For your library
Patrons need quick answers on hours, programs and services, but our staff are helping people at the desk.
Zanus AI is the AI library chatbot on your website, and the same AI answers your library's phone, e-mail and web forms from the information you approved, so hours, programs, room bookings and card questions are settled before anyone walks in. It books meeting rooms and program places into their own calendars and passes account questions to your circulation staff, while the people at the desk stay with the patrons in front of them.
Your complete next-gen AI solution for your library
Every module below is shown at work in a library, from the reference desk phone to the meeting room calendar. Pick one to see it, then test the whole set free for 7 days or ask for the AI demo.
A library hears the same questions all day long: are you open on Monday, is there storytime this week, can I book the study room, what do I bring for a card. One AI now answers them at every door, by phone, website chat, e-mail and web form, from the hours, calendars and policies your library approved. It books the rooms and the program places, writes down what only staff can settle, and gives your librarians, desk assistants and volunteers answers from your own manuals. It replaces the recorded hours line, the separate chat widget and the room-booking tool many libraries juggle side by side. Open any module to see its own screen in a library, then test everything free for 7 days or ask for the AI demo.
The questions patrons ask before they come in, answered at once, with the room or the program place booked.
AI Phone
AI Phone picks up the library's own number on the first ring, morning to night, and answers each caller in their language: is the north branch open on Presidents' Day, where do I park, can I print from my phone. It books a study room or a tech help slot during the call, puts a caller through to the reference desk after saying who it is and why, and reads back the callback number on every message it takes.
All modules
AI Booking
AI Booking fills each study room, meeting room, 3D printer and one-on-one librarian session in its own free hours, branch by branch, whether the patron calls, writes in the library chatbot, sends a form or opens your booking page. The patron is verified before anything enters the book, a session is moved or confirmed the same way, and a reminder goes out before the day so a reserved room is not left sitting empty.
All modules
AI Webchat
AI Webchat is the library chatbot on your website. A patron types or speaks in any of 40 languages and hears back from your own pages and the documents you approved: what a first library card needs, whether teen gaming night is on this Friday, how borrowing e-books works. It can sign them up for a program in the same conversation, and it offers a librarian when they ask for one or when it is not sure of the answer.
All modules
AI E-mail
AI E-mail reads every message that reaches the library and sends it to the right desk: children's services, adult programs, circulation, the branch manager. For each one it drafts a reply from your approved information, in the language the patron wrote in, whether it offers boxes of paperbacks for the book sale or asks about the summer reading log. The kinds you pick go out on their own; the others wait for a librarian with the draft already written.
All modules
AI Web Forms
AI Web Forms puts your library's forms on the website and answers each one the moment it is sent, in the patron's language. An exam proctoring request books its slot with the reference desk; a local author proposing a talk attaches the flyer; a meeting room request asks up to five questions of your own, such as the group's size and whether it charges admission. The form reads the screening rules you wrote, and the contact record is created on the spot.
All modules
AI Avatar
AI Avatar gives the library chatbot a face whose lips follow her voice. She greets a visitor by voice or in writing in their own language, which helps a newcomer to town or an older patron who would rather listen than read, and explains from your approved pages how to get a card, where the children's room is and what each branch offers. She passes the visitor to the right librarian and never claims to be one of your staff.
All modules
Program e-mails to the patrons who asked for them, room rental quotes from your fee list, and follow-ups that stop when a group replies.
AI CRM
AI CRM writes its own records from the library's calls, chats, e-mails and forms, so a whole conversation sits on one page with where it came from, the language and the time zone. The teachers of one school, or the members of one community group, are kept together. When a nonprofit asks what renting the auditorium for a fundraiser involves, a deal opens by itself and the branch manager sees it the same day.
All modules
AI Quoting
AI Quoting prices a room request from the fee list your library adopted, whether it came on a call, in the chat, by e-mail or as a purchase order from a company. A quote for the auditorium with the projector and an evening of setup waits for your yes before it leaves. The group accepts it on its own quote page and pays the way your library takes payments; the AI itself takes no card.
All modules
AI Proposal Studio
AI Proposal Studio reads a request and its attachments page by page, such as a school district asking for a year of class visits or a company planning a training day in your meeting rooms. It asks three questions at most, writes from what your library knows, prices every line from your own rate card and prints on your letterhead. A manager approves it, a person sends it, and it is tracked from there.
All modules
AI Inventory
AI Inventory keeps the items your library sells or rents apart from the book catalog: the Friends bookshop shelves, earbuds and tote bags at the desk, the projector and sound kit rented with the auditorium, each with a picture, its price and how many are left. On a call or in the chat the AI says whether one is there and its price as written on its card, e-mails its page, sets one aside for the caller for the hours you choose, and books a rental.
All modules
AI Gift Cards
AI Gift Cards sells your library's gift cards on its own gift page, on the phone, in the chat and at the desk, for an amount or for a named service such as a makerspace workshop series. A purchased card never expires and carries no fee, QR cards print for the holiday table, and staff redeem one on any phone or during a call. A local company can order ten or more for its employees as one quote.
All modules
AI Follow-up
AI Follow-up writes again to the inquiries and quotes your library left open: the couple who asked about the reading garden for their wedding, the school that wanted a date for its class visit, the club that never confirmed its standing room booking. Each e-mail is written fresh from what that person said, and the moment someone replies, the sequence stops and the reply lands with your staff.
All modules
AI Marketing
AI Marketing sends e-mail campaigns to the contacts you filter, such as parents who joined a children's program last year or adults who came to a job search workshop. Each message is written from your approved knowledge, in the reader's own language, and goes only to people whose consent allows it. When a patron writes back about the summer reading kickoff or the author visit, the AI answers or hands the reply to a librarian.
All modules
AI Auto-Call
AI Auto-Call phones the patrons booked for tomorrow from the library's own number, many at once, each in their own language: the one-on-one tech help appointment, the ESL conversation circle, the study room at nine. It understands yes, no or another day. Yes confirms the place, no releases it for someone else, and a request for another day goes to your staff. Every answer is logged on the booking.
All modules
AI Demo
AI Demo builds a personal presentation from your library's pages, pictures and videos for one organization, such as a nonprofit choosing a hall for its annual meeting or a principal weighing class visits. Once you release it, Lisa presents it live on a personal link in their language, and they can stop her at any point with a question. Whatever she cannot answer is written to your gap log for staff to fill.
All modules
AI Live Meetings
AI Live Meetings gives your library a room with its own name. A patron who cannot get the e-reader app working joins from a link in the browser, with nothing to install, and the librarian shares the screen to walk through it. Your how-to guides, pictures and videos are a click away; STAND BY hides the screen while a private file is opened; Lisa's notes of the session wait for the librarian's confirmation.
All modules
AI Online Meetings
AI Online Meetings runs a library's video meetings in the guest's browser, with no download and no account to make. Members of the evening book club or the Friends of the Library board wait in a waiting room carrying your library's name until a staff member lets them in, and each kind of meeting has its own template. Lisa writes the summary, the decisions and the next steps, and they wait for your yes.
All modules
AI Partner Portal
AI Partner Portal lets the event planners, caterers and community organizations that refer outside bookings to your library's venues apply on one link or by your invitation. The AI looks each applicant up on the web so you can review what it found, then you approve them with the scopes you pick and a status that ends on a date you set. The Approved tab counts each partner's demos and sales.
All modules
Interlibrary loan requests, lost cards, complaints and the calls your staff take, each one in front of the right person.
AI Tickets
AI Tickets turns the library's calls, chats, e-mails and forms into tracked requests, each with the whole conversation and the patron identified: a lost card, a suggestion that the library buy a new title, a broken self-checkout, a complaint about noise on the quiet floor. The AI answers what your knowledge already covers, such as how to replace a card, and the rest waits for the person you name at that desk.
All modules
AI Returns & Warranty
AI Returns & Warranty starts with troubleshooting when a patron says the earbuds bought at the desk have no sound or a paid 3D print came out wrong. It finds the purchase in your library's records, works out whether the warranty still covers it, checks the request against the rules you wrote in plain words and asks for whatever is missing. No return goes through without your yes, and every e-mail is written for you.
All modules
AI Calls Transcripts
AI Calls Transcripts writes down the calls your librarians take on the computer, in the phone app and on every leg transferred from the AI, each with a summary on the patron's record next to what the AI said earlier. When a reference question moves from the main desk to the branch manager, the next person reads the whole thread first. Recording stays off until your library switches it on.
All modules
AI Calls Teleprompter
AI Calls Teleprompter listens while a patron on the line asks about the makerspace rules or what the library needs before an exam can be proctored, and puts the answer from your approved knowledge on the staff member's screen, with the source it came from. It never speaks on the call: your library's staff member stays the voice the patron hears, just with the policy in front of them.
All modules
Answers your librarians, desk assistants and volunteers can ask, training written by talking, and every document read and filed.
AI Team Assistant
AI Team Assistant answers your librarians, shelvers and volunteers from the library's own documents and from the records each person is allowed to open, never from the internet. A new shelver asks how to handle an unattended child at closing, and the answer quotes the policy with its document and page. When nothing is written on a subject, it says so plainly and logs the gap for the manager to fill.
All modules
AI Chat for your team
AI Chat for your team searches the web the way your staff ask: the release date of a new title for a display, an author's tour stops before a visit request, the state library's next training dates. It reads the pages, shows where each fact came from and checks it before anyone at the library acts on it. It never reads your library's records, so patron files stay out of it.
All modules
AI Knowledge
AI Knowledge keeps your library's website, policies, rules and facts in one tree, and the library chatbot, the phone, the e-mail and the forms all answer from it. The snow-day closure, the new Sunday hours at a branch and the meeting room policy are entered once. A question it has no answer for is left for your staff, never guessed; the rules are tested every night, and nothing goes live until a person approves it.
All modules
AI Team Training
AI Team Training lets your circulation supervisor explain a job once, by talking or typing: opening the branch, registering a new card, running summer reading sign-ups. Lisa then teaches it to every new hire by voice and on screen on a personal link, answers their questions whenever they ask, and ends with a spoken test. You see who in the library has finished and who has not.
All modules
AI File Cabinet
AI File Cabinet files the library's paperwork like a real cabinet: a drawer for room rental agreements, one for donors and gift agreements, one for vendor contracts and board minutes, with a file per group, supplier or contract and folders inside. Each document is read when it arrives and found again at the right page. Rights and retention are set per drawer, and every opening is audited.
All modules
AI Time Machine
AI Time Machine lays out a timeline from your library's own records: every visit, letter, note and document of a community group that has rented the meeting room for years, or of a branch renovation from the first estimate to the reopening, each at its date. The branch manager sees the whole story before a decision. It informs; a person at the library decides.
All modules
Patrons reach a library in many ways in a single day: the phone, the website, the inbox, the forms. One AI is behind all of them, and the people at your desks only see what a librarian has to decide.
The line at the circulation desk is already five deep when the calls start: is the east branch open on the holiday, does the main library have a scanner. Each caller gets the answer from your approved hours and services, and a renewal question is put through to circulation with the caller's name and reason said first.
A father opens the library's website at work and asks, in Spanish, whether there is still room at Saturday's toddler storytime. The library chatbot answers in Spanish from your events calendar, books two places for him and his daughter, and sends the confirmation before he closes the tab.
Three students call between classes to book a study room for the afternoon. The AI checks that room's own calendar, offers the free hours, books it under the name they give, and reads back the study room rules your library wrote, such as the time limit and the card to show.
A patron asks the newest desk assistant how many interlibrary loan requests she can have open at once. The answer from your circulation policy appears on his screen while he talks, with the page of the manual it came from, and tonight he finishes the training course your branch manager wrote by talking.
Reminder calls reach every patron signed up for tomorrow's computer basics class, each in their own language. Yes keeps the place, no frees it for the next patron who asks, and a question about bringing a laptop is answered on the spot from the class description.
A community choir fills in the room request form for a spring concert in the auditorium. They get a reply in seconds with your room-use rules, the date is held, a quote from your fee list waits for the branch manager's yes, and the whole conversation sits on the choir's record in the morning.
A library runs on its patrons' trust and privacy. You write the limits once, and the AI keeps them on every call, chat, e-mail and form.
Unless your library connects them, the AI cannot see a patron's loans, holds or fines. It explains how your renewals and holds work and hands each patron's own account question to circulation staff.
Fines, fees and room rental charges are never collected by the AI. It tells patrons how to pay in the words your library approved, and every quote waits for a staff member's yes.
The AI explains what a patron needs for a library card and receives the application form, but it issues no card and grants no fine waiver, longer loan or room-use exception. Those wait for the person you name.
It answers from your approved information about the library. Legal, medical, tax or research questions get no advice from the AI: they go to a librarian at the reference desk, as your rules say.
A caller reporting a problem at a branch, such as a patron in distress or a flooded restroom, hears the instruction your library wrote and is put through to the person on duty.
Circulation, reference, children's services and each branch can be set to AI only, AI first or a person first, and you decide when a patron reaches a librarian.
When the desk cannot keep up with the phones and the inbox, libraries usually weigh three answers: ask desk staff to do both, rely on a recorded hours line with voicemail, or add separate chat and room-booking tools. Here is how they compare with one AI front office.
| What the library needs | Desk staff alone | Recorded line and voicemail | Separate chat and booking tools | Zanus AI |
|---|---|---|---|---|
| Calls while the desk line is long | Patrons on hold or calling back | Hours read out, the rest left as messages | A phone line the tools do not cover | Every call answered, the right desk reached |
| Evenings, Sundays and holidays | Closed | A recording and a full mailbox | Chat only if someone is signed in | Answered from your approved hours and policies |
| Website chat and e-mail | When the desk is quiet | Not covered | A chat widget and a shared inbox | Answered from your pages, by text or voice, in 40 languages |
| Meeting rooms and program places | Paper sign-up sheets and phone calls | Messages to call back | A booking tool patrons must find | Booked by phone, chat and form, with reminder calls |
| Patrons who speak other languages | Whoever on shift speaks it | One or two recorded languages | Chat translation only | The patron's own language on the phone and in the chat |
| Account questions and exceptions | Answered at the desk, between patrons | Callbacks the next day | Not covered | Written down and passed to circulation staff |
| Set-up | Scheduling and training | A recording to update every holiday | Each tool set up on its own | 2 minutes, from your website |
A chat widget answers one door and a recording answers none. Zanus AI is a library chatbot that does not stop at the website, with one AI behind every door at once: the same hours, calendars and policies on the phone, the chat, the e-mail and the forms, one record of every request, and a librarian wherever your rules ask for one.
Patrons keep calling the number on their card and on your website. Forward it the way you would to an answering service: no porting, nothing to install at any branch.
List your branches, opening hours and holiday closures, the rooms patrons can book, your regular programs and what a library card requires. Lisa reads your website and events pages for the rest and shows you every change before it goes live.
Name the questions only people answer: patron accounts, fines, card exceptions, research help. Say which desk gets each one, and what every caller must hear about safety at a branch.
Start from your library's website. Lisa turns it into a private sandbox for 7 days: a test phone number in your area code that answers as your library, your own website shown with Lisa on it, and a dashboard that lists every call and booking. Your real phones and website are not touched.
No credit card needed. Use an e-mail on your library's domain; one trial per company.
TRY FREE 7 DAYSWatch the AI front office answer a patron, book a room and pass an account question to staff, with nothing to configure. Say where to send it and the link reaches your inbox in about 2 minutes.
No sales call, only the demo by e-mail.
JUST A DEMOIt is the chat on your library's website, by text or by voice, answered by an AI from the hours, events calendar, room rules and policies your library approved. With Zanus AI the same AI also answers the phone, e-mail and web forms, books meeting rooms, study rooms and program places into their own calendars, and passes everything account-specific to your staff. It helps the team inside too, answering from your own manuals with the source shown.
Both. The same AI answers calls on your library's own number, day and night, and chats on your website by text or by voice, with a talking avatar if you want one. It also sorts incoming e-mail by desk, drafts the replies and answers web forms in seconds, so patrons get the same answer at every door.
Yes. Each room has its own calendar, and patrons book it by phone, chat or web form while the AI tells them your room-use rules. They get a confirmation and a reminder call. A room that needs approval, such as the auditorium for an outside group, is held until a staff member says yes. Compared with library scheduling software alone, the same AI also answers the patron who calls or chats to ask about a room.
Yes. A program with limited places is booked like a room: the AI takes the registration by phone, chat or form, confirms it, and calls the day before with a reminder. Yes keeps the place and no frees it for someone else. Questions about what to bring or the age range are answered from your program description.
Not unless your library connects it. On its own it answers from your approved information, so it can explain how holds, renewals, fines and card replacement work at your library. A patron's question about their own account is written down with the callback number read back and passed to circulation staff, or the call is transferred, as your rules say.
No, and that is not its job. The AI takes the repeat questions about hours, parking, printing and programs, the overflow when the line is long, and the calls after closing. Your librarians keep the reference interviews, the readers' advisory and the patrons standing in front of them. Each desk chooses AI only, AI first or a person first.
Yes. Each branch has its own hours, rooms, programs and staff, and the AI answers for the branch the patron asks about. Calls go to the right branch or desk with the caller's name and reason said first, and every request lands on one record your managers can see. Holiday closures and special hours go into its knowledge once, so every door says the same thing.
The patron's own. On the phone the AI answers each caller in their language, and the website chat speaks 40 languages, so a family that reads little English can still find storytime or book a room. A call can also go to the staff member who speaks the patron's language.
Your library sets the rules. Call recording is off as shipped, the AI does not open patron accounts unless you connect them, each desk receives only its own transcripts, and staff see only the departments they are given. Whether your set-up meets your library's privacy policy and your state's law is decided by your library and its advisors.
Yes, the number stays. Forward it the way you would for an answering service: no porting and nothing to install. Then tell Lisa your branches, hours, rooms and programs; she reads your website for the rest, and the AI starts answering in about 2 minutes. Every change is shown to you first and applied only on your yes.
Zanus AI is priced per company, never per seat, so every librarian, desk assistant and volunteer works under one subscription. You pick the modules your library needs, from phone answering and room booking to the team's own assistant, and the plans are on the pricing page.
The free trial builds a sandbox of your own library from its website and runs for 7 days, with no card: a phone line, your site with Lisa on it and a dashboard. The demo is ready-made, needs nothing from you and arrives by e-mail in about 2 minutes.
More for local government: AI receptionist for local government · AI room and program booking · AI website chat for public services
For your library
Patrons answered on every channel, rooms and program places booked, account questions in front of circulation staff, and a team that finds its own policies in seconds.
Or call +1 (954) 736-3939 and hear the AI answer.
