What does a hotel answering service do for an inn?
Here the answering service is the AI itself, not a room of operators. It answers the calls, website chats, e-mails and web forms your inn receives, day and night, from what you approved: rooms, rates as you published them, breakfast, the dining room's hours and menu, directions, pets and parking. It holds the room the guest wants, books dinner tables, writes up wedding and group requests, and takes a message with the callback number read back when a person is needed.
Can it answer room and dinner questions on the same call?
Yes, and an inn needs exactly that. A caller can ask about a room for Saturday, breakfast times and a table in the tavern in one breath. The AI holds the room on that room's own calendar, books the table in the dining room's book and puts both on one guest record your staff can see.
Does the AI take deposits or credit cards?
No. It never asks for a card number and takes no payment. When a room is held, the guest confirms and pays through your own booking link or with your desk, just as your inn takes payments today. The AI explains that to the guest in the words you choose.
How does it answer questions about our room rates?
Only from the rates your inn published: your website, your rate sheet or the notes you gave Lisa. It reads them as they are written, sends the guest to your booking link or your desk for the final total, and never invents a price, a discount or a special. When your rates change for a season, you tell Lisa and approve the new answer before it goes live.
Can it take dinner reservations for our dining room or tavern?
Yes. Tables are booked by phone, chat and web form into the dining room's own calendar, by party size and time, with a confirmation and a reminder. Tonight's diners can get a confirmation call, and a no frees the table. Large parties and private dinners are written up in full for the person you name rather than booked on their own.
Can it handle wedding and event inquiries?
It answers the first questions from what you approved, such as the lawn, the size of the dining room and the rooms for the families, and records the date, the guest count and the wishes in full. A quote is drafted from your own price list and waits for your yes; a proposal can follow, and the follow-ups stop the moment the couple replies.
What happens when a guest arrives late at night?
The AI answers the call at any hour, gives the late arrival instructions you approved and, if your rules say so, transfers the caller to the person on call, saying who is calling and why. Anything it cannot settle becomes a message with the callback number read back, waiting for your desk in the morning.
Can we keep our inn's phone number?
Yes. Keep the number printed on your website, your brochures and the sign by the road. You forward it to Zanus AI from your phone provider, with no porting and nothing to install, and the forwarding stays in your hands at your provider.
Will it replace our innkeeper or front desk staff?
No, and it is not meant to. It takes the repeat questions, the calls during breakfast and dinner service and the ones after the desk closes, so the people of the inn can stay with the guests in front of them. You decide, for the rooms, the dining room and events, whether the AI answers alone, first, or after a person.
Does it replace our reservation system or booking engine?
No. Your reservation system and your booking link stay where they are. Zanus AI is the front office in front of them: it answers, holds the room on that room's calendar, books tables, follows up and keeps one record of every conversation, then sends the guest to your own link or your desk to confirm and pay.
Which languages does it speak with our guests?
The guest's own. Calls are answered in the caller's language, the website chat speaks 40 languages by text or voice, and a call can be put through to the member of staff who speaks it. Travelers from abroad get the same answers about rooms, breakfast and dinner as the guests from the next town.
How much does a hotel answering service cost for a small inn?
Zanus AI is priced per company, never per seat, so the innkeeper, the desk, the kitchen and the events person all work under one plan. You pick the modules your inn needs, from the phone and the chat to weddings and gift cards, and the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own inn from your website for 7 days, with a test phone line, Lisa on your pages and a dashboard, and asks for no card. The demo shows the AI front office ready-made, with nothing to set up, and arrives by e-mail in about 2 minutes.
