What does a retail AI chatbot do for a personal shopping service?
It is the first reply every client gets, at any hour. Zanus AI answers your business line, the chat on your website, your e-mail and your web forms from the knowledge you approved: how your service works, the areas you cover, your fees and your delivery windows. It writes each request on the client's record, books sessions into the right calendar and passes anything that needs taste or judgment to a shopper.
Can it answer my clients while I am out shopping with someone else?
Yes, that is the moment it is made for. While you are in a fitting room or at a register, the AI answers the call on your own number, asks what the client needs, by when and for whom, and reads the callback number back. If your rules say a call should reach you, it transfers the call and tells you who is calling and why before you speak.
How does it handle a request to find a specific item?
It asks the questions you would ask: the item, the brand or style, the size, the color, the budget and the date it is needed by. The request goes on the client's record and opens as a tracked request for the shopper you name. The AI does not promise that a store has the piece or what it costs there; it tells the client when to expect your answer, in your words.
Can the AI quote my shopping and styling fees?
Yes, from your own price list and nothing else. Load your service fees, sourcing fees, delivery charges and packages once; the AI drafts each quote from them, and it reaches the client only after your yes. A follow-up then goes out on the schedule you set and stops the moment the client answers, so nobody is chased after they already replied.
Can clients book a wardrobe session or a shopping trip by themselves?
Yes, by phone, website chat or form, straight into the calendar of the shopper they work with. They receive a confirmation and reminders, and AI Auto-Call phones them before the appointment: a yes confirms it, a no frees the slot for another client. A request to move the date lands on your list instead of in your voicemail.
Does it take payments or buy items for my clients?
No. The AI takes no card payment and does not make a purchase, place an order with a store or spend a client's budget. It answers, books, holds a time, quotes from your list and passes the request on. How clients pay you and what gets bought stay with you and your shoppers, exactly as they work today.
Is this a retail answering service or only an AI chatbot for retail?
Both at once. The phone side works as a retail answering service on the number your clients already have, around the clock, and the chat side works as an AI chatbot for retail on your own website, by text or by voice, in 40 languages. E-mail and web forms are handled by the same AI, and every conversation lands on one client record, so whoever picks it up sees the whole story.
Can I keep the phone number my clients already have?
Yes. Clients keep calling the number saved in their phones. You forward it to Zanus AI the same way you would forward it to an answering service, with no porting and nothing to install, and the line you use today keeps working for your own calls.
Which languages can it speak with my clients?
The client's own. Each caller is answered in the language they speak, the website chat handles 40 languages by text or voice, and a call can be passed to the shopper on your team who speaks it. That helps when you serve visiting families, newcomers to the city or international corporate clients who prefer their first language for the details.
What happens when a client wants to return or exchange something?
The request is checked against the rules you wrote: the store's return window, receipts, tags, final-sale items and your own fee for the trip back. The client gets a clear answer at once, and a tracked request opens for the shopper who will make the return, with the client's words and the whole conversation on the record.
How much does Zanus AI cost for a small personal shopping business?
It is priced per company, never per seat, so every shopper, assistant and driver on your team works under one subscription. You pick the modules your service uses, from the phone and the chat to quotes, gift cards and returns, and the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial is built around your own business: Lisa reads your website and sets up a private sandbox for 7 days, with a phone line that answers as your shopping service, your website with Lisa on it and a dashboard, and no card. The demo needs nothing from you: it arrives by e-mail in about 2 minutes and shows the AI front office already working.
