What is a hotel answering service, and does it suit a retreat center?
A hotel answering service picks up the reservations line when the front desk cannot. Zanus AI does it with an AI that answers on your own number day and night, and it also covers your website chat, e-mail and web forms. Used as an answering service for retreat centers and wellness retreats, it answers program questions, books rooms and sessions and follows up with group organizers while your hosts stay with the guests on site. The AI hotel answering service page has every detail.
Can it answer questions about our retreat dates, meals and what to bring?
Yes, from what you approved. Lisa reads your website and the details you give her: program dates, room types, what each package includes, meals and dietary options, what to pack, travel directions and check-in times. The AI answers from that knowledge on the phone, in the chat and by e-mail, and a question it has no approved answer for goes to your team.
Can it book rooms, beds and wellness sessions?
Yes. Each room, bed, cabin, teacher or treatment room can have its own calendar, and the AI books into it by phone, chat and web form, with a confirmation and reminders. It can also hold rooms for a group while the organizer decides. Reminder calls before arrival take the guest's answer: yes confirms the stay, no frees the space.
Does the AI take deposits or card payments?
No. The AI takes no card payments. It answers, books, holds and quotes, then passes the deposit, the balance and any refund to your reservations desk and the way you already take payments. Guests hear your deposit and cancellation policy exactly as you wrote it, in their own language.
How does it handle a teacher or a company that wants to bring a group?
The group inquiry form is answered in seconds and the organizer lands in the CRM with the whole conversation attached. A quote built from your own price list waits for your yes, a proposal can follow with the rooms on hold, and the follow-up messages stop the moment the organizer replies. Corporate retreats, yoga teacher trainings and church groups each reach the person you name.
What happens to calls during sessions, silent retreats and at night?
They are answered. The AI picks up on your own number at any hour, so the office can stay quiet during a meditation or a silent weekend. Calls your rules send to a person are transferred with the caller's name and reason, and messages are taken with the callback number read back to the caller.
Does the AI give health, diet or spiritual advice?
No. It answers only from what your center approved and gives no medical, nutritional, therapeutic or spiritual advice. Whether a program suits someone's health is a question for their doctor and your staff, and questions about a guest's practice go to your teachers. The AI says so in your words and passes the question to a person.
Which languages does it speak with our guests?
The guest's own. The phone answers each caller in their language, the website chat speaks 40 languages by text or by voice, and a call can be put through to the colleague who speaks it. That matters for a retreat center that welcomes guests from abroad or runs programs in more than one language.
Will it replace our hosts and office staff?
No. It is there for the repeat questions, the calls that land during a session and the inquiries that come in overnight. Your hosts keep the welcome, the conversations that need care and every decision about a guest. You set each department to AI only, AI first or a person first, and change it whenever you like.
How much does it cost for a small retreat center?
Zanus AI is priced per company, not per seat, so your office, hosts, kitchen and teachers all work under one subscription. You pick the modules your retreat needs, and the plans are listed on the pricing page. Starting with the free trial asks for no card.
How fast can it start, and do we keep our phone number?
In 2 minutes, and yes. You forward the line your guests already know, with no porting and nothing to install. Tell Lisa your programs, rooms, meals and house rules; she reads your website for the rest, shows you every change and applies it only when you say yes.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own retreat center's website, with a phone line, the website chat and a dashboard, for 7 days and with no card. The demo is ready-made: nothing to set up, and it reaches your inbox in about 2 minutes. Choose the trial to hear your own center answer.
