the shopper, quotes the platter from your catering menu and books the pickup; the order, the call transcript and the booking land on the shopper’s record in the Back Office, where the deli order, the stock and the pickup date take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.