FRONT OFFICE AI FOR MEDTECH — THE COMPARISON

Compare us to anything a device business is offered.

Device makers, diagnostics companies, DME suppliers and distributors are sold one of two models: commercial software your service desk and reps operate, or AI agents you assemble and configure per channel. No logos needed, because the same packaging habits dominate the market. Front Office was built on three different principles — and every answer to purchasing, biomed or a patient comes from your approved documents only; complaints and clinical questions go to your people.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Zanus Front Office dashboard — the AI at work

One dashboard doing the jobs the others only track.

Three habits of the market — three different principles here

1 · Pricing scales per seat

Across most of the market, every hire raises the software bill — the price follows your headcount, not the work getting done.

2 · The AI is often metered on top

Credits, "AI actions", per-conversation fees, usage tiers. On many platforms the AI arrives as a second bill on top of the seats.

3 · Most AI was built to assist teams

Enrich, draft, score, summarize, coach — designed to make YOUR people faster. Newer autonomous agents go further, but are typically configured per channel and priced per usage.

Front Office was designed from the start on three different principles: one integrated product, priced by plan — not by seat-math · the AI performs complete front-office workflows, not only assists them · every answer grounded in your approved knowledge, with Protection capping the spend.

The scoreboard: how each model delivers the job

Fourteen device business jobs, three delivery models. The difference isn’t whether a capability exists somewhere — it’s what you must assemble, license and operate to get it. Descriptions reflect typical published product models, Aug 2026.

The job	Traditional CRM model	Agent & copilot platforms	Zanus Front Office
Answer the order and support lines 24/7	Your service desk answers, with a commercial suite and a contact-center phone system	Configure a voice agent, channels and usage separately	✓ Built in — order status, lead times and setup steps from your approved documents, 40 languages, nights included
Answer “where is my order?”	A rep looks it up in the ERP and calls back	An order-tracking agent you connect and maintain per channel	✓ Answered in the conversation from your order and stock information; the touch written to the account record
Book the case coverage	A text-message chain between coordinator and rep	Agent invokes calendar actions you connect	✓ Booked inside the call — set, loaner and rep in the right territory calendar; the 6 AM change handled
Take the 6 AM equipment-down call	Voicemail until the desk opens	Possible if you build the workflow	✓ Filed and dispatched by your rules: service request, loaner offered, technician booked — before the first run
Capture the complaint said in passing	Whoever hears it fills a form later, if they recognize it	A form the agent can open if you build the trigger	✓ Recognized in any channel: intake captured complete, routed to quality at once — never assessed by the AI
Work the evaluation request or DME referral	Routed to a rep’s or intake clerk’s queue	Scored and handed to a person	✓ Answered in minutes: qualified, booked with the right specialist, referral source informed, missing document chased
Send the quote at contract price	A separate configure-price-quote module your reps operate	Agent invokes processes you configure	✓ Native: from your contract and tier price lists, approval chain enforced, chased until purchasing decides
Run resupply and renewals	Templates your staff trigger from a report	AI drafts; sending policies vary	✓ Sequences you approve on the eligibility cycle, use confirmed before anything ships, stopped when a person should call
Handle returns and loaner swaps	Usually a separate service product and seats	Support agents configured separately	✓ Filed complete — account, product, lot or serial — authorization and label sent by your rules, nights too
Brief the service manager	Dashboards you open and read	A to-do list for reps	✓ A did-it-for-you list: overnight order calls, complaints filed, cases booked, the three accounts needing you
Train the new service-desk hire	Weeks of shadowing on product families and contract rules	Not the product’s job	✓ Role-play on your own procedures — complaint intake included — on the line in days
Keep clinical questions with clinicians	Depends on who picks up	Best effort, disclaimers apply	✓ Your rules: clinical questions to specialists, device use only from the approved instructions, every time
Call your customers before they call you	Reminder calls made by staff when there is time; otherwise a text	Build an outbound flow, connect telephony, meter the minutes	✓ Auto-Call: an event, a funnel or a list triggers the call; the AI announces or converses, on your rules — Hi Dr. Kim, this is Veridian Medical Devices: the scheduled maintenance for your unit is confirmed for Monday at 8.
The bill	Per seat; grows with every rep and desk hire	Per seat and/or per usage: credits, actions, conversations	✓ One plan, chosen by outcome — your accounts and patients are never counted or charged

Already running a big CRM suite? Read the story: the old way vs the AI way — keep the CRM, add the AI Front Office → And the chat below will compare us to any product you name, from its published pages.

Comparing something specific? Ask the Zanus AI below — it compares us to any vendor you name, point by point, from their published pages. Our plans are public: see pricing → Then do your own math →

The one question that cuts through every comparison: after you pay, who answers purchasing, biomed and the patient at night? With Front Office the answer is: the AI does — from your approved documents — and your reps take the handshake, your specialists the clinical questions, your quality team every complaint.

Questions, answered

Why don’t you name the other products?

Because the comparison is about the model, not the logo. Commercial software your desk and reps operate plus metered AI is the norm across the market; naming brands adds nothing. If you are evaluating a specific suite, ask the chat — it compares us to any vendor you name, point by point, from their published pages.

Is this comparison fair to the commercial-software vendors?

Every description of other models comes from typical published product pages, read August 2026, and describes what a device business must assemble, license and operate to get the job done. Where a vendor differs, the chat will show you.

Do we have to replace our ERP, service-management or complaint system?

No. Your ERP stays the order record, your complaint-handling system the quality record, your service-management system the dispatch record; the Front Office is the system of work in front of them. Calendars sync natively; connectors, webhooks and a read-only API feed what you authorize.

Try it free on your own device business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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