AI Front Office for Oil, Gas & Energy Services. An AI receptionist for energy services companies, cold snaps included
Zanus AI is an AI receptionist for energy services companies that answers your dispatch line, website chat, inbox and forms, day and night, in each caller's language. Propane and heating-oil customers, fleet accounts and oilfield operators get answers from your approved knowledge, and a reported gas smell reaches your on-call person at once.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Gas smells go to the on-call tech; after 6 PM take messages for deliveries.”
Lisa“I'm sending gas-smell calls straight to your on-call technician and setting deliveries to take messages after 6 PM. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Oil, Gas & Energy Services
- Will-call homeowners asking when the propane truck can come
- Heating-oil customers with no heat on a January night
- New residents asking whether you deliver to their road
- Farm, fleet and contractor accounts ordering bulk diesel
- Company men needing vac trucks, pumps or frac tanks on location
- Procurement desks sending RFQs and asking for your insurance papers
The front desk
What an AI receptionist for energy services companies answers
One front office answers the phone, the website chat, the inbox and your forms from the same approved knowledge, for every yard and service area you load.
Delivery requests and will-call orders
A will-call customer at a quarter tank gives the account, the address and the tank size. The request is written down for dispatch, or booked into an open window when AI Booking runs.
Gas smells and leaks
A caller who reports a gas smell is put through to your on-call person with the address announced. The AI reads only the safety lines you approved and never improvises advice.
Tank and program questions
The frequently asked questions about automatic delivery, the budget plan and the yearly tank check are answered from your own pages and documents. Balances and credit questions go to the office.
Off-rents and rental calls
A superintendent calls off-rent on four light towers. The request is written down with the unit numbers he names and the pad he gives, and filed for the yard to pick up.
Paperwork from operators
Procurement desks ask for your insurance certificate, W-9 and safety program. AI E-mail replies with the documents you approved for sending and holds anything that needs a signature.
Quotes and rental requests
A request for light towers, pumps or a tank set is drafted as a quote from the articles and rates on your own list, and it waits for your yes before the customer sees it.
A winter day
A cold-snap day at a propane and heating-oil company, call by call
Here is how a virtual receptionist for heating oil dealers and propane companies works through the busiest winter day.
5:40 AM, the first run-out
A homeowner has no heat and an empty gauge. Your run-out rule sends the call to the on-call driver, and the request is also written down for the morning dispatcher.
8 AM, the Monday rush
Dozens of customers phone about delivery dates in the same hour. Each call is picked up on the first ring with your greeting, and nobody sits in a hold queue.
11 AM, an operator's RFQ
A procurement analyst sends a water-transfer RFQ through your website form, with barrels per day and the start date already asked. The reply goes out at once and your salesman is told.
2 PM, a disputed ticket
A fleet manager e-mails that Tuesday's delivery ticket shows the wrong gallons. The dispute waits for billing with a draft reply ready, and nothing leaves until a person sends it.
7 PM, the office is closed
The line switches to your evening mode. Program questions are answered from your knowledge, delivery requests are taken with the callback number read back, and all of it waits for the morning.
1 AM, a pad needs a pump
A night call from a wellsite asks for a transfer pump and a frac tank. The call reaches the night dispatcher you named, who hears who is calling and why before picking up.
Real screens
The AI front office for fuel distributors, on real screens
Real Zanus AI screens with demo data, framed for this trade: each one shows a job the front office does for a fuel, propane or oilfield business.
Weigh the options
AI receptionist for propane companies vs. the usual options
| What you need | A dispatcher on the phone | A call answering service | Voicemail after hours | Zanus AI |
|---|---|---|---|---|
| A call in a cold-snap rush | One call at a time while the rest ring | Depends on how many operators are free | The caller leaves a message | Every call answered: on the first ring, with your greeting and no hold queue |
| A gas smell at 2 AM | Only if someone is awake at the desk | Paged by an operator from a script | Heard the next morning | Transferred to on-call: at once, announced, with only your approved safety lines |
| A will-call delivery request | Written on a pad, sometimes twice | A message forwarded by e-mail | A recording to type up | Written down in full: or booked into an open window, on the customer's record |
| Tank and program questions | Answered when the dispatcher knows | Read from a script | Not answered | Answered from your knowledge: and a person offered when nothing is written |
| The record of the call | What someone remembered to type | A message log | An audio file | Transcript and summary: on the account, beside its e-mails and chats |
Guardrails
What goes to your on-call person, your office and your dispatchers
Safety calls
A reported leak, a gas smell or a spill is transferred to the person you put on call. The AI never judges the danger, never troubleshoots an appliance and never gives instructions you did not write.
Prices, credit and contracts
Price figures, pre-buy terms, credit holds and contract questions go to your office as a callback request. The customer hears who will call back and when the office opens.
Trucks and drivers
The AI books only inside the zones, cutoffs and windows you set. Assigning a truck, a driver or a route stays with your dispatchers and your own dispatch system.
Anything not written down
When your knowledge holds no answer, such as a question on a regulation or a site condition, the AI says so plainly and offers a person or takes a message instead of guessing.
Set-up
Set up an AI receptionist for fuel delivery companies in 2 minutes
Forward your line
Keep the dispatch number your customers know. Forward it to the Front Office and calls are answered from that moment, with no porting and no new hardware.
Let Lisa read your website
Lisa reads your pages on delivery programs, service areas and tank service, then asks about your departments, hours, languages and who is on call each night.
Write your safety lines
Tell Lisa which calls go straight to on-call, such as a gas smell or a run-out, and the safety lines you approve. She reads the on-call change back to you and applies it once you agree.
Run it for 7 days
Run the Front Office free for 7 days with no credit card, then read the report of every call, chat and e-mail it answered before you decide.
Questions & answers
Questions propane, fuel and oilfield companies ask about an AI receptionist
What is an AI receptionist for energy services companies?
It is a front desk that never closes, built for a propane dealer, a heating-oil company, a fuel distributor or an oilfield service firm. Zanus AI picks up calls, website chats, e-mails and web forms, answers from the knowledge you approved, books what your rules allow and writes every conversation on the customer's record.
Can an AI receptionist take propane delivery requests?
Yes. A will-call customer gives the account name, the address and the tank, and the request is written down for your dispatcher, or booked into an open delivery window when AI Booking runs. Assigning the truck, the driver and the route stays with your dispatchers, and our propane answering service page walks through such a call step by step.
What happens when a caller reports a gas smell or a leak?
The call goes straight to the on-call person you named, announced with the caller's reason so they know what they are picking up. The AI speaks only the safety lines you approved, offers no advice of its own, and the whole call is written on the account.
Will the AI quote fuel prices to callers?
Only what your approved knowledge says, such as how your budget plan or automatic delivery works. A question about a figure for a gallon, a pre-buy or a contract goes to your office as a callback request with the caller's usual volume noted, so no number is improvised.
Does it work for oilfield service companies as well as propane dealers?
Yes. You name the departments, so a water-hauling and rental outfit runs dispatch, rentals and billing while a propane dealer runs deliveries, tank service and accounts. Each department runs on AI alone, AI first or people first, on its own hours and with its own voice.
Does it replace our delivery or dispatch software?
No. Your routing, tank monitoring and billing systems stay as they are. Zanus AI is the customer service front office beside them: it answers people, books inside your rules, opens tickets and keeps each conversation on the customer's record for the dispatcher who acts on it.
Is an answering service worth it for a fuel dealer?
A missed call in a cold snap is often a customer phoning the next dealer. For a propane business, an AI that answers every call at once, around the clock and through the busiest weeks, writes the request down in full and leaves your dispatchers the calls that need judgment.
How much does an AI receptionist cost for a propane company?
It is priced per company, never per seat, so dispatch, the office and sales share one subscription, and you choose the modules you need. See the plans on the pricing page, then run the Front Office free for 7 days on your dispatch line, no credit card asked.
Can we keep the dispatch number our customers know?
Yes. Forward the phone number painted on your trucks to the Front Office and the AI answers from that moment, with no porting. Later you can have the number moved in, or take a new local number for a new service area or a new yard.
Which languages can our customers use?
Each caller, chatter or writer is answered in their own language, so a crew foreman who prefers Spanish and a homeowner who writes in Portuguese both get answers from the same approved knowledge, which your office writes once.
What happens to calls after the office closes?
Pick full AI service for 24/7 call answering for oilfield service companies and fuel dealers, or let a department take messages only or send callers to voicemail after hours. On holidays callers hear the message you wrote for that day, and the morning briefing lists everything that came in overnight for the first dispatcher in.
How long does set-up take before the heating season?
Two minutes once the line is forwarded. Tell Lisa your service area, departments, hours and who is on call; she reads your website, shows each change before and after and applies it only on your yes, so the first cold night finds the phone already answered.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.