What is a museum chatbot?
It is the chat on your museum's website that answers visitors while they plan a visit: hours, exhibitions, parking, strollers, group rules. Zanus AI answers there by text or voice, in 40 languages, from your own pages and approved notes, and hands over your ticket link. Behind the chat the same AI answers the phone, the e-mail and the web forms, so every door gives the same answer and passes the rest to the right person.
Can the AI sell tickets for us?
It sells by answering, not by charging. The AI takes no card payment and issues no tickets; your ticketing system keeps doing that. What it does is settle the question that stood between the visitor and the visit, such as hours, parking or what is on, and then give your own ticket link in the chat, by e-mail or on the call, so the sale is made where you already take it.
Can it work as museum scheduling software for school trips and group tours?
Yes, for every visit booked through the front office. Teachers and group leaders book by phone, chat or form into the calendar you keep for each program, gallery, classroom or guide. The AI asks the questions you set, such as grade, group size and arrival time, sends a confirmation with your rules attached, and AI Auto-Call can phone the leader the day before to confirm or free the slot.
How does it answer accessibility questions?
From the accessibility information you approve: entrances, elevators, wheelchairs to borrow, quiet hours, service animals, captioned or described tours. It repeats only what you wrote, does not guess about a gallery it has no notes on, and puts any special request, such as a sign language interpreter for a group, in front of the person you name.
What happens when a new exhibition opens or we close for weather?
You tell Lisa, or update the page on your website, and she shows you the change before it is used. An unexpected closure can be written as an always-say rule, so every caller, chat visitor and e-mail hears it first. Nothing new reaches the public until you approve it, and you can remove the rule the moment the doors reopen.
Will it replace our visitor services staff and volunteers?
No, and it is not meant to. It takes the questions people ask all day long, the overflow on school mornings and the evening calls, so your team can stay with the visitors in the lobby and the galleries. Each desk chooses AI only, AI first or a person first, and calls your rules send to a person are transferred with who is calling and why.
Can it help sell memberships and gift cards?
Yes, through your own links. It explains each membership level from your page, answers what members receive, and sends the join or renewal link. Gift cards are offered on every channel the same way, ready for a birthday or a grandparent's visit. Members close to their renewal date can get a follow-up that stops the moment they reply, and a campaign can go to the members you filter.
Can it handle event rentals and weddings?
It answers the first questions about your rental spaces, capacity and catering rules from your approved notes, drafts a quote from your rental price list that waits for your events manager's yes, and holds the requested date. Planners can watch a personal AI demo of your spaces, and a video meeting with your team is written up as notes on the planner's record.
Does it replace our ticketing or collections software?
No. Zanus AI is the front office around them. Your ticketing system still sells and scans tickets, and your collections records stay where they are. The AI keeps its own record of every conversation, with each visitor, member or planner on one page filled from every channel, and sends people on to your links.
Can we keep the museum's phone number?
Yes. The number printed on your brochures, signs and website stays yours. You forward it to the AI from your current phone service, with no porting and nothing to install, and when a call needs your staff it is put through with a short introduction of the caller and the reason.
Which languages can it speak with visitors?
The visitor's own. A tourist calling from abroad is answered in their language, the website chat works in 40 languages by text or voice, and a talking avatar can greet visitors on your pages. A call can also be passed to the staff member or volunteer who speaks that language.
How is visitor and member information looked after?
You decide. Call recording is off as shipped, each department sees only its own conversations and transcripts, and staff get access only to the desks you give them. The AI answers from what you approved and nothing outside it; your museum and its advisors decide what its own privacy policy requires.
How much does a museum chatbot cost?
Zanus AI is priced per company, never per seat, so admissions, education, events, membership and every volunteer work under one subscription. A small historic house museum and a large art museum are priced the same way, by the organization rather than by the login. You pick the modules the museum needs, the website chat among them; the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own museum from your website and runs for 7 days, with no card: a phone line that answers as you, your site with Lisa on it and a dashboard. The demo shows the AI front office ready-made and reaches your inbox in about 2 minutes, with nothing to set up.
