For your resort

Turn Getaway Inquiries Into Confirmed Resort Stays AI resort answering service for beach, golf, spa and all-inclusive resorts

Guests ask about rooms, packages and availability after our reservations team has gone home.

Zanus AI is the resort answering service that picks up every call, chat, e-mail and web form of your resort, day and night, and answers from the rooms, packages and policies you approved. It holds the room, books the massage, the tee time or the sunset cruise, and quotes from your own package list, while payments, contracts and anything your rules name stay with your team.

Every guest inquiry answered around the clock: phone, website chat, e-mail and web forms, in the guest's own language
Rooms held, and spa treatments, activities and tee times booked straight into their own calendars
Packages quoted from your own list, with couples and planners followed up until they write back

TRY FREE 7 DAYS JUST A DEMO

Try free 7 days: A free 7-day trial, set up in about 2 minutes, no credit card required. Per company, never per seat; have your resort's website and an e-mail on the same domain ready.Just a demo: Nothing to set up: tell us where to send it and the AI demo reaches your inbox in about 2 minutes.

Resort front desk agent welcoming a couple in an open-air lobby while the AI answers the reservations line

Answered by AI · 24/7

Your complete next-gen AI solution for your resort

Each module below is shown at work in a resort, from the reservations line to the spa desk: open one to see its screen, then try the whole set free for 7 days or ask for the AI demo.

Winner CES 2026 · ISE 2026 · TMCnet Enterprise AI Product of the Year 202624/7 on your own number40 languagesSet up in 2 minutes

Every module, shown at a resort

A resort answering service for every desk on the property

A resort runs many desks at once: reservations, the spa, golf and activities, dining, weddings and groups, and the front desk itself. One AI now stands behind all of them. It answers the phone, the website chat, the e-mail and the web forms, holds rooms and books treatments, quotes packages from your own list, follows up with couples and planners, runs a partner portal for travel advisors, tracks every guest request and gives your staff answers from your own binders. Future guests and in-house guests hear the same knowledge in the same tone at every door, whatever the hour. Every module below appears at work in a resort, each with its own screen; open any of them for the details, or start the 7-day free trial of the whole set.

Answers & books: every inquiry picked up, every stay held

Calls, chats, e-mails and forms from future guests and in-house guests, with rooms held and the spa, activities and tee times booked.

AI Phone

Every resort call picked up after the reservations office closes

AI Phone is the resort answering service behind the number guests already know: the line is forwarded, never changed, and each call is picked up on the first ring, day and night, in the caller's language. A honeymoon couple asking which suites face the water hears the answer you approved; a guest moving Friday's facial has it moved while still on the line. A caller for the golf director or the wedding team is put through with who is calling and why, or leaves a message with the callback number read back.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Phone for resorts

All modules

Resort answering service settings: each resort phone number and how it answers guests, real Zanus AI screen — Real Zanus AI screen (demo data): AI Phone, phone today, seen closer.

AI Booking

Massages, tee times and cabanas booked into the resort's own calendars

AI Booking fills the free slots of each therapist, treatment room, golf course, tennis court, cabana and sunset boat, at every property you run, whether the guest calls, chats, sends a form or uses your own booking page. Before anything lands in the book, the guest is verified, and a reminder goes out ahead of the day. Moving a couples massage from Tuesday to Thursday or confirming a kayak tour takes one conversation, and the resort answering service handles it at any hour.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Booking for resorts

All modules

Resort booking software: yesterday's spa and activity bookings marked held or no-show, ready to re-book, real Zanus AI screen — Real Zanus AI screen (demo data): AI Booking, Past, closing the day's outcomes, seen closer.

AI Webchat

Website visitors planning a resort stay answered in 40 languages

AI Webchat talks with the people browsing your resort's website before they book, by text or by voice and in 40 languages, using only your pages and the documents you approved. A visitor from Brazil can ask in Portuguese about the adults-only pool, the airport transfer and the kids' club, then book a snorkel lesson in the same conversation. When she asks for a person, or when the chat is not sure of an answer, it offers one of your team instead of guessing.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Webchat for resorts

All modules

Resort answering service website chat: the AI's reply to a guest written live as it arrives, real Zanus AI screen — Real Zanus AI screen (demo data): AI Webchat, sessions and activity the conversations of the day, seen closer.

AI E-mail

The resort's reservations and group inboxes sorted before breakfast

AI E-mail reads every message that reaches the resort, from a family asking whether cribs can go in the room to a travel advisor requesting dates for a group, and files each one under the right department: reservations, spa, golf, events or the front desk. The reply is drafted from your approved information in the writer's own language. The kinds you pick, such as parking or check-out times, go out by themselves; the rest waits for your staff with the draft already written.

TRY FREE 7 DAYS JUST A DEMO See more details about AI E-mail for resorts

All modules

Resort answering service for e-mail: guest messages sorted by department with replies drafted, real Zanus AI screen — Real Zanus AI screen (demo data): AI E-mail, the forwarded account panel the steps, seen closer.

AI Web Forms

Corporate retreat and wedding requests answered the moment they arrive

AI Web Forms puts request forms on your resort's website that reply the moment a visitor presses send, in that visitor's language. Each form asks up to five questions of your own, like the group size, the preferred dates or the kind of celebration, and can take a floor plan or seating list as a file or book a site visit slot. Your screening rules are read on arrival, and the contact record is created for your sales team.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Web Forms for resorts

All modules

Resort answering service web forms: group and wedding requests and what each one triggers, real Zanus AI screen — Real Zanus AI screen (demo data): AI Web Forms, Your forms, the five-step strip, the cards and the list, seen closer.

AI Avatar

A speaking face greets visitors on the resort's website

AI Avatar gives your resort's website chat a face whose lips move with her voice. She greets each visitor by voice or text in that visitor's language and walks them through the villas, the spa menu or the dive center from the pages you approved. A guest who wants the wedding coordinator or the reservations desk is handed to the right person, and she never claims to be one of your staff.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Avatar for resorts

All modules

Real Zanus AI screen (demo data): AI Avatar, The voice, how she moves on the site and the pictures, seen closer.

Sells: packages quoted, weddings and groups kept warm

Quotes from your package list, proposals for planners, follow-ups that stop on a reply, campaigns to past guests and spa gift cards sold at every door.

AI CRM

Every resort guest and planner on one record that fills itself

AI CRM builds each guest's record by itself from the calls, chats, e-mails and forms your resort receives, with the whole conversation, its source, the language spoken and the guest's time zone. The planners from one agency or company are grouped together, so the incentive trip, the board retreat and the follow-up questions sit side by side. The first sign of a sale, such as a request for a room block, opens a deal your group sales manager can follow.

TRY FREE 7 DAYS JUST A DEMO See more details about AI CRM for resorts

All modules

Resort CRM: the agencies and companies behind your guests and planners, each with its deals, real Zanus AI screen — Real Zanus AI screen (demo data): AI CRM, The TO DO OPERATORS desk, one row per contact to call, seen closer.

AI Quoting

Package and spa quotes priced from the resort's own rate list

AI Quoting prices a stay package, a spa day for a bridal party or a fishing charter from your own list, whether the request came by phone, chat, e-mail or a company's purchase order. Nothing leaves before you say yes. The guest opens a quote page of their own to accept it, and payment follows the way your resort already takes it, since the AI never handles a card itself.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Quoting for resorts

All modules

Resort package quoting: follow-up settings for quotes priced from your own list, real Zanus AI screen — Real Zanus AI screen (demo data): AI Quoting, settings follow ups, seen closer.

AI Proposal Studio

Group and incentive proposals written for the resort's sales team

AI Proposal Studio reads a planner's request for proposal and its attachments page by page, asks you no more than three questions, then writes the response from your knowledge: meeting space, room blocks, dining and activities. Every line is priced from your own rate card and printed on the resort's letterhead. Your director of sales approves it, a person sends it, and the proposal is tracked once it is out.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Proposal Studio for resorts

All modules

Resort group sales proposals: the presets that shape each proposal, with prices or on request, real Zanus AI screen — Real Zanus AI screen (demo data): AI Proposal Studio, Sent & tracking: what left the house and what the customer did with it, seen closer.

AI Inventory

Resort amenity rentals answered, held and booked by date

AI Inventory keeps the list of what your resort rents or sells, from paddleboards and e-bikes to beach cabanas and pro shop items, each with its picture, price and quantity. On the phone or in the chat, the AI tells a guest whether a tandem kayak is available and what it costs as written on its card, e-mails its page, holds it for the hours you set or books the rental for the dates asked.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Inventory for resorts

All modules

Resort amenity rental software: the rental list loaded from a spreadsheet, checked before it applies, real Zanus AI screen — Real Zanus AI screen (demo data): AI Inventory, main internal inventory all departments, seen closer.

AI Gift Cards

Spa days and dinners for two sold as resort gift cards

AI Gift Cards sells your resort's cards on your own gift page, on the phone, in the chat and at the front desk, either for an amount or for a named experience like a hot stone massage or a sunset dinner. A card once bought never expires and carries no fee. Print QR cards for the boutique, redeem them during a call or at the spa desk on any phone, and let a company order ten or more for its staff as one quote.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Gift Cards for resorts

All modules

Resort gift cards: every spa and dining card sold, delivered and redeemed, with its balance, real Zanus AI screen — Real Zanus AI screen (demo data): AI Gift Cards, the settings, seen closer.

AI Follow-up

Couples and planners who went quiet hear from the resort again

AI Follow-up writes to the inquiries and quotes your resort left open: the family that asked about a summer week, the couple sitting on a wedding quote, the agency that never answered about its incentive trip. Each e-mail is written fresh from what that person told you. The moment they reply, the sequence stops and the conversation lands with your staff, so nobody gets another reminder after saying yes or no.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Follow-up for resorts

All modules

Resort group sales follow up: the people your team should call now, with each guest's local time, real Zanus AI screen — Real Zanus AI screen (demo data): AI Follow-up, Running, every funnel in flight with its next step, seen closer.

AI Marketing

Past resort guests invited back in their own language

AI Marketing sends e-mail campaigns to the group of contacts you filter, say last winter's holiday-week families or the guests who booked the spa, each message written from your approved knowledge in that guest's language. Only contacts whose consent allows it are written to. When a guest replies asking about dates for next season, the AI answers or passes the reply to a person on your resort team.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Marketing for resorts

All modules

Resort e-mail campaigns: one message to a filtered list of past guests on one date, with its counts, real Zanus AI screen — Real Zanus AI screen (demo data): AI Marketing, Edit image, the title, the description and the tags, seen closer.

AI Auto-Call

Reminder calls before tee times, spa visits and resort arrivals

AI Auto-Call phones your guests from the resort's own number, many at once and each in their own language, to remind them of a booking or confirm it: the Saturday tee time, the couples massage, the airport pickup. It listens for yes, no or another day. A yes confirms, a no releases the slot for the next guest, and a different day goes to your staff, with every answer logged.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Auto-Call for resorts

All modules

Resort confirmation calls: today's reminder calls running, guests reached and who needs a person, real Zanus AI screen — Real Zanus AI screen (demo data): AI Auto-Call, Today, what is running and who needs you, seen closer.

AI Demo

A personal tour of the resort for every planner who asks

AI Demo builds a personal presentation of your resort from your own pages, photos and videos: the oceanfront terrace, the beach ceremony lawn, the villas for the wedding party. Lisa presents it live on a link made for that planner, in their language, once you release it. The planner can interrupt her with a question at any point, and whatever she cannot answer is written to your gap log.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Demo for resorts

All modules

Resort venue tours: the personal AI presentation links currently out with planners and couples, real Zanus AI screen — Real Zanus AI screen (demo data): AI Demo, the wizard the book written before the send, seen closer.

AI Live Meetings

Virtual site inspections of the resort from a simple link

AI Live Meetings opens a room with your resort's name on it, where a planner or a couple joins from a link in the browser with nothing to install. Your floor plans, menus, photos and drone videos sit one click away. Press STAND BY to hide your screen while you open a private contract, and confirm Lisa's notes before they are kept. The same screen sharing helps your team on support calls.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Live Meetings for resorts

All modules

Resort virtual site inspection: the settings of the branded live meeting room for planners, real Zanus AI screen — Real Zanus AI screen (demo data): AI Live Meetings, live demos settings, seen closer.

AI Online Meetings

Planning calls with wedding couples, in the browser, notes included

AI Online Meetings runs your planning calls in the guest's browser, with no install and no account. The bride, the groom and a parent wait in your resort's branded waiting room until you let them in, and a template for each kind of meeting (tasting review, timeline check, room block call) sets it up. Afterward Lisa writes the summary, the decisions and the next steps, and they wait for your yes.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Online Meetings for resorts

All modules

Resort meetings with couples and planners: the hours and closures when online meetings can be booked, real Zanus AI screen — Real Zanus AI screen (demo data): AI Online Meetings, online meetings hours closures, seen closer.

AI Partner Portal

Travel advisors and wedding planners who refer your resort

AI Partner Portal lets the travel advisors, destination wedding planners and tour operators who send you guests apply on one link or by your invitation. The AI researches each applicant on the web for your review; you approve with the scopes you pick and a status that ends on a date. Wholesale tiers are set once, and the Approved tab counts each partner's demos and sales.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Partner Portal for resorts

All modules

Resort referral partners: the invitation, the reminder and the wholesale tiers for travel advisors, real Zanus AI screen — Real Zanus AI screen (demo data): AI Partner Portal, resellers reseller form editor, seen closer.

Supports: every guest request tracked to the end

Housekeeping asks, lost-and-found and complaints from every channel in one queue, and the calls your desk takes written down with a summary.

AI Tickets

Extra towels, a lost necklace, a noisy room: every request tracked

AI Tickets turns each guest request that reaches your resort by call, chat, e-mail or form into a tracked request, with the whole conversation attached and the guest identified. A question your knowledge covers, like late checkout or the pool's hours, is answered by the AI; a broken air conditioner or a missing item waits for the person you name, from maintenance to the front office manager.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Tickets for resorts

All modules

Resort guest request desk: pending requests from every channel, with priority and status, real Zanus AI screen — Real Zanus AI screen (demo data): AI Tickets, Tickets · the Tickets settings, seen closer.

AI Returns & Warranty

Returns from the resort boutique and pro shop handled by your rules

AI Returns & Warranty starts with troubleshooting when a guest writes about a golf rangefinder bought in your pro shop that stopped working. It then finds the purchase in your records, works out the warranty, checks the request against the rules you wrote in plain words and asks for anything missing, such as a photo of the receipt. Every return waits for your yes, and each e-mail to the guest is written for you.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Returns & Warranty for resorts

All modules

Resort pro shop returns and warranty: each request checked against your rules before your yes, real Zanus AI screen — Real Zanus AI screen (demo data): AI Returns & Warranty, main rmas, seen closer.

AI Calls Transcripts

What your resort desk said on the phone, written on the guest's record

AI Calls Transcripts writes down the calls your reservations agents and concierges take on the computer or in the phone app, every transferred leg included, and puts a summary on the guest's record next to what the AI said earlier. The morning manager sees how the night desk handled a request to change rooms without asking around. Recording stays off until you switch it on.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Calls Transcripts for resorts

All modules

Resort call transcription: the automations and keywords that keep desk call summaries on record, real Zanus AI screen — Real Zanus AI screen (demo data): AI Calls Transcripts, auto retraining auto retrained, seen closer.

AI Calls Teleprompter

The right answer on screen while a resort guest is still talking

AI Calls Teleprompter follows along while a guest asks your agent about the minimum stay over New Year's, the cancellation window or the dress code at the steakhouse, and puts the answer from your knowledge on the agent's screen, with its source. It never speaks on the call; your agent stays the voice the guest hears, which lets a new seasonal hire reply with the same facts as the longest-serving member of the desk.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Calls Teleprompter for resorts

All modules

Resort front desk call assist: the rules table that decides what answers appear during guest calls, real Zanus AI screen — Real Zanus AI screen (demo data): AI Calls Teleprompter, The rules, one table of what the AI must and must not do, seen closer.

Helps your team: answers from your own binders, with the source

Policies, event orders, contracts and training for each new season's staff, answered from your documents with the page shown.

AI Team Assistant

Resort staff ask the binder and get the page it came from

AI Team Assistant answers your housekeepers, servers and front desk agents from the resort's own documents and the records each person is allowed to open, never from the internet. Ask it the linen change schedule for the villas or the procedure when a guest loses a key card, and the answer cites its document and page. When nothing is written on the subject, it says so and logs the gap for a manager.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Team Assistant for resorts

All modules

AI assistant for resort staff: past questions answered from your own documents with the source, real Zanus AI screen — Real Zanus AI screen (demo data): AI Team Assistant, recipients, seen closer.

AI Chat for your team

Resort concierge research on the web, every fact with its source

AI Chat for your team searches the web the way your concierge would ask: which island ferry runs on Sunday, which pharmacy near the resort opens late, whether a storm is forecast for the boat trip. It reads the pages, shows where every fact came from and checks it before anyone acts on it. It never reads your guest records.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Chat for your team for resorts

All modules

Resort concierge team chat: the personal chat links given to staff and how each one is used, real Zanus AI screen — Real Zanus AI screen (demo data): AI Chat for your team, Personal chat links, every access on one list, seen closer.

AI Knowledge

The resort's rooms, packages and house rules in one tree

AI Knowledge gathers your website, room descriptions, package inclusions, spa menu, pet and pool policies into one tree, and every channel of your resort answering service draws on it. A question the tree does not cover is left for your staff instead of guessed. The rules are tested every night, and nothing new goes live until a person on your team approves it.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Knowledge for resorts

All modules

Resort knowledge base: the documents behind every answer to guests and staff, in one view, real Zanus AI screen — Real Zanus AI screen (demo data): AI Knowledge, auto retraining process by talking, seen closer.

AI Team Training

Each new season's resort staff taught by Lisa, then tested aloud

AI Team Training asks the person who knows the job, your front office manager or head of housekeeping, to explain it once, by talking or typing. Lisa then teaches it to every new hire by voice and on screen through a personal link, whether it is the check-in routine or how to set up a beach cabana. The new hire can ask questions at any moment and ends with a spoken test, and you see who finished.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Team Training for resorts

All modules

Resort staff training: the courses Lisa teaches new hires and who has completed each, real Zanus AI screen — Real Zanus AI screen (demo data): AI Team Training, main training, seen closer.

AI File Cabinet

Event orders, vendor contracts and guest files in the resort's cabinet

AI File Cabinet keeps the resort's paperwork in one archive built like a real cabinet: drawers, a file per guest, supplier or contract, and folders inside. A banquet event order, a florist's agreement or a liquor license is read the moment it arrives and found again at the exact page. Each drawer has its own rights and retention, and every opening is audited.

TRY FREE 7 DAYS JUST A DEMO See more details about AI File Cabinet for resorts

All modules

Resort document management: every drawer of the archive with its retention and counts, real Zanus AI screen — Real Zanus AI screen (demo data): AI File Cabinet, The home, every drawer as a card, seen closer.

AI Time Machine

A returning resort guest's history laid out date by date

AI Time Machine builds a timeline from your own records: every visit, letter, note and document of a returning guest or a corporate account, each at its date. Before the anniversary couple's third stay or the annual sales conference comes up for renewal, your manager sees the whole story at a glance. It informs; a person on your team decides what to offer.

TRY FREE 7 DAYS JUST A DEMO See more details about AI Time Machine for resorts

All modules

Resort guest history timeline: one account's people, deals and every conversation in date order, real Zanus AI screen — Real Zanus AI screen (demo data): AI Time Machine, A contact open, his journey and his timeline, seen closer.

A day at the front desk

A day of guest inquiries at a resort

A resort hears from guests through six doors between sunrise and the bar's last call. The same AI keeps watch at each one, and your team is called in only where a person is needed.