What is a retail AI chatbot?
A retail AI chatbot answers shoppers' questions for a store: what you carry, whether it is in stock, what it costs, how to pay and when you are open. Zanus AI does it on your website chat and also on your phone line, e-mail and web forms, from the product information you approved. It holds items, books pickups and follows up, so a small kiosk answers like a much bigger store.
Can it help when I run the kiosk alone?
That is where it helps most. While you are with the shopper at the counter, the AI answers the phone, the chat and the e-mail, holds what people ask for and takes messages with the callback number read back. You see everything in one list when the counter is quiet.
Can the AI take payment or finish a sale?
It takes no card payments. It answers how shoppers can pay, using the methods you listed, holds the item under their name, points them to the product on your own website when you sell online, and quotes from your price list for your yes. The payment itself happens at your counter or in your own checkout.
Does it know what I have in stock?
When you keep your stock in AI Inventory, it checks before it promises anything and can hold an item for a shopper until the time you allow. Without it, the AI answers from your product pages and price list and writes stock questions down for you to confirm.
Can I keep the phone number printed on my kiosk sign?
Yes. The number on your sign, cards and shopping bags stays yours. You set call forwarding on it, with no porting and no equipment to install at the kiosk, and the AI answers every call that comes through.
I run kiosks in more than one mall. Can it handle that?
Yes. Tell Lisa each location with its hours and the person in charge there. Callers hear the right mall's hours, pickups are booked into that kiosk's own calendar, and a call can be passed to the right person, who hears who is calling and why before picking up.
Which languages can it speak with shoppers?
Travelers and tourists pass through malls and airports every day. The phone answers each caller in their own language, the website chat works in 40 languages by text or voice, and you can add a talking avatar to your site so the answer has a face.
Will it replace my seasonal staff?
No. It takes the phone, the chat and the inbox so the people on shift can sell to the shopper in front of them. New hires also get the team assistant, which answers from your own product sheets and policies with the source shown, and short training courses you record by talking.
How much does a retail AI chatbot cost for a small kiosk?
Zanus AI is priced per company, never per seat, so the whole team behind your counter works under one subscription. You choose the modules your kiosk needs, and the plans are listed on the pricing page.
How are returns and broken products handled?
A shopper can ask by phone, chat, e-mail or form. The request is checked against your return and warranty rules, a ticket is opened with their words and photos, and the reply is drafted for you. Anything outside your rules waits for your decision, and nothing is promised before you say yes.
Does it follow up with people who walked away?
Yes, when they left a way to reach them. A shopper who asked about a product gets a follow-up in your words, and it stops the moment they reply. Before a holiday you can send an e-mail offer to a filtered group of past customers, and sell gift cards on every channel.
Do I need a website to start?
The free trial needs your business website and an e-mail address on the same domain, because Lisa learns your kiosk from your pages. When your products, hours and return window are listed there, the chat answers from them on the first day, and you add the rest by telling Lisa.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own website for 7 days, with no card: a phone line, your site with Lisa on it and a dashboard. The demo is ready-made and needs nothing from you; it arrives by e-mail in about 2 minutes.
