What does an AI receptionist for a bed and breakfast do?
It picks up when you cannot. Zanus AI answers your inn's calls, website chat, e-mail and booking forms day and night, from the rooms, breakfast details and house rules you approved. It holds the dates a guest asks for, books the room into its own calendar, takes messages with the callback number read back and puts through the calls your rules send to you. Every conversation lands on the guest's record.
Can the AI hold dates and book rooms for our guests?
Yes. Each room has its own calendar, and the AI books into it by phone, chat or form, or places a hold on the dates while a guest makes up their mind. A confirmation follows, and AI Auto-Call can ring the guest before arrival: yes confirms the stay, no frees the room for the next inquiry.
Does the AI take card payments or deposits?
No. It takes no card numbers and no payments of any kind. It explains your deposit and cancellation policy in the words you approved, holds or books the dates, and leaves the payment to you, taken the way your inn takes it today. The money side of every stay remains in your hands.
Does it replace our reservation system or the travel sites we list on?
No. Zanus AI is the front desk in front of them: it answers the questions, holds and books dates in each room's calendar, follows up and keeps the record of every conversation. Your reservation system, your card terminal and your listings on travel sites stay where they are today, while direct inquiries get an answer as you work.
How does the AI handle dietary requests and food allergies?
It writes each request down in the guest's own words, on the guest's record, so you see it before you plan the breakfast. It answers only with the words you approved, such as the diets your kitchen caters for, and never promises that a dish is free of an allergen. Anything beyond your approved answer becomes a request for you.
Can it answer questions about check-in times, late arrivals and parking?
Yes, from your own details: check-in and checkout times, how a late arrival works at your house, parking, pets, children and the walk into town. A guest running late is noted on your list with the callback number read back, and your never-say rules keep door codes and lockbox numbers off every call.
Will guests feel they reached a call center instead of our inn?
No. Zanus AI is a bed and breakfast answering service that answers as your inn, with your welcome and your house's own facts, in the guest's language. You write the always-say lines, such as how a returning guest is greeted, and the never-say ones. When a guest asks for you by name, the call is put through to you with who is calling and why.
Can we keep our inn's phone number?
Yes. The number on your sign, your website and your guidebook listings stays yours. You forward it to Zanus AI as you would to any answering service; nothing is ported and nothing is installed at the house. Turn the forwarding off and your calls ring through as they did before.
Which languages does it speak with our guests?
The guest's own. A caller is answered in their language, and the website chat speaks 40 languages by text or by voice, with a talking avatar if you want one. Travelers from abroad can ask about rooms, breakfast and getting to the house at any hour of their own day.
How much does an AI receptionist for a small inn cost?
Zanus AI is priced per company, never per seat, so you and every helper work under one subscription. You choose the modules your inn needs, and the plans are on the pricing page. The free trial needs no card, so you can hear it answer your own line first.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own inn's website for 7 days, with no card: a phone line that answers as your house, your site with Lisa on it and a dashboard. The demo is ready-made, needs nothing from you and arrives by e-mail in about 2 minutes.
How quickly can it start answering for our bed and breakfast?
In 2 minutes. Forward the inn's line, tell Lisa your rooms, breakfast hours, check-in times and house rules, and the AI starts answering. Lisa reads your website for everything else and shows you each change before it goes live, so nothing new reaches a guest without your yes.
