Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Oil, Gas & Energy Services. Dispatchers call back from the browser, story attached.

AI Call Desk gives your dispatchers and office staff a phone in the browser that calls from your company number, plus a work queue of who to call back and why: the run-out reported overnight, the operator waiting on mobilization dates, the disputed delivery ticket. Each call is transcribed into the account's story, and two dictated lines become the next step.

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Zanus AI · AI Call Desk · The work queue on the operators' desk
AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every overnight run-out and delivery request in the 6 AM dispatcher queue.”

Lisa“Done: overnight run-outs and delivery requests now open the 6 AM dispatcher queue, each with the call summary and the account's tank location.”

Any setting, in any module · applied only on your yes

How Oil, Gas & Energy Services use it

1

The morning dispatcher opens the queue and calls back every overnight delivery request, each with the original call summary beside it.

2

A salesman working from the yard calls an operator from the company number, and the conversation is transcribed into the account record.

3

After calling a fleet manager, the dispatcher dictates 'deliver Thursday, new gate code' and the next step is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

  • Work queue: who to call, why, from which conversation, prepared by Front Office
  • Phone in the browser, calling from your company number
  • The call transcribed into the customer's story as it happens
  • Two dictated lines after the call → the next step proposed and scheduled
  • AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Questions & answers

AI Call Desk for Oil, Gas & Energy Services: questions & answers

Can dispatchers make calls from a browser with our company number?

Yes. AI Call Desk puts a phone in the browser that dials out from your company number, so a dispatcher working from home during a storm still shows up as your business. Every call is transcribed into the account's story.

What is in the dispatcher's work queue?

Who to call, why and from which conversation, prepared by Front Office: callbacks requested overnight, bids waiting on an answer, requests that need a person. The dispatcher works it top to bottom instead of replaying messages.

Can the AI help during a dispatcher's call?

Yes, with AI Assist on calls added. It shows suggestions from your knowledge on the dispatcher's screen while they talk, such as the zone's cutoff or a rate card line, and never speaks to the caller.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Oil, Gas & Energy Services ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.

REAL AI - the whole Front Office is AI, not old software with an AI button.

Awards & trade shows ›
TMCnet Enterprise AI Product of the Year 2026
Visitors meeting Zanus AI live at a 2026 trade show
Hands-on with the Zanus AI demo at a 2026 technology trade show

Give Lisa your website.
She sets up your business in 2 minutes.

Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.

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Or call +1 (954) 736-3939 — the AI answers.