What is an AI chatbot for logistics?
It is the chat on your website that answers shippers and receivers for you, by text or by voice, from your own pages, rates and rules. Zanus AI goes further: the same AI picks up your phone, e-mail and web forms, asks your shipment questions, prepares the quote from your rate sheet for your yes, books the pickup into the right calendar, and puts a dispatcher on the line when your rules say so.
Can the AI quote a shipment from our own rates?
Yes, from the rate sheet and rules you give it: zones or distance, weight, pieces or pallets, the service level and the extras you charge for, such as a liftgate or inside delivery. It asks the questions the quote needs, drafts it, and holds it until a dispatcher or your pricing desk says yes. Only then does it go to the shipper.
Does it work as freight scheduling software for pickups and deliveries?
For the pickups and deliveries your customers ask for, yes. It books them into the calendar of each driver, truck, crew or route you set up, by phone, chat and web form, and sends the confirmation. The day before, AI Auto-Call rings the shipper or the receiver: yes keeps the slot, no frees it for another job, and a request for another day goes to dispatch. Route and load planning stay in the tools you use now.
Can it answer where-is-my-delivery calls?
Yes, from what your company connects or shares with it, such as the delivery status your team keeps. The caller hears the window you have and can leave a note for the driver. When the status is not there, the call is put through to dispatch with the order number and the reason already said, or a callback is taken with the number read back.
Does it work for shipping companies, courier services and freight companies alike?
Yes, because it asks your questions, not a generic script. A courier service asks for the pickup, the drop-off and the time window; a freight company or an LTL carrier asks for pallets, weight, freight class and dock hours; a shipping company that sends parcels and pallets for local businesses answers cut-off times, packaging and drop-off questions on the chat and the phone.
Does the AI handle damage and missing item claims?
It opens them. A claim from any channel becomes a help desk ticket with the shipment, the caller's words and the photos sent by e-mail or form, and it is checked against the claim rules you wrote, such as the deadline to report damage. Approving, refusing or paying a claim stays with your people.
Will it replace our dispatchers?
No. It takes the repeat questions, the quote intake, the overflow and the night calls, so your dispatchers can keep the trucks moving. Each department chooses AI only, AI first or a person first, and the calls your people take get a transcript and an on-screen answer from your own policies while they talk.
Does it replace our dispatch or tracking software?
No. Zanus AI is the front office in front of it: it answers, quotes, books pickups, follows up and keeps a record of every conversation in its own CRM. Route planning, driver apps and tracking stay where they are today, and the AI answers delivery questions only from what you choose to connect.
Can we keep our company phone number?
Yes. The number on your trucks, invoices and website stays yours. You forward it the way you would to an answering service, with no porting and nothing to install, and the AI answers in your company's name, day and night, on every line you forward to it.
What does it tell callers after hours?
What you approve. Overnight and on weekends it takes quote requests and books pickups into the next open slot, answers delivery questions from what you connect, and follows your after-hours rules for anything urgent, such as a driver who cannot reach the receiver: put through to the on-call dispatcher, or a message taken with the callback number read back.
Does it follow up on quotes that were not accepted?
Yes. A shipper who asked for a quote and went quiet gets the follow-ups you set, and they end the moment the shipper replies. Your regular senders can also receive an e-mail campaign sent to a filtered group, such as every account that ships on Fridays, with each reply landing on the customer's record.
Which languages can it speak with shippers and receivers?
The caller's own. The phone answers each caller in their language, the website chat works in 40 languages by text or by voice, and a call can be passed to the dispatcher who speaks it. Every conversation lands on the same customer record, whatever language it was held in.
How much does an AI chatbot for a small courier service cost?
Zanus AI is priced per company, never per seat, so the website chat, the phone line and every dispatcher, driver lead and office person work under one subscription. You choose the modules your company needs; the plans are on the pricing page, and the free trial needs no card.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own shipping, courier or freight company from your website and runs for 7 days, with no card: a test line, your site with Lisa on it and a dashboard. The demo is ready-made, needs nothing set up, and arrives by e-mail in about 2 minutes.
