Turn Facility Requests Into Confirmed Bookings AI answering service for government civic centers and public facilities

It answers the public for an agency when staff cannot get to the phone. Zanus AI does it with one AI on your own number, your website chat, your e-mail and your forms. At a civic center or public facility it answers availability and rental questions, books or holds rooms on their own calendars, takes messages with the callback number read back, and transfers the calls your rules send to a person.

Yes. Each space has its own calendar, so a caller asking about the banquet hall never lands in the gym's schedule. The AI offers the open dates, places a hold, confirms it to the renter, sends the reminders and leaves the approval to your coordinator. See how it works on the booking calendars page.

That is when many rental questions arrive, from people who plan their events around their own working day. The AI answers day and night under the after-hours rules you write: which questions it settles alone, which dates it may hold, and which calls go to the attendant on duty during an evening event.

No. It answers, books, holds, quotes and passes on. Every approval, rental agreement and permit stays with your staff, and it collects no card payments or deposits. It tells renters what your rules ask of them and where they pay, and the decision reaches the right person's desk with every detail already in place.

It speaks from your own pages and the rules you approved: room capacities, what each rental includes, parking, accessibility, opening hours and how to apply. Visitors can type or talk in 40 languages, a talking avatar is an option, and phone callers are answered in their own language too. When a question needs a person, the chat takes the details and passes them on.

It is not meant to. It takes the repeat questions, the overflow while the counter is busy and the calls that come after closing, so your coordinators and attendants can give their time to the renters on site and to the events themselves. You choose, desk by desk, how much the AI handles on its own.

Yes. The number printed on your signs, flyers and website stays the same. You forward it to the AI the way you would to an outside answering service, with no porting and nothing to install, and the AI transfers calls to any desk you name, saying who is calling and why.

You set the rules. Call recording is off as shipped, each department receives only its own transcripts, and staff see only the desks they are given. The AI releases no public record or personal file; those requests go to the office that handles them. Whether your set-up meets your records and privacy obligations is decided by your agency and its counsel.

Before each event, AI Auto-Call phones the renter. A yes confirms the date; a no frees the room on its calendar so another group can book it. A renter who wants a different date or setup is written down for your coordinator, and any follow-up stops the moment the renter replies.

You write the emergency instruction once. A caller who reports a fire, an injury or a threat hears it in your approved words, to hang up and call 911, and nothing is booked. A broken door, a spill or a projector that will not start becomes a ticket for the attendant on duty, and the call is transferred with the reason given.

Zanus AI is priced per company, never per seat, so every building, coordinator and attendant works under one subscription. You pick the modules your facility uses, and the plans are listed on the pricing page. The free trial lets you hear it answer your own rental questions before you choose.

The free trial builds a sandbox of your own civic center from your website and runs for 7 days, with no card: a phone line, your pages with Lisa on them and a dashboard. The demo shows the AI front office already set up and reaches your inbox in about 2 minutes, with nothing to configure.