FRONT OFFICE AI — THE OLD WAY VS THE AI WAY
Keep the software you have.
Add the workforce.
A Fortune-50 CRM suite’s own words for its new AI: “Humans direct. Agents execute. The platform governs.” It is a good model — for work that needs a human directing it. Zanus Front Office starts from a different question: what if the customer-facing work itself is performed by the AI, and only the decisions that truly need you are escalated? Keep your suite as the system of record. Let Front Office be the system of work.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The Front Office at work: calls, demos, quotes, pipeline - one dashboard, filled by the AI.
Their named skills — and the shipping Front Office answer
The suite, with its AI partner, announced 37 prebuilt sales skills in late August 2026; 15 are named publicly. Per their own page: select pilot customers today, open beta planned for September 2026. We name no vendor here by choice — the story is the same for every suite built the old way. Every Front Office answer below ships today.
| Their named skill | The Front Office answer | Status |
|---|---|---|
| daily-briefing | AI BRIEFING menu - morning report of what the AI did + what needs you | ✓ Shipping |
| pipeline-review | Ask-your-pipeline chat - question your funnels, quotes, contacts in plain language | ✓ Shipping |
| forecast-narrative | FORECAST - probability per deal from what customers actually said and did | ✓ Shipping |
| stakeholder-map | COMPANIES view - buying committee auto-mapped from real conversations | ✓ Shipping |
| close-plan / account-plan | Deal Plan button - one click on any contact or company | ✓ Shipping |
| win-loss-review | Win/Loss post-mortems - written from full transcripts; losses feed the knowledge automatically | ✓ Shipping |
| handle-objection | Ours answers the customer directly - live, mid-demo, from approved knowledge | ✓ Shipping |
| lead-triage | Machine-graded intake pipeline: competitor check, consent, funnel assignment | ✓ Shipping |
| summarize-conversation-transcript | Every conversation on every channel transcribed + archived + recapped | ✓ Shipping |
| schedule-meeting | AI books into real calendars on every channel, two-way sync | ✓ Shipping |
| call-prep | Brief Me on every human call task - goal, history, open questions, next step | ✓ Shipping |
| customer-health | Health score 0-100 on every contact and company - always with the WHY | ✓ Shipping |
| log-activity | Nothing to log - the machine that had the conversation wrote the record | ✓ By architecture |
| crm-hygiene-check | No hygiene problem exists - records are machine-captured, verified, timestamped | ✓ By architecture |
Two models, side by side
Not a price table — a model. The question is who does the front-office work: your people, operating software; or the AI, with your people deciding.
Every person who uses the software is a license, billed yearly. The AI agents are an add-on on top — per user, or per usage on credits. Telephony, implementation and services are separate lines. The more people you have, the more you pay, whether or not the software did any work.
One subscription per company, never per seat. Your whole team receives transferred calls, reads the transcripts and gets the briefing on their own phones at no extra charge; add operators only for the people who want a phone of their own inside Front Office. Phone, chat, avatar, demos, quotes, e-mail, booking, tickets, briefing, forecast — one integrated product, 40 languages. See pricing →
Keep the suite. Add the workforce.
This is not rip-and-replace. Native sync with the leading CRM suites ships in Add AI to what you have: every call, demo, quote and booking the AI handles appears on your CRM records moments later. Your reporting, your dashboards, your investment in the suite — all of it becomes MORE valuable, because the records now fill themselves from real conversations.
Questions, answered
Is their AI available now?
Per their own page, as of late August 2026: select pilot customers today, open beta planned for September 2026, the sales persona first — service, marketing, commerce, revenue and field service labeled coming soon. Front Office is live today; the free trial puts it on your own business in ten minutes.
Does the suite have customer-facing AI?
Yes — including voice. On their published pricing it is licensed per user and/or per usage on top of CRM seats, and configured per channel. Zanus Front Office ships the customer-facing front office as one pre-built product, per company. The difference is packaging and pricing model, not whether AI exists.
Can Zanus really work alongside our suite?
Yes — natively. Connect in Settings › Connectors, map contacts, companies and deals, choose push, pull or two-way. Dry-run preview before anything writes.
Are you telling me to leave it?
No. If the suite is your system of record, keep it. Front Office adds the layer the suite was never designed to be: the AI Front Office that answers, demos, quotes and books — and writes it all back to your CRM.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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We name no vendor on this page by choice. Product names are the property of their respective owners; comparisons are based on publicly available product information, verified Aug 30, 2026.