What does an answering service for nonprofits do for a zoo or aquarium?
It answers the questions that tie up your guest desk, on every channel at once. Zanus AI picks up calls on your own number, replies to the website chat, e-mail and web forms, books encounters, tours and group visits into their calendars, and passes everything else to the right department with the details written down. Your nonprofit keeps one record of every conversation, whether the person is a family, a teacher, a member or a donor.
Can the AI answer questions about animal encounters, feeding times and shows?
Yes, from what you give it. Tell Lisa the encounters you offer, the age and height limits, the feeding and show schedule and the days an exhibit is closed, and the AI answers from those facts by phone, chat and e-mail. It does not guess: when a question is not covered, the visitor is passed to your staff or a message is taken with the callback number read back.
Does it sell admission tickets or take card payments?
No. The AI takes no card numbers and issues no tickets on its own. It answers ticket questions from your approved pages, sends the visitor to your own online ticket page, holds an encounter slot or a group date, and passes anything that needs a payment, a refund or an exception to the person you name, with the whole conversation attached.
Can teachers book school field trips and group visits through it?
Yes. A teacher can call, chat or fill in your group form; the AI collects the date, the grade, the number of students and chaperones, and builds a quote from your own group rates that waits for your coordinator's yes. Follow-ups stop as soon as the teacher replies, and AI Auto-Call confirms each group the day before the visit.
How does it handle calls about injured or stranded wildlife?
With the instruction your staff wrote. Zoos and aquariums often get these calls, many of them at night. The caller hears your words, such as the number of the local rescue line or what to do until help arrives, and where your rules say so the call is put through to a person on duty. The AI gives no animal care or veterinary advice of its own.
What about members and donors who call or write?
They reach the right desk with their question already written down. The AI answers common membership questions from your rules, sends renewal reminders by e-mail to the group you filter, such as members whose year ends next month, and passes donations, symbolic animal adoptions and anything about a gift to your development office. It takes no payment itself.
What happens when weather or repairs close the zoo or an exhibit?
You change one always-say rule, and every door says it at once: the phone, the website chat, the e-mail replies and the form answers. A closed gallery, a late opening after a storm or an early close for a private event is told the same way to every visitor who asks, so no family drives out to find the gates shut.
Can it help our keepers, docents and volunteers?
Yes. The internal assistant answers your team only from your own documents, with the source shown: the animal fact sheets, the encounter procedures, the opening checklist. New docents can take training courses you write simply by talking, and the knowledge base behind the phone, chat and e-mail is the same one your staff read, so visitors and volunteers hear the same facts.
Is it a fit for a small petting zoo?
Yes. A petting zoo with two or three people on site gets the same AI as a large aquarium: every call answered while you are out in the barn, party dates booked into your calendar, and questions about feeding the goats or bringing a dog answered from your rules. You keep your number, and the price is per company, never per seat.
Which languages does it speak with visitors?
The visitor's own. Tourists calling from abroad are answered in their language on the phone, the website chat speaks 40 languages by text or by voice, and a call can be passed to the team member who speaks it. Your always-say and never-say rules stay the same in every language, so the facts never change with the accent.
How much does an answering service for a nonprofit zoo cost?
Zanus AI is priced per company, never per seat, so guest services, education, events and membership all work under one subscription, volunteers included. You choose the modules your zoo or aquarium needs, and the plans are listed on the pricing page, with no card needed to try it first.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own website for 7 days, with no card: a phone line that answers as your zoo or aquarium, Lisa on your site and a dashboard. The demo asks for nothing: a ready-made example of the AI front office lands in your inbox about 2 minutes after you ask for it.
