For your lodge

Turn Lodge Inquiries Into Booked Getaways AI lodge booking software

Guests ask about cabins, activities and availability, but slow replies cost us the stay.

Zanus AI is lodge booking software with a hotel answering service built in: it takes every call, chat, e-mail and web form your guests send, at any hour, and replies from your own list of cabins, activities and seasons. It holds the cabin, books the guided trip or the canoe on its own calendar, calls before arrival to confirm, and leaves the deposit to your office or your booking link.

  • Guests answered the moment they reach out, by phone, website chat, e-mail or form, while you are out on the lake
  • Cabins held and activities booked from your own list: guided trips, boat and gear rentals, lessons and dinners
  • Arrivals confirmed by phone the day before: yes keeps the cabin, no opens it for the next guest
Try free 7 days: A free 7-day trial, set up in about 2 minutes, no credit card required. Per company, never per seat; have your lodge's website and an e-mail on the same domain ready.Just a demo: Nothing to set up: tell us where to send it and the AI demo reaches your inbox in about 2 minutes.
Lodge booking software at work: a host hands a cabin key to a couple at the log desk while the AI answers the phone
Answered by AI · 24/7

Your complete next-gen AI solution for your lodge

Every module below is shown at work in a lodge with cabins and guided trips. Tap a pill to see one, then try the whole set free for 7 days or ask for the AI demo.

Winner CES 2026 · ISE 2026 · TMCnet Enterprise AI Product of the Year 202624/7 on your own number40 languagesSet up in 2 minutes
Every module, shown at a lodge

The hotel answering service for lodges that runs the whole front office

A stay at a lodge begins weeks before the guest drives up the gravel road: a call about a cabin with a wood stove, a chat about the June walleye bite, an e-mail from a company planning a retreat, a form from a hunting party for opening week. One AI answers all of them from your cabin list, activity calendar and house rules, holds what the guest asks for, and books the guide, the boat or the lesson. Behind it stands the rest of the front office: arrival calls, group quotes, gift cards for a weekend away, guest requests turned into tickets, and a helper your seasonal staff can ask about the property. Every module has its own screen, shown at a lodge: open one, start the 7-day free trial, or ask for the AI demo.

Answers & books: the phone, the chat, the inbox and the forms

Cabins, activities and dates answered the moment a guest asks, and the cabin held while the stay is settled.

AI Phone

Every cabin call answered while your guides are on the water

AI Phone picks up the lodge line on the first ring, at dawn or close to midnight, and talks in the caller's own language; your number stays yours and is simply forwarded. A couple asking for a cabin with a wood stove hears what you approved, and the guided morning is booked or moved before they hang up. When they want the owner, the call is passed on with who is calling and why, or a message is taken and the callback number read back. That is lodge booking software that talks.

All modules
Lodge booking software phone setup: picking a toll-free lodge number with letters for guest calls, real Zanus AI screen
Real Zanus AI screen (demo data): AI Phone, Numbers, every company number and how each answers, seen closer.

AI Booking

Cabins, guides and canoes booked into their own free slots

AI Booking keeps a calendar for each cabin, each guide and each boat or canoe, and fills only the open times, whether the guest reaches you by phone, in the website chat, through a form or on your own booking page. If you run two properties, each location keeps its own book. No booking enters the book until the guest is verified, and a reminder goes out ahead of the arrival day. This is lodge booking software that works every door at once.

All modules
Lodge booking software calendars connected, so cabins and guides are booked only in free slots, real Zanus AI screen
Real Zanus AI screen (demo data): AI Booking, your calendars connected, seen closer.

AI Webchat

Late-night website questions about cabins answered in the chat

AI Webchat answers visitors on your lodge website by text or by voice, in 40 languages, using only your pages and the documents you approved: the cabin sizes, the pet rules, the dock, the season dates. A family planning a week in July can pick their dates and book right in the conversation. When a guest asks for a person, or the chat is not sure of an answer, it offers one of your staff instead of guessing. Think of it as lodge booking software that greets every visitor.

All modules
Lodge booking software website chat, live: guests asking about cabins and dates answered now, real Zanus AI screen
Real Zanus AI screen (demo data): AI Webchat, sessions and activity the conversations of the day, seen closer.

AI E-mail

Retreat and group stay e-mails sorted and drafted by morning

AI E-mail reads every message that reaches the lodge inbox and files it with the right desk: reservations, group retreats, the dining room, the gift shop. For each one it drafts a reply in the guest's language from the information you approved. You choose which kinds leave on their own, say directions or check-in times; everything else waits for a person with the draft already written. The rules you teach it about senders keep newsletters and junk off the desk.

All modules
Lodge inbox sender rules: what the AI was taught to keep, set aside or pass to a person, real Zanus AI screen
Real Zanus AI screen (demo data): AI E-mail, Company admin, the mailboxes, the domains and who answers each desk, seen closer.

AI Web Forms

Lodge inquiry forms that write back before the guest closes the tab

AI Web Forms puts inquiry forms on your lodge website that reply as soon as they are sent, in the language the guest wrote in. You add up to five questions of your own, such as party size, the cabin they prefer or whether they bring their own boat. A form can ask for a file, like a group's rooming list, or book a slot straight away. Your screening rules are read on every request, and the contact record is created for your desk.

All modules
Lodge web forms list: guest inquiry forms that reply the moment a stay request is sent, real Zanus AI screen
Real Zanus AI screen (demo data): AI Web Forms, main web forms, seen closer.

AI Avatar

A friendly face that welcomes guests to your lodge website

AI Avatar gives the chat on your lodge site a face whose lips move with her voice. She greets each visitor by voice or text in their language, walks them through the cabins, the trails and the dining room from the pages you approved, and passes them to the right person when they want the front desk or the guide shack. She never claims to be one of your staff, and you can test what a visitor sees before you save.

All modules
Lodge website avatar settings: her voice per language, the site tour and the pictures she shows, real Zanus AI screen
Real Zanus AI screen (demo data): AI Avatar, a picture over the page when the visitor asks, seen closer.

Sells: groups quoted, past guests invited back

Retreat quotes from your own price list, follow-ups that stop when the guest answers, off-season e-mails and gift cards for a weekend away.

AI CRM

Every returning guest's calls and stays on one lodge record

AI CRM builds each guest's record by itself from calls, chats, e-mails and forms, so the angler who rang in April and wrote again in May sits on one page with the full conversation, where it came from, the language and the time zone. People from the same company planning a lodge retreat are grouped together, and a deal opens the moment someone asks what a group stay would cost, so nothing slips between the first call and the booking.

All modules
Lodge guest CRM settings: how calls, chats and e-mails fill each guest record by themselves, real Zanus AI screen
Real Zanus AI screen (demo data): AI CRM, New contact, the form in three folded sections, seen closer.

AI Quoting

Retreat and wedding packages quoted from your lodge's own rates

AI Quoting prices a company retreat, a family reunion or a wedding weekend from your own lodge price list, whether the request came in by call, chat, e-mail or a purchase order. No quote leaves before you say yes. The planner opens a quote page of their own and accepts it there, and payment happens the way your lodge already takes it; the AI never handles a card itself.

All modules
Lodge group quote paid, with its invoice and the stage bar from quote to payment, real Zanus AI screen
Real Zanus AI screen (demo data): AI Quoting, paid the order with its invoice and the stage bar, seen closer.

AI Proposal Studio

Corporate retreat requests answered with a proposal on your letterhead

AI Proposal Studio reads a company's retreat request and every attached document page by page, then asks three questions at most, perhaps about meals or the meeting room. It writes the proposal from what your lodge knows, prices each line from your own rate card and prints it on your letterhead. A manager approves it, a person sends it, and from then on it is tracked, so you see which retreat proposals were opened, won or lost, and why.

All modules
Lodge retreat proposal reports by period: sent, opened, won, lost and the reasons why, real Zanus AI screen
Real Zanus AI screen (demo data): AI Proposal Studio, Settings, the presets: the four house presets and the company's own as cards, the editor and the house, seen closer.

AI Inventory

Kayaks, snowshoes and fishing gear held for the guest who calls

AI Inventory is the list of everything the lodge rents, sells or services, from kayaks and snowshoes to the flies and fleece jackets in the gift shop, each with a picture, a price and a quantity. On the phone and in the chat the AI tells a guest whether an item is on hand and its price exactly as its card reads, e-mails the item's page, holds it for the hours you set, or books the rental for their dates.

All modules
Lodge rental and gift shop inventory: the connected store cards behind the item list, real Zanus AI screen
Real Zanus AI screen (demo data): AI Inventory, The quick actions on a row, sold, reserved, price and promotion, seen closer.

AI Gift Cards

A weekend at the lodge given as a gift, sold on every channel

AI Gift Cards sells cards for an amount or for a named service, like a guided morning on the lake or a dinner for two, on your own gift page, over the phone, in the chat and at the lodge desk. A card that was bought never expires and carries no fee. You can print QR cards for the counter, redeem them on a call or at the desk from any phone, and a company wanting ten or more for its team gets one quote.

All modules
Lodge gift cards table: each card sold, delivered, redeemed and counted, with its balance, real Zanus AI screen
Real Zanus AI screen (demo data): AI Gift Cards, the settings, seen closer.

AI Follow-up

Open lodge inquiries followed up until the guest writes back

AI Follow-up writes to the guests whose inquiry or quote is still open: the family that asked about August and went quiet, the hiking club that never answered the retreat quote. Each e-mail is written new from what that person told the lodge, so no two read alike. The moment they reply, the sequence stops and the reply lands with your staff, who see every contact's mails, opens and answers on one list.

All modules
Lodge inquiry follow-up activity per guest: mails sent, opens and replies waiting for you, real Zanus AI screen
Real Zanus AI screen (demo data): AI Follow-up, Activity, what happened for every contact over the period, seen closer.

AI Marketing

Shoulder-season e-mails to past lodge guests who said yes

AI Marketing sends e-mail campaigns to the group of guests you filter, perhaps the anglers who came for the spring opener or the families who booked a ski week. Every message is written from your approved lodge information in each guest's own language, and only contacts whose consent allows it receive one. When someone answers, the AI replies from your knowledge or hands the conversation to a person at the desk.

All modules
Lodge e-mail marketing settings for campaigns to past guests whose consent allows it, real Zanus AI screen
Real Zanus AI screen (demo data): AI Marketing, marketing automated followups, seen closer.

AI Auto-Call

Arrival calls that keep every booked lodge cabin filled

AI Auto-Call rings the guests due in the coming days from your own lodge number, each in their own language, and places many of these calls at once while your desk checks people in. It understands yes, no or another date: a yes confirms the stay, a no opens the cabin again, and a wish to move the date goes to your staff. Every answer is written to the log, and you set the calling hours.

All modules
Lodge arrival confirmation calls set up: the outgoing line, calling hours and calls at a time, real Zanus AI screen
Real Zanus AI screen (demo data): AI Auto-Call, Settings: the line, the hours, the calls at a time, seen closer.

AI Demo

Your lodge presented to a retreat planner by Lisa, on a personal link

AI Demo builds a personal presentation of your lodge from your own pages, photos and videos: the cabins, the lake, the great hall where a company can meet. Lisa presents it live on a link made for that one planner, in their language, and they can stop her at any moment with a question. You release each presentation before it goes out, and anything Lisa cannot answer is written to your gap log for you to fill.

All modules
Lodge AI demo requests pending approval, with the figures of the past month above them, real Zanus AI screen
Real Zanus AI screen (demo data): AI Demo, ai demos the page and pending approval, seen closer.

AI Live Meetings

Walk a planner through the lodge in a room with your name on it

AI Live Meetings opens a room branded with your lodge's name, and the planner joins from a link in the browser with nothing to install. Your floor plans, cabin photos and aerial videos sit one click away. Press STAND BY to hide your screen while you open a private file, and Lisa's notes of the call wait for your confirmation. The same room serves for screen sharing when a guest needs help on a support call.

All modules
Lodge live meeting room settings for showing cabins and grounds to planners online, real Zanus AI screen
Real Zanus AI screen (demo data): AI Live Meetings, live demos demo templates, seen closer.

AI Online Meetings

Meetings with event planners and outfitters, no download needed

AI Online Meetings runs your calls with planners, outfitters and suppliers right in the guest's browser, with no install and no account to create. They wait in a waiting room carrying your lodge's brand until you let them in. Pick a template for each kind of meeting, such as a wedding walkthrough or a supplier review, and afterwards Lisa writes the summary, the decisions and the next steps for your yes.

All modules
Lodge online meetings in the browser, with Lisa's summary, decisions and next steps, real Zanus AI screen
Real Zanus AI screen (demo data): AI Online Meetings, main online meetings, seen closer.

AI Partner Portal

Travel advisors and outfitters who send guests to your lodge

AI Partner Portal lets the travel advisors, outfitters and tour operators who refer or resell your lodge apply on one link or by your invitation. The AI looks each applicant up on the web for your review, and you approve them with the scopes you choose and a status that ends on its date. Wholesale tiers sort them, and the Approved tab counts each partner's demos and sales.

All modules
Lodge partner portal settings for travel advisors and outfitters who refer guests, real Zanus AI screen
Real Zanus AI screen (demo data): AI Partner Portal, resellers reseller form editor, seen closer.

Supports: every guest request tracked to the person who fixes it

A cold cabin, a lost jacket, a gift shop return or a call the caretaker took, written down and followed through.

AI Tickets

Guest requests during the stay tracked until someone handles them

AI Tickets turns every call, chat, e-mail and form about a problem at the lodge into a tracked request, with the whole conversation and the guest identified. A guest asking how to light the wood stove gets the answer from your knowledge at once; a leaking faucet in cabin seven waits for the caretaker you named. You see who answered each request, the AI or a person, how long it took and how the guest rated it.

All modules
Lodge guest requests answered: who replied, AI or person, the time to answer and the rating, real Zanus AI screen
Real Zanus AI screen (demo data): AI Tickets, main tickets, seen closer.

AI Returns & Warranty

Lodge shop returns and gear warranty claims checked for you

AI Returns & Warranty starts with troubleshooting, so a guest whose heated gloves from your lodge shop stopped working first gets the simple fixes. Then it finds the purchase in your records, works out whether the warranty still covers it, checks the request against the return rules you wrote in plain words and asks for anything missing. Every return waits for your yes, and each e-mail to the guest is written for you.

All modules
Lodge shop return in review: purchase found, warranty checked against your rules, your decision, real Zanus AI screen
Real Zanus AI screen (demo data): AI Returns & Warranty, RMAs · a request in review, identified, judged against your rules, your decision, seen closer.

AI Calls Transcripts

Calls your front desk takes, written down on the guest's record

AI Calls Transcripts writes down the calls your hosts take on the computer or in the phone app, every leg of a transferred call included, and puts a summary on the guest's record next to what the AI said before the hand-over. The lodge manager reads what was promised about a late check-in without having to ask. Recording stays off until you switch it on.

All modules
Lodge host call notes: transcribed calls and their summaries waiting in each person's messages, real Zanus AI screen
Real Zanus AI screen (demo data): AI Calls Transcripts, What happened, the summary of the week, seen closer.

AI Calls Teleprompter

The right lodge answer on your host's screen while the guest talks

AI Calls Teleprompter listens while a guest talks to your host and shows the answer from your lodge knowledge on the host's screen, with the source it came from: the dining room hours, the check-out time, the rule on campfires near the cabins. It never speaks on the call; your person stays the voice the guest hears. What it shows follows the rules you wrote, what to always say and what never to say.

All modules
Lodge call rules table the teleprompter reads from: always say, never say and each answer, real Zanus AI screen
Real Zanus AI screen (demo data): AI Calls Teleprompter, The rules, one table of what the AI must and must not do, seen closer.

Helps your team: guides, hosts and seasonal staff answered from your own documents

House rules, trail notes, signed waivers and training courses your crew can look up, with the source shown.

AI Team Assistant

Seasonal staff answered from the lodge handbook, page cited

AI Team Assistant answers your crew from your own documents and from the records each person is allowed to open, never from the internet. A new dock hand asking about the life jacket check gets the answer with its document and page. When nothing is written about it, the assistant says so and logs the gap. Each morning before the lodge desk opens it also writes a short briefing of yesterday and of what waits today.

All modules
Lodge team morning briefing: yesterday's work, today's bookings and what needs a person first, real Zanus AI screen
Real Zanus AI screen (demo data): AI Team Assistant, Today, the morning briefing, seen closer.

AI Chat for your team

Web answers for your lodge crew, every fact with its source

AI Chat for your team searches the web the way your lodge crew asks: the hours of the nearest hardware store, the road report for the pass, a pharmacy open on Sunday for a guest. It reads the pages, shows where each fact came from and checks it before anyone acts on it. It never reads your guest records, and each staff member gets a personal chat link you can pause or revoke.

All modules
Lodge crew chat links: every personal link active, paused, expired or revoked side by side, real Zanus AI screen
Real Zanus AI screen (demo data): AI Chat for your team, Personal chat links, the All tab with every state side by side, seen closer.

AI Knowledge

One tree of lodge facts that every channel answers from

AI Knowledge gathers your website, your house rules, your cabin descriptions and your seasonal facts into one tree, and the phone, the chat, the e-mail and the forms all answer from it. A question it cannot answer, such as whether the ice road is open this week, is left for your staff instead of guessed. The rules are tested every night, and nothing new goes live until a person at the lodge approves it.

All modules
Lodge knowledge base rules for one department, the facts every guest channel answers from, real Zanus AI screen
Real Zanus AI screen (demo data): AI Knowledge, pages and articles add a page, seen closer.

AI Team Training

New seasonal hires taught the lodge's ways by voice

AI Team Training lets the person who knows a job explain it once, talking or typing: opening a cabin for the season, checking in a hunting party, closing the dining room at night. Lisa then teaches it to every new hire at the lodge by voice and on screen through a personal link. The new hire can ask at any moment and finishes with a spoken test, and you see who completed it before the summer rush.

All modules
Lodge seasonal staff training book reviewed: the findings to fix before new hires are invited, real Zanus AI screen
Real Zanus AI screen (demo data): AI Team Training, Review the book, the findings with their one button, seen closer.

AI File Cabinet

Lodge contracts, waivers and permits filed where you can find them

AI File Cabinet keeps your lodge paperwork in one archive shaped like a real cabinet: drawers, one file per guest, supplier or contract, and folders inside. Each document is read as it arrives, so a signed activity waiver or a group contract turns up again at the right page. You set rights and retention for each drawer, and every time a file is opened, the opening is audited.

All modules
Lodge document filing: a contract open over its drawer, the facts read from it and its versions, real Zanus AI screen
Real Zanus AI screen (demo data): AI File Cabinet, A document on its sheet over the drawer: the preview, the kind, the facts read with who said each, the, seen closer.

AI Time Machine

A returning guest's whole history with the lodge on one timeline

AI Time Machine lays out a timeline from your own records: every stay, letter, note and document of a returning guest at its date, or the story of a project such as the new boathouse. Before you call a family that has come back every fall, you see what happened and when, from their first inquiry onward. It informs; a person at the lodge decides what to do next.

All modules
Lodge guest history timeline: a returning guest's journey, mails, replies and deals on one panel, real Zanus AI screen
Real Zanus AI screen (demo data): AI Time Machine, A deal open, the stage, the person and the history, seen closer.
A day at the front desk

A day at a lodge, door by door

On a busy day a lodge hears from guests through six different doors. The same AI stands at each one, and your people only see what needs their hands.

Before the boats go out

An angler calls while your guides are loading the boats. The AI tells him which mornings still have a guide free, books a half day on that guide's calendar, holds a boat for the afternoon and reads his callback number back before he hangs up.

A family picks a cabin

A mother chats in French from your website, by voice, about a cabin with two bedrooms, a dock and room for the dog. The AI answers from your cabin list and pet rules, holds the lakeside cabin for her dates, and sends her to your booking link for the deposit.

A retreat planner writes in

A company asks by e-mail about three nights for eighteen people, with meals, a meeting room and a guided hike. AI E-mail files it under group sales and drafts the reply; the quote, built from your own price list, waits for your yes, and the follow-ups stop once the planner answers.

A new host's first busy afternoon

A guest asks your newest hire about boat launch hours and this week's burn rules. While they talk, the answer from your house rules shows on her screen with its source, the call is transcribed for the manager, and after her shift she takes the training course the owner recorded by talking.

Tomorrow's arrivals, confirmed

AI Auto-Call phones the guests due tomorrow, each in their own language. A yes confirms the cabin and the guided trip, a no frees both for the next inquiry, and a request for a late check-in goes straight to the person at the desk.

A hunting party, after dark

The leader of a party of six fills in your web form for opening week while the lodge is asleep. He gets an answer in seconds with the cabins and guide days still open, the two bunkhouses are held for him, and his whole request waits on the owner's list at breakfast.

Your rules

What the AI leaves to you and your guides

A lodge runs on judgment calls about weather, water and people. You write the limits once, and the AI keeps them on every call, chat and e-mail.

No card payments, no deposits taken

The AI holds a cabin and books the activity, then passes the deposit to your office or your own booking link. It never asks a guest for a card number.

No licenses, tags or permits

It can tell a guest what your lodge says about fishing licenses or hunting tags and where to get them, but it sells and issues none of them.

Weather and water calls stay with your guides

Whether a trip goes out in the wind, on early ice or after fresh snow is your guide's decision. The AI shares only the conditions note you approved and passes the question on.

Emergencies hear your words

A caller who mentions an injury, a fire or someone missing on the trail hears your always-say instruction to call emergency services, and the call goes to the person on duty.

Refunds and exceptions go to the owner

Cancellations outside your policy, refund requests and special deals are written down in full for the person you name, never decided by the AI.

A person whenever your rules say so

Each desk, from the front desk to the guide shack, is set to AI only, AI first or a person first, and you decide when a guest reaches someone.

Compared

Hotel answering service, voicemail or lodge booking software: what owners weigh

When the phone rings while everyone is out on the water or the slopes, lodge owners usually weigh three answers: carry the phone themselves, hire an outside answering service staffed by people, or lean on lodge booking software and a shared inbox. Here is how one AI front office compares.

What the lodge needsThe owner's cell and voicemailAn outside answering serviceLodge booking software and an inboxZanus AI
Calls while the crew is out guidingVoicemail until someone is backA message slip for laterNo one on the phoneAnswered at once, the guide's morning booked
Questions about cabins and activitiesAnswered from memory, when there is timeRead from a short scriptAn FAQ page to scrollAnswered from your own cabin and activity list
Holding a cabin while a guest decidesA note on the whiteboardNot coveredOnly after a paid bookingHeld for the guest, the deposit left to your office
Group retreats and hunting partiesLong e-mail threads at nightContact details passed onA form that lands in the inboxA quote from your price list, waiting for your yes
Guests who write in other languagesWhoever speaks it, if anyoneMostly EnglishA translation plug-inThe guest's own language on the phone, 40 on the chat
Confirming tomorrow's arrivalsCalls made by hand at the end of the dayNot coveredA reminder e-mail nobody answersConfirmation calls: yes keeps the cabin, no frees it
Set-upNothing to set up, nothing coveredContracts and call scriptsA widget, an inbox and a plug-in to connect2 minutes, from your website

Booking software takes bookings at one door and a staffed answering service takes messages. Zanus AI answers every door with the same cabin list, the same rules and the same guest record, holds and books what a guest asks for, and hands your people whatever your rules keep for them.

Set-up

Your lodge's AI front office, set up in 2 minutes

Forward the lodge line

Guests keep calling the number on your website and your brochures. You forward it to the AI; nothing is ported and nothing gets installed at the lodge.

Tell Lisa about your lodge

List your cabins, activities, guides, seasons, check-in times and house rules. Lisa reads your website for everything else and shows you each change before it goes live.

Set the lines it never crosses

Name who takes guide questions, which requests wait for the owner, and the emergency instruction every caller must hear.

See it work

Two ways to watch it work for your lodge

Try it free with your own lodge

Hand Lisa your lodge's website and she builds a private sandbox around it for 7 days: a phone line that answers as your lodge, your own site with Lisa on it, and a dashboard filled with your cabins and activities. Your real phone and website stay exactly as they are.

No card needed. One trial per company, with an e-mail on your website's domain.

TRY FREE 7 DAYS

Just the demo, nothing to set up

Watch the AI front office take a call, hold a cabin and file a guest request with nothing to prepare. Say where to send it, and the demo lands in your inbox in about 2 minutes.

No sales call, only the demo by e-mail.

JUST A DEMO
Frequently asked questions

Questions lodge owners ask about a hotel answering service

What is a hotel answering service, and how does it work at a lodge?

It is the service that answers your guests when you cannot: the phone, the website chat, the e-mail and the web forms. Zanus AI does it with one AI that knows your cabins, activities, seasons and house rules. It answers questions, holds cabins, books guides and rentals into their own calendars, calls guests before arrival and passes everything that needs a person to the right one.

Can the AI hold a cabin and book guided trips or rentals?

Yes. Each cabin, guide, boat or piece of gear can have its own calendar or hold. The AI checks what is free on the guest's dates, holds the cabin, books the guided half day or the kayak, and sends a confirmation. Confirmation calls follow before arrival, and a no frees the cabin for the next guest.

Does it take deposits or card payments?

No. The AI never asks for a card number and takes no payment. Once the cabin is held, it passes the deposit to your office or sends the guest to your own booking link, as you choose. The hold, the guest's questions and the whole conversation stay on one record for your desk.

Does it replace our lodge booking software?

No. Zanus AI is the front office in front of it. It answers, holds, books activities and follows up, and keeps the record of every conversation with each guest. Your lodge booking software and the way you take payments stay as they are today, and your desk finishes each booking there.

We run a fishing lodge. How does it sit next to our fishing lodge booking software?

Side by side. The AI answers the angler who calls at dawn or writes at midnight, tells him which days a guide is free, books the guide's half day on that guide's own calendar and holds a boat. Your fishing lodge booking software keeps the stays and the deposits, and your desk closes each booking there.

We are out on the lake or the trail all day. Who answers the phone?

The AI does, on the number your guests already know. You forward the lodge line, with no porting and nothing to install, and every call is answered at once, day or night. When a caller needs you, the AI transfers the call and says who is calling and why, or takes a message and reads the callback number back.

Can it answer questions about fishing licenses, hunting tags or conditions?

Only from what you approved. Write down what you tell guests about licenses, tags, trail and lake conditions or snow, and the AI repeats it in your words. It sells and issues no license, tag or permit, and whether a trip goes out is always left to your guides.

What happens if a guest calls with an emergency?

You write an always-say rule for it. A caller who mentions an injury, a fire or someone missing on the water hears your instruction to call emergency services, and the call is put through to the person on duty. The AI books nothing on that call and gives no safety advice of its own.

Which languages does it speak with guests?

The guest's own. Callers are answered in their language, the website chat works in 40 languages by text or by voice, and a call can go to the team member who speaks it. A talking avatar can greet visitors on your website as well.

Can it help fill the shoulder season and quiet weekdays?

Yes. Send an e-mail campaign to a filtered group, such as last fall's hunting parties or the families who came in July. Sell gift cards for a weekend away on every channel, quote retreats from your own price list, and let follow-ups run until the guest replies, then stop on their own.

How much does a hotel answering service cost for a small lodge?

You pay per company, never per seat, so the owner, the hosts and every guide work under one subscription. Pick the modules your lodge needs, from the phone alone to the whole front office; the plans are on the pricing page.

What is the difference between the free trial and the demo?

The free trial builds a sandbox of your own lodge from your website and runs for 7 days, with no card. The demo is ready-made: you watch the AI front office at work without setting anything up, and the link reaches your inbox in about 2 minutes.

How fast can it start answering our guests?

In about 2 minutes. Forward the lodge line, tell Lisa your cabins, activities, seasons and rules, and the AI starts answering. Every change Lisa proposes is shown to you first and goes live only when you say yes.

More for hospitality: AI answering service for hospitality · AI rental holds for resorts · AI pre-arrival calls

For your lodge

Try your lodge's complete AI front office free for 7 days

Every guest answered, every cabin held, every guide's day booked, tomorrow's arrivals confirmed, and a crew that can look up any house rule in seconds.

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