What does a hospitality answering service do for cottage rentals?
It answers the guests you would otherwise miss. Zanus AI picks up every call on your own number, the website chat, the e-mail and the booking forms, day and night, from the facts you approved about each cottage. It books stays into the right calendar, sends the confirmation, opens a request when something breaks and passes the rest to you with the whole conversation attached.
Is it cottage booking software or an answering service?
Both, on one record. The same AI that takes the call writes the stay into each cottage's own calendar, by phone, chat or form, with a confirmation and a reminder. AI Auto-Call rings guests before arrival: yes confirms the week, no frees it. Canoes, kayaks or paddleboards can be held alongside the stay with rental holds.
Does the AI take deposits or card payments?
No. It answers, books, holds dates and drafts quotes from your own rates, but it takes no card numbers and no deposits. Payment stays the way you collect it today, and any refund or damage question is passed to you with the conversation attached.
Can guests reach someone at night or on a holiday weekend?
Yes. The AI answers around the clock, books open weeks under your night rules and takes messages with the callback number read back. A lockout, a leak or anything your rules call urgent is put through to your on-call number, with the caller's name, cottage and reason said first.
How does it know about pets, linens, the dock and the fire pit?
From you. Tell Lisa once, or point her at your website and house manual; the AI's knowledge base then answers every channel from those words only. Add an always-say rule, such as a fire ban in a dry summer, and every caller hears it as soon as you approve it.
What happens when a guest reports a problem during the stay?
The report becomes a help desk ticket with the guest's own words, the cottage and the time, for the person you named, whether it came by phone, chat or e-mail. Calls your helpers take can be written up as transcripts, so nothing about the cold heater or the missing paddle depends on memory.
Can it fill our quiet weeks and bring back last summer's families?
The CRM fills itself from every call, chat, e-mail and form, so you know who came, when and to which cottage. Send an e-mail campaign to a filtered group, such as families with dogs who stayed in June, sell gift cards for a weekend away, and let follow-ups run until the guest answers.
Do we keep our phone number and our listing pages?
Yes. You forward the number your guests already know: no porting, nothing to install. Your listings stay as they are; the AI answers the calls, chats, e-mails and forms that come to you directly, and points guests to your own website when they ask where to book.
Which languages can it speak with guests?
The guest's own. Calls are answered in the caller's language, the website chat speaks 40 languages by text or by voice, and a call can go to whoever on your team speaks it. A family from Quebec or Germany hears your house rules in their own words.
How much does cottage booking software like this cost?
Zanus AI is priced per company, never per seat, so your cleaners, helpers and co-owners work under one subscription whether you rent two cottages or twenty. Pick the modules your rental needs; the plans are listed on the pricing page.
How long does it take to start answering our guests?
About 2 minutes. Forward your rental line, tell Lisa your cottages, sleeping counts, pet policy and season, and the AI starts answering. Lisa reads your website for anything you left out and shows each change for your yes before guests hear it.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own rental's website and runs for 7 days with no card: a phone line, your site with Lisa on it, and a dashboard. The demo is ready-made and lands in your inbox in about 2 minutes, with nothing to set up.
