What is an AI chatbot for hotels?
It is the chat on your hotel's website that answers the questions guests ask before they book, by text or by voice: room types, beds, rates, dates, parking, pets, breakfast, groups and events. With Zanus AI the same AI also answers the phone, the e-mail and the web forms from the information and room list you approved, takes the reservation request in full or sends the guest to your own booking link, and holds group blocks for a manager's yes.
Does it book rooms straight into our property management system?
No. Your property management system and booking engine stay exactly as they are. The AI takes the reservation request with the dates, room type, number of guests, name and a callback number it reads back, and places it on your reservations list for the desk to confirm, or it sends the guest to your own booking link. Meeting rooms and other resources can be booked into their own calendars.
Does the AI take credit card numbers or deposits?
No. It takes no card payments and does not ask for card details on the phone, in the chat or by e-mail. When a rate needs a deposit or a prepayment, the guest is sent to your own booking link or put through to your desk, the way your policy says.
How does it handle group blocks and wedding room blocks?
A planner can ask by phone, chat, e-mail or your group form. The AI answers from your group policy, holds the block of rooms against the dates and prepares a quote from your own group rates. Nothing goes to the planner until your sales manager says yes, and the follow-ups stop the moment the planner replies.
Does it suit a small motel or an inn with one person at the desk?
Yes. At a motel where one clerk runs the office, or an inn where the owner also serves breakfast, the AI takes the chats, the calls and the e-mails that arrive while that person is busy. It answers from your room list and rules, takes reservation requests and messages with the callback number read back, and puts through only the calls you name.
Can it help us win more direct bookings?
It helps you keep the guests who already reach out to you. Every caller and chat visitor gets an answer at once, in their own language, with your booking link or a reservation request taken for your desk, so an inquiry that arrives at a busy hour is not left to a voicemail or lost to a third-party site.
Who answers the phone at night when only the night auditor is on?
The AI, under the night rules you set. It answers room and rate questions, takes reservation requests and messages with the callback number read back, and puts through only the calls you name, such as a guest at the door or a late arrival, saying who is calling and why, so the audit is not stopped for every question.
Which languages does it speak with our guests?
The guest's own. The phone answers each caller in their language, the website chat works in 40 languages by text or by voice, with a talking avatar if you want one, and a call can be sent to the agent on shift who speaks that language.
Can we keep the hotel's phone number?
Yes. Guests keep calling the number on your website, your listings and their confirmation e-mails. You forward that line to Zanus AI, the way you would for an answering service: no porting, and nothing to install at the front desk.
Will it replace our front desk agents?
No. It takes the repeat questions and the overflow off their shoulders, so your agents can give the guest at the counter their full attention: the check-in, the upgrade, the dinner recommendation. You choose, desk by desk, whether the AI answers alone, answers first or hands the guest to a person first.
What happens when a guest calls after checkout about a lost item or an invoice?
Each request becomes a tracked ticket in the guest's own words, whether it came by phone, chat, e-mail or form: a charger left in room 214, a copy of the folio for an expense report, a question about a charge. It waits for the person you named, and the guest is answered from your rules in the meantime.
Can the AI tell a caller whether someone is staying at the hotel?
Only if your rules allow it. Write it as a never-say rule and the AI does not confirm or deny a guest's stay to any caller; it offers to take a message or puts the call through to your desk. Call recording is off as shipped, and each department sees only its own conversations.
How much does an AI chatbot for hotels cost?
Zanus AI is priced per company, never per seat, so the front desk, reservations, sales and the night shift of a hotel, or the one office of a motel, all work under one subscription. You pick the modules your property needs, and the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own hotel or motel from its website and runs for 7 days, with no card: a phone line that answers as your property, your site with Lisa on it and a dashboard. The demo is ready-made, needs nothing set up and reaches your inbox in about 2 minutes.
