What does a hotel answering service do for a vacation rental or guest house?
It answers the guests and future guests who call, chat, e-mail or fill in a form while you are busy, asleep or at another property, the way a front desk would. Zanus AI does it with one AI: it answers from the details you approved for each unit, holds the dates on that unit's calendar, takes messages with the callback number read back, and transfers the calls your rules keep for you or your co-host, saying who is calling and why.
Can the AI take reservations for my rental?
It books the dates into the right unit's own calendar by phone, chat or form and sends the confirmation, as your rules say. If you prefer, it only holds the dates and you confirm each stay yourself. It takes no card payments and no deposits: the guest pays the way you already take payments, which the AI explains in your words.
Does it replace the messages on the listing sites?
No. The messages inside the booking sites stay where they are today. Zanus AI answers the doors you own: your phone number, the chat on your website, your e-mail and your inquiry forms. Those are the guests who found you directly, and the ones a quick answer turns into a direct booking with no commission taken by a listing site.
Can it answer for several properties or rooms at once?
Yes. Tell Lisa about each unit: the beds, the bathrooms, the parking, the pet rule, the check-in time. Each unit keeps its own calendar, and a guest asking about the cottage hears the cottage's details, not the loft's. Every conversation lands on one record per guest in the CRM, so you and your co-host see the same history.
What happens when a guest has an emergency at night?
You write the instruction once, as an always-say rule. A guest who reports smoke, a gas smell, a flood or an injury hears your words telling them to call emergency services, and the call is transferred to the on-call number you named. Anything less urgent becomes a ticket for the morning, written in the guest's own words.
Will the AI give out door codes or Wi-Fi passwords?
Only what you approve. A never-say rule keeps lockbox and door codes out of every call and chat, whoever asks. The Wi-Fi name, the parking spot, the trash day and the other house details are answered when you put them in. Arrival instructions still reach your guests the way you send them today.
Can it take card payments or security deposits?
No. The AI takes no card numbers, no payments and no deposits, and it settles no damage claims or refunds. It answers, holds dates, prepares quotes from your rate sheet that wait for your yes, and passes on whatever needs you. Your payment process stays exactly as it is.
Which languages does it speak with guests?
The guest's own. A caller is answered in their language, the website chat speaks 40 languages by text or by voice, and a call can be put through to the co-host who speaks it. A family calling from abroad gets the same quick, friendly answer as a couple from the next town.
Can we keep the phone number on our listings?
Yes. The number on your listings, your website and your signs stays the same. You forward it to the AI much as you would to any answering service, with no porting and nothing to install, and you can switch the forwarding off whenever you like.
How much does a vacation rental answering service cost?
Zanus AI is priced per company, never per seat, so you, your co-host and your housekeeping lead all work under one subscription. You choose the modules your lodging business needs, from the phone alone to the whole front office, and every plan is listed on the pricing page.
Can it help fill the quiet weeks?
Yes, starting with the guests you already have. E-mail campaigns reach a filtered group, such as last summer's families, with an offer you approve; follow-ups stop the moment a guest replies; and stay gift cards are sold by phone, chat and e-mail for birthdays, anniversaries and the holidays.
What is the difference between the free trial and the demo?
The free trial builds a sandbox from your own website in about 2 minutes and runs for 7 days, with no card: a number that answers as your lodging business and a dashboard with your units. The demo shows the AI front office ready-made and arrives by e-mail in about 2 minutes, with nothing to set up.
