What is a hospitality answering service?
It is the service that answers a hospitality business's calls when the staff cannot. With Zanus AI it is not a room of operators: it is one AI on your own number, your website chat, your e-mail and your forms, answering from the facts you approved, booking into the right calendar and passing to a person whatever your rules say needs one.
Does it work for casinos, arcades and bingo halls alike?
Yes. The same AI serves as a casino answering service, an arcade's party line and a bingo hall's front desk, and each business lists its own rooms and resources: a casino's banquet rooms, restaurants and show lounge; an arcade's party rooms, laser tag arena or VR stations; a bingo hall's sessions and private rentals. Each one gets its own calendar, hours and rules, so a booking lands exactly where it belongs.
Can it book bus tours and group visits to our casino?
Yes. A tour coordinator calls, chats or fills in a form; the AI answers from your group packages, checks the dining room or event space, holds the date and drafts the quote, which waits for your yes when you want approval first. The coordinator then gets the confirmation and the reminders before the trip.
Can it take arcade birthday parties from start to finish?
It answers the parent's questions from your party packages, holds the party room and the play time, drafts the quote and sends the confirmation and the reminders. The day before, AI Auto-Call can ring the parent: a yes confirms the party, a no frees the room for another family, and the deposit stays with your own checkout.
Can it answer bingo players about sessions, early birds and specials?
Yes, from the session sheet and the specials you give it. Start times, doors-open times, the games of the night, seating and parking are answered the same way on every call and chat, and the moment you change the sheet, that change is what the next caller hears.
Will it talk about odds, payouts or how to win?
No. It gives no gambling advice and does not comment on odds, machines or strategy. It repeats only the rules you published, and a question about a payout, a jackpot or a dispute is written up in full and passed to your manager, who makes the decision.
What happens when a caller asks about problem gambling?
The AI gives the help line and the words your casino approved, and the conversation goes to the person you named. It decides nothing, promises nothing and keeps no exclusion list of its own; your team handles every such request under your own procedure.
Can it take deposits, sell chips or load game cards?
No. No card number is taken and nothing is charged by the AI. It books, holds and quotes, tells guests how deposits work at your business in the words you approved, and the payment itself is made at the cashier or through the online checkout you already run.
What about lost items and guest complaints?
Each one becomes a help desk ticket in the guest's own words, whichever door it came through, and goes to the person you name: the floor supervisor for a phone left at a table, the arcade manager for a prize counter mix-up. When a case needs its history, the timeline puts every call and e-mail about it in order.
Will the AI replace our hosts, attendants and bingo callers?
No. It takes the repeat questions, the busy-night calls and the e-mails that arrive after closing, so the people on the floor can look after the guests in front of them. Each department chooses AI only, AI first or a person first, and a casino host's regulars can go straight to their host.
Can we keep the number printed on our billboards and cards?
Yes. The number your guests call stays yours. You forward it to Zanus AI as you would to any answering service, with no porting and nothing to install, and the forwarding can be turned off at any time without touching your phone contract.
Which languages does it speak with our guests?
The guest's own. Tourists and travelers are answered on the phone in their language, the website chat speaks 40 languages by text or by voice, and a call can be put through to the staff member on shift who speaks that language, with the caller's name and question passed along.
How much does a hospitality answering service like this cost?
Zanus AI is priced per company, never per seat, so every host, attendant, cashier and manager works under one subscription. You choose the modules your casino, arcade or bingo hall needs; the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own business from your website and runs for 7 days, with no card. The demo is ready-made: it shows the AI front office answering and booking for a sample business, arrives by e-mail in about 2 minutes and asks nothing of you.
