What is a hospitality answering service for a night club?
It is what picks up when nobody on the floor can: the calls, and with Zanus AI also the website chat, e-mail and your forms. It is not a room of operators reading a script. One AI answers on your own number, turns each request into a name on the guest list, a table held for the VIP host's yes or a buyout on the events calendar, and keeps each guest on one record.
Can the AI add names to our guest list?
Yes. A guest who calls, chats or fills in your form before the cutoff you set is added to that night's list with the number in the group. The AI tells them your arrival window, dress code and ID rule in your own words. After the cutoff it says what you told it to say, and your door team checks one list instead of screenshots from five phones.
How does it handle table and bottle service requests?
It takes the request the way a good host would: the night, the number of guests, the occasion, the section they want and any bottle preferences. Everything lands on one record for your VIP host or manager, and the table is held until they confirm. The host gives the minimum and the details; the AI tells the guest who will get back to them and when.
Can it book karaoke rooms by the hour?
Yes. Each karaoke room has its own calendar, so a caller, a chat or a form can ask for the large room from nine to eleven on Saturday and hear which times are free. The AI books the slot and sends the confirmation and a reminder, and AI Auto-Call can ring the group the day before: a yes keeps the room, a no frees it for the next party.
Will the AI tell guests our table minimums or prices?
No. The AI never types a price, a minimum, a room rate or a cover charge. When a guest asks what a table costs, it explains that your host confirms the figures, and it hands the request over with everything the host needs to answer. Proposals for private events are drafted from your own packages and go out only when the manager sends them.
Can it book private parties and full buyouts?
Yes, with the manager's yes. The AI answers the organizer's questions about capacity, rooms and dates from what you approved, books a walkthrough into the events manager's calendar and holds the date. The manager reviews the request, sends the proposal and confirms. Follow-ups go out over the next days and stop the moment the organizer replies.
What does the AI say about dress code and age rules?
Exactly what you wrote, nothing more. Your dress code, the age limit for each night and your ID policy are always-say rules, repeated word for word on the phone, in the chat and by e-mail. The AI never judges an outfit, checks no ID and never promises entry: who comes in is decided at the door by your staff.
Does the AI take deposits or card payments?
No. Nothing is paid through the AI, on the phone or in the chat, and it never asks for a card. Table and event requests wait for your host or manager, who sends the agreement and collects any deposit through the system you run today. Guests asking about payment hear the steps you approved, in your words.
Can it answer calls on our busiest nights?
Yes, every one of them at the same moment, on your own number. At midnight the phone is the last thing anyone in the club can hear, so the AI takes each call: guest list names, table requests, lost items, directions and parking. A caller your rules name, such as a promoter or a booking agent, is put through to the right person with who is calling and why.
Will it replace our VIP hosts and promoters?
No. It takes the repeat questions, the guest list names and the first answer to every table and event request, so your hosts spend the night with the groups at their tables and your promoters keep building the crowd. Confirmations, minimums and buyouts stay with the people who sell them, and each desk chooses AI only, AI first or a person first.
Can we keep our club's number, and does it speak other languages?
Yes to both. Keep the number on your flyers and listings and forward it to the AI: no porting and nothing to install at the venue. Every caller is answered in their own language, the website chat works in 40 languages, and a guest who wants a person can be sent to the host who speaks theirs.
How is the AI answering service priced for a club or lounge?
One subscription covers the whole business. Pricing is per company and never per seat, so the owner, the managers, the hosts and the door team all use it under the same plan, across the phone, the chat, e-mail and forms. Pick the modules your nights need; every plan is listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial runs for 7 days on a sandbox built around your own club or lounge from your website, with no card, so you can send it your own table requests, room bookings and guest list names. The demo is the AI front office already set up, with nothing to configure, and it lands in your inbox in about 2 minutes.
