What is a retail AI chatbot, and what does it do for a shopping mall?
It is the chat on your mall's own website that answers shoppers the moment they type or speak. Zanus AI's chat replies in 40 languages from your store directory, hours, events and parking rules, and the same AI answers the guest services phone, the e-mail and the forms, takes lost and found reports and leasing inquiries, and hands the conversation to security, leasing or a manager when your rules say so.
Where does the chat appear on our mall's website?
On the pages you choose: the home page, the directory, the events calendar, the parking and visitor pages. A shopper looking at the map can ask which level the shoe stores are on, and someone reading the events page can book a photo slot without leaving it. A talking avatar can greet visitors too, if you turn it on.
Can the AI answer from our store directory and holiday hours?
Yes. Lisa reads the directory and hours on your website, and you add what the site does not say: the anchors' own hours, the restaurants that stay open after the mall closes, the holiday schedule. Shoppers hear a store's level and the nearest entrance, and every change to the directory is shown to you before it goes live.
Will the AI answer questions about a tenant's products or prices?
No, it speaks for the mall only. A shopper who asks whether a store has a size in stock, what something costs or how its returns work is given that store's phone number, level and hours from your directory, so the answer comes from the people who run the store.
How does it handle lost and found calls?
The AI writes down the item, its color and any marks, where and when it was lost, and reads the caller's number back. The report becomes a tracked request for guest services, who check the shelf and call back. The AI never tells a caller an item has turned up; that word comes from your staff.
What happens when a caller reports an emergency or a safety problem?
Your mall writes the instruction once. A caller who reports someone hurt, a fire, a fight or a missing child hears it in your words, usually to call emergency services, and is put through to the security office you named. Security questions are never answered by the AI itself.
Can it take leasing inquiries for open spaces, carts and pop-up shops?
Yes. A leasing form or call gets a reply in seconds that asks what your team wants to know: the concept, the space needed, the dates, the opening plans. The inquiry lands on its own CRM record, the leasing manager is told, and follow-ups stop the moment the prospect writes back. Rent and terms stay with your leasing team.
Can shoppers book holiday photo sessions or event spots?
Yes, with AI Booking. Each set, room or event keeps its own calendar, and families book by phone, chat or form with a confirmation and a reminder. AI Auto-Call can ring the day before: yes confirms, no frees the slot. Payment for a photo package stays at your photo desk or your own checkout.
Can a shopper reserve a wheelchair or a stroller before arriving?
Yes, where you allow it. With AI Inventory each wheelchair, scooter and stroller is a record, and a caller who leaves a name and a number can have one held at guest services for the hours you set. Anyone else who asks hears what is still free at the desk.
Does it speak the languages of tourists at our outlet center?
Yes. Every caller is answered in their own language, the website chat speaks 40 languages by text or voice, and a call can be handed to the host on your team who speaks it. Tour operators and visitors planning a shopping day get the same facts as any local shopper.
Can mall gift cards be sold through the AI?
Yes, with AI Gift Cards. The card is offered and sold on the phone, the chat and your website, delivered to the buyer, and every sale and redemption is counted in one place. A question about a lost card or a disputed balance goes to guest services.
Will the AI replace our guest services hosts?
That is not the idea. The AI takes the repeat questions, the holiday overflow and the calls after closing, so your hosts can stay with the shoppers standing at the desk: the stroller rentals, the worried parent, the gift card line. Each department chooses AI only, AI first or a person first.
How much does a retail AI chatbot for a shopping mall cost?
Zanus AI is priced per company, never per seat, so guest services, security, leasing, marketing and operations all work under one subscription. You pick the modules the mall needs and add others later; the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own mall from its website and runs for 7 days with no credit card, so you hear your own directory and hours answered. The demo is ready-made: nothing to set up, and it arrives by e-mail in about 2 minutes.
