What is an AI hospitality answering service for an RV park?
It is one AI that answers your park's phone, website chat, e-mail and web forms around the clock. It tells RVers which sites fit their rig and their dates from your own site list, explains your rules, holds the site, and passes the booking to your office or your booking link. Every conversation goes on one guest record, and the calls your rules reserve for a person are transferred.
Can it tell a caller whether their rig fits a site?
Yes, from the site list you give it. Add each site's usable length, pull-through or back-in, amperage, water, sewer and any slide-out or tree limits, and the AI offers only the sites that match the rig's length and power needs. When a rig is longer than anything listed, or the caller does not know the length, the question goes to your staff.
Can it book RV sites for us?
It holds the site and moves the guest to the booking. The AI places a hold on the site that fits the dates and the rig, then either takes the reservation request for your office to confirm or sends the guest to your own booking link to finish. Holds and confirmations show on your dashboard, and no card is taken by the AI.
Does it work alongside our RV park reservation software?
Yes. Your reservation software stays where it is and keeps the final say on every stay. Zanus AI sits in front of it: it answers the questions, keeps each hold in its own site inventory, and points guests to your existing booking page or hands the request to your office. Give Lisa that page at set-up and every door uses it.
Can it handle monthly and seasonal stays for snowbirds?
Yes. Monthly and seasonal guests ask more than overnight ones: how electric is billed, mail and package handling, the longest stay allowed, pets, visitors. The AI answers each from your monthly terms, holds the site for the season, and prepares a quote from your price list that goes out only after your yes. Follow-ups stop as soon as the guest replies.
What happens when a guest arrives after the office closes?
The call is answered on your own number. The AI reads your late arrival instructions, such as where the packet and the site map are left, repeats quiet and generator hours, takes messages with the callback number read back, and transfers urgent calls to the manager on call, telling them who is on the line and why.
Does the AI take deposits or card payments?
No. No card number is taken by voice, chat or e-mail, and the AI collects no money. When a stay needs a deposit, the guest goes to your own booking link or the request waits for your office, so payments run through your system and your people exactly as they do today.
Can it manage RV club rallies and caravans?
Yes. A rally request by phone, chat or form gets an answer in seconds and a block of sites is held for the dates. A proposal for the sites, the clubhouse and any extras you list is drafted from your price list and waits for your review, and the follow-ups to the organizer stop the moment a reply comes in.
Can we keep the phone number on our sign and listings?
Yes. Guests keep calling the number on your entrance sign, your directory listings and your website. You simply forward it from your current carrier to the AI. Nothing is ported, no equipment goes into the office, and you can stop forwarding whenever you choose.
Which languages does it speak with RVers?
The guest's own. Each caller is answered in their language, and the website chat works in 40 languages by text or by voice, which helps with snowbirds from Quebec and visitors from abroad. When your rules want a person, the call can go to the staff member who speaks that language.
Will it replace our office staff and work campers?
No. As your RV park answering service, it takes the calls they cannot reach: the repeat questions, the rush at check-in time and the evening calls. Your people stay with the guests at the counter and on the grounds. New staff see on-screen answers from your own park manual with the source shown, and learn the rules from training courses you record by talking.
How much does a hospitality answering service cost for an RV park?
Pricing is per company, not per seat, so the office, the store, maintenance and every seasonal hire share one subscription. You choose the modules your park needs for the season, and the current plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The trial is your own park: for 7 days, with no card, Lisa runs a private copy built from your website, with a test phone number, the website chat and a dashboard of your sites. The demo is a ready-made tour of the AI front office; you set up nothing, and it comes by e-mail in about 2 minutes.
