Zanus AI for Mortgage & Lending. Every lead answered. Every loan file on track.
Front OfficeSunday-night leads answered in seconds; pre-qualification intakes taken and the licensed loan officer booked; missing documents chased; payoff requests filed; rates, qualification and program choice left to your licensed people.
Back OfficeLoan files, conditions, disclosures and closing packages checked against your checklist; missing items named, and every rate-lock expiry, disclosure deadline and closing date on the calendar, with an owner.
Zanus AI Front Office
Front Office for Mortgage & Lending With your borrowers, agents and title partners
Who reaches youFirst-time and move-up buyers asking how the process worksRefinancers and self-employed applicants calling after a rate headlineActive borrowers asking where the loan stands and what is still missingReal-estate agents and builders checking on a buyer or sending a new oneTitle, escrow and closing attorneys requesting payoffs and closing timesPast borrowers asking where to pay or how to request a payoff
Answers & books
AI PhoneEvery borrower call answered, rate questions to a licensed officer.AI BookingConsultations and closings booked with the right loan officer.AI ChatWebsite chat that answers the checklist and books the officer.AI E-mailDocument receipts confirmed, checklists resent, any hour.AI Web FormsListing-site leads answered in seconds, not on Tuesday.AI AvatarA friendly face that explains application to closing.Sells
AI CRMBorrowers, agents and co-borrowers on one record.AI QuotingFee worksheets from your published fee schedule only.AI Follow-upMissing pay stubs chased until the file is complete.AI MarketingPast borrowers and partners hear from you, on schedule.AI Auto-CallClosing calls and document reminders placed for you.AI DemoThe first-time buyer seminar, available any night of the week.AI Live MeetingsA loan officer walks the buyer through it live.AI MeetingsVideo consultations with notes on the borrower record.AI Partner PortalAgents and builders signed up, every referral attributed.Zanus AI Back Office
Back Office for Mortgage & Lending Inside your lending office
Create unlimited AI automations just by talking to the AI. Loan files, conditions, disclosures and closing packages checked against your checklist; missing items named, and every rate-lock expiry, disclosure deadline and closing date on the calendar, with an owner.
Automates
AI AutomationsOne sentence, and each new application gets its checklist and its dates.AI TasksCondition letters, borrower updates and gift-letter templates drafted your way.AI ApprovalsNo disclosure or borrower letter goes out without your OK.AI DashboardToday’s closings, expiring locks and open conditions on the first screen.Knows your company
AI AssistantAnswers processors from your guidelines and checklists, with the source.AI AnalysisReads a loan file and reports what is missing, expired or inconsistent.AI ArchiveEvery pay stub, bank statement and appraisal, found in seconds.AI VectorstoreEach borrower’s income and asset papers kept private, found by meaning.AI LibraryLearns your lending guidelines, overlays and the state rules you follow.AI TranscriptsBorrower consultations and voicemails transcribed and summed up.AI MailroomEvery e-mailed pay stub, W-2 and title document filed on the right loan.Runs your business
AI CustomersBorrowers, co-borrowers and their agents on one private record.AI CasesEach loan handled on its own documents, conditions and dates.AI ProjectsConstruction and renovation loans tracked as projects, draw by draw.AI DesignCo-branded flyers and open-house mailers laid out from your words.AI SuppliersAppraisers, title, escrow and credit vendors at hand when a file needs them.AI InventoryYour loan programs and their document lists, always current.AI MarketingAnniversary and past-borrower check-ins sent to the clients you choose.Your team
AI TeamworkOfficers, processors and closers share each loan; the AI keeps the whole file.AI TrainingNew processors trained on your checklists and what never to promise.AI IntegrationsAdds AI to the loan origination system and CRM you already use.AI Apps & RobotsRobots built for your pipeline routines, from lock checks to closing packets.Privacy & auditWho sees which borrower’s income and credit files, every action on record.Live Demos
See it working for your lending office.
Tell us what you want to see. We build an interactive AI demo for your company from your website, and the link and the documentation arrive in your inbox in about 2 minutes.
Questions & answers
Zanus AI for Mortgage & Lending: questions & answers
Can an AI receptionist answer calls for a mortgage company?
Yes. AI Phone answers your office line and loan officers' forwarded lines on the first ring, nights and weekends included. It explains the process and document checklists from your approved information, takes the pre-qualification intake your form asks for, books the loan officer and gives file status only after the identity check your office sets.
Will the AI quote mortgage rates or tell borrowers if they qualify?
No. It quotes no rate, points, APR, lock or monthly payment, gives no pre-approval, eligibility, affordability or credit answer and recommends no program. Those questions go to a licensed loan officer, by transfer or a booked consultation, with the transcript attached. The AI introduces itself as your office's AI assistant.
How does the AI handle a borrower asking where their loan is?
It verifies identity by the rules your office sets, then reads back the status milestone your team publishes, such as processing, conditional approval or clear to close. It names the documents still open on your checklist and offers to send the list again. Anything beyond the published milestone goes to the processor or loan officer.
What happens if someone calls about changed wire instructions?
The AI never confirms wire instructions or any change to them. A call about new wiring details or a suspected fraud attempt is transferred at once to the loan officer or closer, with the reason announced, so a person handles it before any money moves.
Can the Back Office track rate-lock and disclosure deadlines?
Yes. It reads the dates from the lock confirmation, the disclosures and the purchase contract, puts every lock expiry, disclosure deadline and closing date on the loan with an owner, and warns the processor before a date is missed.
Does the Back Office underwrite or approve loans?
No. It reads the file against your checklist and guidelines, names what is missing or out of date and drafts the condition letter for your review; every credit decision and approval stays with your licensed underwriters and loan officers.
How do the Front Office and the Back Office work together for a mortgage lender?
The Front Office answers the lead, takes the pre-qualification intake and books the loan officer; the lead, the call transcript and the booking land on the borrower’s record in the Back Office, where the loan file, the conditions and the closing dates take over.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.