Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Oil, Gas & Energy Services. Knowledge base for propane companies, approved before it answers

AI Knowledge is the knowledge base for propane companies behind every answer the AI gives: your website, your program pages, your rules and your safety wording in one tree, approved before anything goes live. What is not written down is never guessed; Lisa says she will verify and come back, and the question waits for you to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

Never, always, script and answer rules share one table, and two that pull against each other are shown as a pair for you to settle.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a delivery day; offer to have dispatch call back.”

Lisa“I've written the NEVER rule for every channel with its test question; it goes live on APPROVE & DEPLOY.”

You talk. Lisa sets it up. Applied only on your yes.

How Oil, Gas & Energy Services use it

You add a rule by talking: never quote a price per gallon on the phone, and offer a callback from the office instead.

Your gas-smell wording is written once as a script, and the phone, the chat and the e-mail all use the same approved lines.

A customer's question about tank ownership finds no answer; it waits under Q&A and gaps until your manager answers it once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What it holds

Approved answers for fuel delivery, in one tree

The AI answers for heating oil customers and propane customers all come from this tree, approved before they go live.

Your company

Service area, hours and holidays, departments and on-call lines, written in your own words and said the same way on every channel.

Your rules

Your company rules for propane answering: what the AI never says, always says, its scripts and the questions to ask first, each with its scope, channels and test.

Your library

Program pages, delivery terms, tank and appliance documents and your website, read topic by topic and answered from.

Quality

Every half hour the newest customer calls and chats are checked for contradictions and gaps, each sent to you with evidence and a fix.

Teach it

Teach the knowledge by talking, then approve it

Say it once

Tell Lisa what changed, a new delivery area or a holiday schedule, and she writes it in the right branch of the tree.

Approved before it goes live

No change reaches a propane customer before APPROVE & DEPLOY, so a rule said in a hurry is read back first.

Answer a gap once

A question nobody had written down is answered once, typed or by voice, and every channel uses that answer from then on.

Questions & answers

AI Knowledge for Oil, Gas & Energy Services: questions & answers

What does the AI say when the answer is not in our knowledge?

It never guesses. Lisa says she needs to verify and come back, in the words you choose, and the question lands under Q&A and gaps for your team to answer once for every channel.

Can the AI give safety instructions?

Only the lines your company approved, written as a script or an answer in the knowledge, and each rule carries a test that runs every night. Anything beyond them is held back, and a caller reporting a leak is transferred to your on-call person.

Can it quote our prices?

Any price comes only from your catalog, read as written there, and a NEVER rule keeps every other figure off the phone, the chat and the mail. If your office prices each delivery by phone, leave prices out and the AI offers a callback.

Does it keep up with our website?

Yes. Website knowledge for fuel dealers has to stay current, so your site is read daily: new program pages join with their pictures, a changed page is read again and a page that left the site is retired, and you untick what must not be used.

How do we know the answers stay right?

Each rule asks its own test question every night and turns green or red, and every question you answered once is replayed daily, so a slip shows on the quality page before a customer hears it.

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